Delhi Metro launches software to streamline public complaints management
9 months, 2 weeks ago

Delhi Metro launches software to streamline public complaints management

Live Mint  

Delhi Metro Rail Corporation on Thursday launched an indigenously developed software to streamline and smoothen its customer grievance management mechanism to increase the speed, accuracy and accessibility of the complaints. “The software ‘Public Complaints Management System’ will make the entire process simple and will help in real-time monitoring of complaints, tracking and categorizing of the feedback and allotting them to the right officials for quick redressal,” Delhi Metro said in a statement. A dedicated Public Complaints Cell works to ensure that the grievances are attended to on priority. Also Read | CBI leads multi-city raids to tackle trafficking of Indians to fight for Russia Vikas Kumar, the managing director of Delhi Metro Rail Corporation, launched the Public Complaints Management System software at Metro Bhawan in the national capital in the presence of other senior officers.

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History of this topic

Delhi Metro viral videos row: Coaches to be patrolled by police, DMRC staff
1 year, 7 months ago

Delhi Metro viral videos row: Coaches to be patrolled by police, DMRC staff

India TV News  

The Delhi Metro Rail Corporation has decided to strengthen patrolling at stations and inside trains by uniformed security personnel and staffers in plain clothes after a string of viral videos of riders caused controversy in recent weeks, officials said. The DMRC recently wrote to the Delhi Police to strengthen patrolling at stations and inside metro coaches to curb such incidents, …

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