Former UnitedHealthcare employee: Supervisors laughed as she cried about denying claim
Raw StoryA woman who says she used to work at UnitedHealthcare said that her supervisors would laugh when she would cry at her desk about being forced to deny claims. Collins said that the claims totaled more than $400,000, and that the company expected the client—a newly single mother with five children—to pay it. The shooter wrote "Deny, Defend, Depose" on the empty shell casings of the bullets that killed Thompson, in an apparent reference to Delay, Deny, Defend: Why Insurance Companies Don't Play Claims and What You Can Do About It, a 2010 book by Jay M. Feinman about the healthcare industry. A recent Associated Press/NORC poll showed that 69% of adults believe that health insurance companies' policies to deny claims while making record profits was at least partially responsible for Thompson's death.
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UnitedHealthcare Group boss defends Brian Thompson and company track record in leaked video message to staff
Daily Mail
Leaked video shows UnitedHealth Group chief complaining about ‘vitriolic’ media coverage of Brian Thompson shooting
The IndependentDiscover Related
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