FCC calls hours-long T-Mobile service outage ‘unacceptable’
4 years, 9 months ago

FCC calls hours-long T-Mobile service outage ‘unacceptable’

Associated Press  

NEW YORK — The head of the U.S. communications regulator said T-Mobile’s nationwide, hours-long outage Monday was “unacceptable” and that the Federal Communications Commission will investigate. T-Mobile, one of the country’s three largest cellphone service providers, said it had a “voice and text wireless issue” that began around noon EDT Monday. T-Mobile paid a $17.5 million fine for two nationwide service outages on the same day in August 2014, which together lasted three hours and prevented customers from being able to call 911. For example, the Redmond, Washington, police department tweeted that T-Mobile customers should have “an alternate plan in place in the event you need to call 911.” T-Mobile, which is based in Bellevue, Washington, became one of the country’s largest carriers, along with AT&T and Verizon, after buying rival Sprint.

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History of this topic

T-Mobile service back up after three hour outage
4 months, 2 weeks ago

T-Mobile service back up after three hour outage

Daily Mail  

T-Mobile was gone down for thousands of Americans in the state of Utah. Downdetector's outage map showed issues in hotspots, including New York City, Los Angeles, Chicago and Phoenix, which could have been due to those customers attempting to contact friends and family in the Salt Lake City market who did not have service. Downdetector's outage map showed issues in …

Verizon's mobile network down for tens of thousands of users in US
5 months, 4 weeks ago

Verizon's mobile network down for tens of thousands of users in US

Hindustan Times  

-Tens of thousands of Verizon users reported outages for the wireless carrier's services across the U.S. on Monday, with Chicago and Indianapolis among the hardest-hit cities and some iPhone users stuck in "SOS" mode. Verizon's mobile network down for tens of thousands of users in US According to tracking website Downdetector.com, the outage began at around 9:30 a.m. The outage …

Yet another AT&T outage that left millions without signal now resolved
7 months ago

Yet another AT&T outage that left millions without signal now resolved

Daily Mail  

AT&T has finally restored signal to millions of Americans across several states, after last night's outage left them without cellphone access or 911 calls. The issue primarily affected iPhone users, and has even affected emergency services, with officials in Seminole County, Florida urging those with an issue to contact its non-emergency line. An AT&T spokesperson told media outlets: 'We've resolved …

Why does my phone say SOS? Nationwide AT&T outage sparks 911 fears as dispatch centers report widespread failures
7 months ago

Why does my phone say SOS? Nationwide AT&T outage sparks 911 fears as dispatch centers report widespread failures

Daily Mail  

A nationwide AT&T outage has prompted users across the United States to dial 911, as dispatch centers are reporting widespread failures. A nationwide AT&T outage has prompted users across the United States to dial 911, as dispatch centers are reporting widespread failures Many customers have since turned to X to share their frustrations with the hours-long outage, as they seek …

AT&T says it has resolved software issue that caused an outage for some wireless customers
7 months ago

AT&T says it has resolved software issue that caused an outage for some wireless customers

CNN  

CNN — AT&T wireless service was down for some customers for parts of Tuesday because of a software issue that has since been fixed, according to the company, which has experienced several outages this year. “We apologize for the inconvenience, and we appreciate our customers’ patience as we worked to resolve this issue.” The AT&T outage came one day after …

Maui sues cell carriers over wildfire warning alerts that were never received during service outages
10 months, 3 weeks ago

Maui sues cell carriers over wildfire warning alerts that were never received during service outages

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Major cellular carriers were negligent in failing to properly …

AT&T finally tries to make amends for massive outage
1 year, 1 month ago

AT&T finally tries to make amends for massive outage

Daily Mail  

AT&T has finally offered compensation to customers affected by its network outage that downed at least 70,000 phones. We recognize the frustration this outage has caused and know we let many of our customers down,' AT&T said in a statement 'To help make it right, we're reaching out to potentially impacted customers and we're automatically applying a credit to their …

Furious AT&T customers storm stores demanding answers from clueless sales assistants over network outage
1 year, 1 month ago

Furious AT&T customers storm stores demanding answers from clueless sales assistants over network outage

