
Bangalore District Commission Holds ICICI Bank Liable For Failure To Return Original Documents Within One Month Of Loan Disbursement
Live LawThe III Additional Bangalore Urban District Consumer Disputes Redressal Commission, Bengaluru bench comprising Shivarama K, Chandrashekar S Noola and Rekha Sayannavar held ICICI bank liable for deficiency in services for failure to return original documents to the Complainant within 1 month of loan disbursement. However, despite persistent efforts, the Complainant failed to obtain the necessary documents from ICICI Bank, complicating the transaction, especially given the complainant's status as an NRI residing in the UK and his mother's health concerns. Furthermore, ICICI Bank refuted claims of delayed document provision, citing correspondence indicating timely responses and alleging concealment of facts by the Complainant, including a loan account closure and refund of excess amounts. Observations by the District Commission: The District Commission noted that ICICI failed to produce evidence supporting the timely return of documents, as per their obligations within one month of loan disbursement.
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