Travel question of the day: Simon Calder on airline compensation
8 years, 9 months ago

Travel question of the day: Simon Calder on airline compensation

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. While away I got an email from the agent saying Jet Airways had cancelled my return flight, and was offering me a flight one day either side of my original flight or a refund of the return part of my ticket. Edward Wallis A The agent should have fought your corner, for example asking Jet Airways to re-book on a rival airline so you could get back when you were supposed to. Every day, our travel correspondent Simon Calder tackles a reader’s question.

Flight Email Simon Simon Calder Calder Jet Airways  compensation  jet  calders  calder  airways  travel  flight  question  email  airline  simon  day  return

History of this topic

Jetstar passengers stranded after check-in system crashes
1 month ago

Jetstar passengers stranded after check-in system crashes

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Jetstar passengers were unable to check into their flights as the result of an Australia-wide technical …

An acceptable level of travel cancellations? Discuss
3 months ago

An acceptable level of travel cancellations? Discuss

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. But the British Airways departure, expected at 11am from the Austrian capital to Heathrow, is one of 80 flights cancelled …

Air Canada’s new baggage fees spark government backlash
3 months, 2 weeks ago

Air Canada’s new baggage fees spark government backlash

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Air Canada has announced that it will no longer include larger carry-on luggage within its economy …

When your flight goes awry, it helps to be with a European airline
3 months, 2 weeks ago

When your flight goes awry, it helps to be with a European airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. One dispatcher at London Stansted told me: “This is the worst day I’ve had in the last two years. At …

30 years of travel with Simon Calder: Join our special event for exclusive Q&A with our travel correspondent
8 months, 3 weeks ago

30 years of travel with Simon Calder: Join our special event for exclusive Q&A with our travel correspondent

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Join the Independent Travel team as we celebrate a special milestone for Simon Calder at The …

The Independent
11 months, 1 week ago

The Independent

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The incident happened soon after the Titan Airways Airbus A321-253NX, departed from London Stansted Airport on 4 October 2023, and …

Overbooking: finally, an airline gets smart
1 year ago

Overbooking: finally, an airline gets smart

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. But overbooking needs to be correctly managed when the airline guesses wrong and too many passengers show up expecting to …

Warning as hundreds of flights cancelled in Germany
1 year, 1 month ago

Warning as hundreds of flights cancelled in Germany

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The Ver.di union called on ground staff at Frankfurt and Munich, Lufthansa’s two main hubs, as well as Berlin, Duesseldorf …

Ask Simon Calder anything as Tube strikes set to bring London Underground to a halt
1 year, 2 months ago

Ask Simon Calder anything as Tube strikes set to bring London Underground to a halt

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy London Underground workers are set to stage a series of strikes next week in a dispute …

Simon Calder and the Independent’s travel team answer reader questions in live virtual event
1 year, 5 months ago

Simon Calder and the Independent’s travel team answer reader questions in live virtual event

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Winter travel and beyond: that was the theme of The Independent’s latest virtual event, during which …

A bank holiday Monday to remember – for all the wrong reasons
1 year, 6 months ago

A bank holiday Monday to remember – for all the wrong reasons

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. “We are currently experiencing a technical issue and have applied traffic flow restrictions to maintain safety,” read the announcement from …

Air traffic chaos: Simon Calder answers 7 questions on flight cancellations and compensation
1 year, 6 months ago

Air traffic chaos: Simon Calder answers 7 questions on flight cancellations and compensation

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. During an “Ask Me Anything” session for The Independent, travel correspondent Simon Calder tackled a wide range of questions from …

Simon Calder to host an Ask Me Anything to answer your questions on air traffic control chaos
1 year, 6 months ago

Simon Calder to host an Ask Me Anything to answer your questions on air traffic control chaos

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Flight cancellations are continuing as airlines struggle to recover from the four-hour failure of the main …

Caught in the air traffic control nightmare? Your rights when flights go wrong
1 year, 6 months ago

Caught in the air traffic control nightmare? Your rights when flights go wrong

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Hundreds of thousands of passengers booked to travel to or from the UK have had their …

Holidaymakers stuck in travel hell as UK flights grounded due to air traffic control fault
1 year, 6 months ago

Holidaymakers stuck in travel hell as UK flights grounded due to air traffic control fault

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. While they were finally able to book replacement flights for 6:15pm on Tuesday, these were more expensive and no voucher …