Daily Mail  

Furious AT&T customers have stormed local stores demanding answers from clueless sales assistants over the recent network outage. Video footage circulating TikTok revealed lines of frustrated customers seeking answers after the network outage affected at least 70,000 phones. Video footage circulating TikTok reveals lines of frustrated customers seeking answers after the network outage affected at least 70,000 phones 'Everybody going …

AT&T apologizes for massive system failure but rules out cyber attack
1 year, 1 month ago

AT&T apologizes for massive system failure but rules out cyber attack

The Independent  

✕ Close AT&T users facing cell service outages nationwide Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy AT&T has said that …

AT&T blames major network outage that downed 70,000 phones on a software update glitch while it 'expanded its network' - but the FBI and Homeland Security are STILL investigating
1 year, 1 month ago

AT&T blames major network outage that downed 70,000 phones on a software update glitch while it 'expanded its network' - but the FBI and Homeland Security are STILL investigating

Daily Mail  

Phone company says outage occurred while it 'expanded' the network yesterday AT&T has blamed its network outage that downed at least 70,000 phones on a 'software update glitch'. Americans stood outside AT&T stores looking for answers to why they were without cellular service for hours AT&T staff appeared to have no answers for the group of frustrated customers standing outside …

AT&T is mocked by customers after network outage downed 70,000 phones and triggered fears of 'Leave the World Behind' apocalypse
1 year, 1 month ago

AT&T is mocked by customers after network outage downed 70,000 phones and triggered fears of 'Leave the World Behind' apocalypse

Daily Mail  

AT&T has been mocked by their customers after a network outage that caused 70,000 to lose their phone signal. While AT&T has said they are 'working urgently' to resolve the issues, customers have poked fun at the the service, which is considered one of the most expensive networks. On social media, customers poked fun at the company over the outage …

AT&T’s network is having problems: What you should know while navigating a phone service outage
1 year, 1 month ago

AT&T’s network is having problems: What you should know while navigating a phone service outage

Associated Press  

NEW YORK — Customers of AT&T, the country’s largest wireless provider, reported widespread outages on Thursday. The message indicates that the device is having trouble connecting to their cellular provider’s network, but it can make emergency calls through other carrier networks, according to Apple Support. Wi-Fi calling is a built-in feature on most Android devices and iPhones and can be …

AT&T says the outage to its US cellphone network was not caused by a cyberattack
1 year, 1 month ago

AT&T says the outage to its US cellphone network was not caused by a cyberattack

Associated Press  

AT&T said the hourslong outage to its U.S. cellphone network Thursday appeared to be the result of a technical error, not a malicious attack. “Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack,” the Dallas-based company said. …

Major cellular outage hits US: AT&T, T-Mobile and Verizon down
1 year, 1 month ago

Major cellular outage hits US: AT&T, T-Mobile and Verizon down

Hindustan Times  

In a widespread disruption, AT&T, T-Mobile, Verizon, and other network users in the United States reported a significant cellular outage on Thursday, as per outage tracking website Downdetector.com. REUTERS/Amanda Perobelli//File Photo The outage, affecting major wireless carriers, was first noticed and reported by users, leading to a surge in outage reports. The website compiles outage information by aggregating status reports …

Cell outage across the US: AT&T is 'working urgently to restore service' as more than 70,000 customers are hit by nationwide communications blackout - but mobile providers are refusing to reveal cause
1 year, 1 month ago

Cell outage across the US: AT&T is 'working urgently to restore service' as more than 70,000 customers are hit by nationwide communications blackout - but mobile providers are refusing to reveal cause

Daily Mail  

AT&T have said they 'working urgently' to restore network outages that is affecting over 70,000 of their customers. According to DownDetector, the number of outages reported climbed to over 70,000 just after 7AM on Thursday Service disruptions have been reported across the country, with outages first occurring around 4am eastern time The major cellphone companies have yet make any statement …

Mobile telecommunications outages reported in several US cities
1 year, 1 month ago

Mobile telecommunications outages reported in several US cities

Al Jazeera  

Outage appears to be centred on AT&T, the largest mobile phone network in the US. Several United States cities have experienced cellular outages with thousands of users reporting disruptions to the country’s primary telecommunications services, including AT&T, Verizon and TMobile. On X, the San Francisco Fire Department said the outage impacted people’s ability to reach emergency services. “We are aware …

