Entrepreneur Jane Wurwand on why 'high-touch will overshadow high-tech' in business

Entrepreneur Jane Wurwand on why 'high-touch will overshadow high-tech' in business BBC Jane Wurwand joins Katty Kay on the BBC's Influential interview series In an interview with the BBC, founder of the multimillion-dollar skincare empire Dermalogica talks about entrepreneurship, independence and why human skills are the future of the service industry. Where to find Influential with Katty Kay Watch it live on Thursdays at 22:30 ET on the BBC News channel Stream the full episode on YouTube Listen to the interview on Apple Podcasts, Spotify and Castbox After settling in Los Angeles from Scotland by way of South Africa, Jane Wurwand and her then-boyfriend, recent business-school graduate Raymond Wurwand saw a clear opening in the 1980s skincare market: to bridge the gap between salon experience and self-care education, information reserved at the time to plastic surgeons and dermatologists. Watch: Jane Wurwand on having the confidence to set up a business "We can't get immigrants rehoused reworking if we don't have apprenticeships and programs to put them into … We talk about climate change, and we talk about political change. Watch: Jane Wurwand on the importance of human skills After three decades of building a business, Wurwand has seen the technological landscape change.