Emirates passenger awarded £6,870 in compensation after business class seat didn’t match his expectations

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A New Zealand man has been awarded nearly £7,000 in compensation after his experience of flying business class on Emirates did not live up to his expectations. In a complaint to the Disputes Tribunal, Dr Morgan provided photographs and shared links to the official adverts, which he said indicated the standard of business class travellers were led to believe would be provided. “These articles enable Emirates’ business to function effectively, in that they afford it a degree of flexibility when navigating the complexities of cross-border air travel,” Emirates’ New Zealand general manager submitted. “Mr Morgan argues that Emirates marketing materials were intended to lure NZ customers away from other airline services to purchase a service from Emirates that essentially did not exist,” Disputes Tribunal referee Laura Mueller said.