Volkswagen Finance fined £5.4m after taking cars away from vulnerable people

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Volkswagen’s car finance arm has been fined £5.4 million by the UK’s financial watchdog for failures that included taking cars away from vulnerable people. Volkswagen Finance made tough personal situations worse by failing to consider what those in difficulty might need Therese Chambers, FCA The lack of support was made worse by the lender using poorly templated and automated communications to engage with customers, the watchdog said. We recognise our shortcomings in these past cases and have made significant adjustments over recent years to ensure that we are always delivering the right level of service Volkswagen Finance spokeswoman “This fine and redress should send clear signals to lenders that they need to properly support those in financial difficulty,” Ms Chambers added. A spokeswoman for Volkswagen Finance said: “We recognise our shortcomings in these past cases and have made significant adjustments over recent years to ensure that we are always delivering the right level of service.