British Airways named as second worst airline in new ranking

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The UK British flag carrier, which just four years ago was named the best short-haul airline, was rated the second worst long-haul airline behind American Airlines, and third worst short-haul brand following Ryanair and Vueling. One traveller said: “The cabin was scruffy, the staff rude, the food awful.” At the other end of the spectrum, Channel Islands carrier Aurigny claimed the top spot for short-haul travel, scoring five stars across boarding, cabin environment and customer service and garnering a customer service score of 82 per cent. “We offer our customers a choice of cabins on all our flights, lounges for business class customers, free food for all long-haul flights and business class for short-haul, and we are delighted to be able to offer our customers the most extensive network by any UK airline, including newly-added destinations to Pittsburgh, Charleston, Osaka and Antalya.” An American Airlines spokesperson told The Independent: “American Airlines takes customer feedback very seriously, and we were disappointed to see the findings of the Which? Short-haul airlines Aurigny Jet2 SAS Aer Lingus Swiss Norwegian Lufthansa Eurowings EasyJet KLM Tap Portugal Flybe Tui Airways Wizz Air British Airways Vueling Airlines Ryanair Long-haul airlines