National Insurance Company Held Liable For Deficiency In Service For Denying Full Policy Amount To Complainant
1 month, 1 week ago

National Insurance Company Held Liable For Deficiency In Service For Denying Full Policy Amount To Complainant

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The District Consumer District Redressal Commission Ernakulam held National Insurance Company Ltd liable for deficiency in service. Claiming the entitlement to receive the rest of the amount, the Complainant approached the Opposite Party stating that the Opposite Party was required to ensure the full payment of the policy amount. Hence, the Complainant approached the District Consumer Disputes Redressal Commission Ernakulam seeking the full policy amount along with compensation for having suffered mental agony, pain and other difficulties because of the Opposite Party. Findings of the Court On perusal of the documents including policy card, discharge summary, legal notice and hospital bills produced by the Complainant, the Commission observed that the Complainant had purchased the policy from the Opposite Party to incur the expenses on treatment and as per the documents, the sum of the policy was Rs.2,00,000. Accordingly, the Opposite Party was directed to pay the Complainant the balance claim amount of Rs.1,49,054 along with Rs.5000 as compensation for deficiency in service and Rs.5000 as litigation expenses.

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