Energy companies unreachable as customers flood client services departments
2 years, 3 months ago

Energy companies unreachable as customers flood client services departments

NL Times  

Customers are struggling to reach their energy companies with questions about their skyrocketing rates, BNR reports. The consumer association Consumentenbond received hundreds of complaints and twice reported energy companies to regulator ACM. Energy companies told BNR their customer services are flooded with “the many questions about rising energy prices.” Eneco is getting over 2,000 calls per day. We didn’t get anyone on the phone at Energiedirect.” “Many energy suppliers will increase their rates as of October 1,” Donat explained. Consumentenbond twice reported energy companies’ long call waiting times to the regulator ACM - the Dutch Authority for Consumers and Markets.

Energy Companies Waiting Times Energy Companies Bnr  waiting  energy  services  rates  unreachable  times  client  companies  customers  suppliers  weeks  flood  departments  twice

History of this topic

Ofgem orders E.On to improve customer service after finding ‘severe weaknesses’
1 year, 11 months ago

Ofgem orders E.On to improve customer service after finding ‘severe weaknesses’

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Ofgem has issued energy firm …

Ofgem report: British Gas among 17 energy suppliers told to improve approach to vulnerable customers
2 years, 1 month ago

Ofgem report: British Gas among 17 energy suppliers told to improve approach to vulnerable customers

The Independent  

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Contact [email protected] Neil Lawrence from Ofgem said: “From eligible customers who are missing out …

Energy firms shoring up finances at expense of consumers unacceptable – charity
2 years, 8 months ago

Energy firms shoring up finances at expense of consumers unacceptable – charity

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy It is “totally unacceptable” for …

Protect Dutch consumers against energy suppliers' money problems: Consumers assoc.
5 years, 3 months ago

Protect Dutch consumers against energy suppliers' money problems: Consumers assoc.

NL Times  

Thirteen of the 30 major energy suppliers in the Netherlands have major debts, Consumentenbond concluded based on an analysis of their annual reports. The consumers' association therefore wants Minister Eric Wiebes of Economic Affairs to better protect consumers against the consequences of an energy supplier going bankrupt, NU.nl reports. The Minister must also oblige energy companies that take customers over …

Discover Related