Is your phone working? Americans report nationwide cellular outages
1 year, 1 month ago

Is your phone working? Americans report nationwide cellular outages

LA Times  

A man uses a cellphone in New Orleans in 2019. A number of Americans are dealing with cellular outages Thursday on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector. A number of Americans are dealing with cellular outages on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector. Business …

T-Mobile to pay $20M after outage led to failed 911 calls
3 years, 4 months ago

T-Mobile to pay $20M after outage led to failed 911 calls

Associated Press  

WASHINGTON — Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures. …

FCC slams T-Mobile for 'unacceptable' outage that left users in the US without service for 13 hours
4 years, 9 months ago

FCC slams T-Mobile for 'unacceptable' outage that left users in the US without service for 13 hours

Daily Mail  

The Federal Communications Commission is investigating T-Mobile after the service experienced a 13 hour-long outage on Monday that impacted customers across the US. However, the FCC is now demanding answers from the firm and Chairman Ajit Pai shared a statement on Twitter: 'The T-Mobile network outage is unacceptable' and that 'the FCC is launching an investigation. T-Mobile has blamed an …

T-Mobile outage hits more than 110,000 users across the US
4 years, 9 months ago

T-Mobile outage hits more than 110,000 users across the US

Daily Mail  

T-Mobile has gone down for thousands of customers across the US. Many users reported issues with texting, internet connections and receiving and making calls, all of which started around 12pm ET and is still plaguing tens of thousands of devices. The website notes that the outages are mostly in in New York, Florida, Texas, Georgia, California, and the Washington, DC, …

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA
5 years, 7 months ago

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA

ABC  

Businesses are demanding improvements to phone and internet systems in Australia's north after a 20-hour outage shut down retail systems, delayed flights, and slowed police responses to home burglaries. Key points: Telstra has blamed an unidentified third party for damaging a key communications cable The damage knocked out mobile and internet services, as well as some landlines, across much of …

AT&T down: 911 calls failing to go through amid major carrier outage
5 years, 8 months ago

AT&T down: 911 calls failing to go through amid major carrier outage

The Independent  

Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A major outage with the US telecoms carrier AT&T prevented people from calling …

Telstra apologises after nationwide outage, but says the cause is still unknown
6 years, 10 months ago

Telstra apologises after nationwide outage, but says the cause is still unknown

ABC  

Telstra says its mobile voice and data services have "returned to normal levels" after another outage crippled its 3G and 4G mobile phone networks across Australia this morning, but admits it still did not know what caused the problem. Key points: Telstra says a fault caused connectivity problems to the 4G layer of the network, which put more load on …

Telstra apologises for second outage in less than a week, third in two months
9 years ago

Telstra apologises for second outage in less than a week, third in two months

ABC  

Telstra customers have been left asking "How many times can one service be down?" Telstra has confirmed the outage — which affected 3 per cent of its customers for "about an hour" — was caused by a card failure in a media gateway in Victoria. " At 12:00pm Telstra tweeted it had "received reports from some customers facing difficulties making …

Telstra outages: CEO Andy Penn offers free data day as compensation for four-hour blackout
9 years ago

Telstra outages: CEO Andy Penn offers free data day as compensation for four-hour blackout

ABC  

Telstra has apologised for a mass network outage that affected up to 8 million customers, vowing to provide a free data day on April 3 as compensation. Key points: 50 per cent of Telstra's 16 million customers affected Telstra apologises and promises free data for customers on April 3 Telecommunications expert urges Government to order investigation Complaints from customers having …

T-Mobile Claims Right to Censor Text Messages
14 years, 6 months ago

T-Mobile Claims Right to Censor Text Messages

Wired  

T-Mobile told a federal judge Wednesday it may pick and choose which text messages to deliver on its network in a case weighing whether wireless carriers have the same "must carry" obligations as wire-line telephone providers. The Bellevue, Washington-based wireless service is being sued by a texting service claiming T-Mobile stopped servicing its "short code" clients after it signed up …

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