Buying Home and Auto Insurance Used to Be Routine. It’s Becoming a Nightmare.
Live MintAfter Allstate suffered billions of dollars in losses and failed to get the rate increases it wanted, it resorted to the nuclear option. “I have never seen the overall market this bad," said Barry Gilway, a 52-year veteran of the industry who retired in 2023 as head of Florida’s Citizens Property Insurance, a state-created insurer of last resort that sells plans to people who can’t get coverage elsewhere. “We assume people have choices…go shop it and you’ll find it," said Debbie Mayfield, a Florida state senator, at a hearing last year. “I’ve been here 27 years, and we’ve never increased auto rates in the way we have in the last two years," said Allstate CEO Wilson. “I don’t think it’s like the insurance industry said, we’re done here, you’re on your own," said Allstate’s Wilson.