Man banned from flying with easyJet for 10 years ‘because of his name’
1 year, 9 months ago

Man banned from flying with easyJet for 10 years ‘because of his name’

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Mr Harris claims that easyJet has confused him with a man who shares the same name and birthday as him, …

Man sues airline for not explaining how his business class seat worked
2 years ago

Man sues airline for not explaining how his business class seat worked

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A man has filed a lawsuit against Israeli airline El Al after he claimed to have …

Passenger sends debt collectors to London airport for flight refund
2 years ago

Passenger sends debt collectors to London airport for flight refund

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A passenger sent bailiffs to Luton Airport to collect money owed to him by Wizz Air …

15 of your top travel questions answered by Simon Calder
2 years, 6 months ago

15 of your top travel questions answered by Simon Calder

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. European air passengers’ rights rules assume you will travel later rather than earlier, and say: “Passengers whose flights are cancelled …

EasyJet denies valid compensation claims by doubling down on incorrect EU passport rules
2 years, 6 months ago

EasyJet denies valid compensation claims by doubling down on incorrect EU passport rules

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Since the UK left the European Union, British passports must meet two independent conditions: Issued less than 10 years before …

Ask Me Anything: Simon Calder to answer your travel questions on autumn breaks, New Year trips and winter sun
2 years, 6 months ago

Ask Me Anything: Simon Calder to answer your travel questions on autumn breaks, New Year trips and winter sun

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy On 1 September it will be exactly four months until the New Year: 2023. Who knows …

Is the airline regulator finally about to get some teeth?
2 years, 6 months ago

Is the airline regulator finally about to get some teeth?

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy With criticism of the lack of action against airlines that breach regulations designed to protect passengers …

Cancelled flights: When are the easyJet strikes?
2 years, 8 months ago

Cancelled flights: When are the easyJet strikes?

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy As the summer of travel discontent continues, Spain-based easyJet staff are planning a number of strike …

Flight cancellations: 8 questions answered by Simon Calder
2 years, 9 months ago

Flight cancellations: 8 questions answered by Simon Calder

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Summer travel disruption, flight cancellations and strikes were at the forefront of questions asked by readers …

Flight cancelled? You deserve an automatic refund, say MPs
2 years, 11 months ago

Flight cancelled? You deserve an automatic refund, say MPs

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. In its latest report, UK aviation: reform for take-off, the committee’s MPs called on the Civil Aviation Authority to “utilise …

Ask Me Anything: Simon Calder answers your questions as travel restrictions ease
3 years, 1 month ago

Ask Me Anything: Simon Calder answers your questions as travel restrictions ease

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy After almost two years of onerous restrictions – and some outright travel bans – coronavirus rules …

British Airways ‘midway through’ sorting out call centre problems amid mounting passenger frustration
3 years, 1 month ago

British Airways ‘midway through’ sorting out call centre problems amid mounting passenger frustration

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Sean Doyle, BA’s chairman and chief executive, has written to members of the airline’s Executive Club – vowing to created …

Expert Simon Calder examines what travel will look like in 2022 during live event
3 years, 3 months ago

Expert Simon Calder examines what travel will look like in 2022 during live event

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. That’s one of the big questions The Independent’s travel team attempted to tackle during a live Independent virtual event following …

Airline chief attacks UK government travel restrictions
3 years, 4 months ago

Airline chief attacks UK government travel restrictions

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy The former British Airways chief executive, Willie Walsh, has attacked the UK government for its Covid-19 …

Travel expert Simon Calder to answer your questions live as US opens up to UK tourists
3 years, 4 months ago

Travel expert Simon Calder to answer your questions live as US opens up to UK tourists

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. British Airways and Virgin Atlantic marked the momentous occasion on Monday by staging a historic dual takeoff from Heathrow’s two …

IAG’s Spanish airlines recovering ahead of British Airways
3 years, 4 months ago

IAG’s Spanish airlines recovering ahead of British Airways

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. But the chief executive told investors: “There’s a significant recovery underway.” For the first nine months of the year, the …

Travel industry despair: ‘My agency has sent two people abroad this year’
3 years, 9 months ago

Travel industry despair: ‘My agency has sent two people abroad this year’

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy “From January to June this year, from my agency, we have had two people travel abroad.” …

Simon Calder’s ‘Ask me Anything’: the Independent’s Travel Correspondent will answer your questions live
3 years, 9 months ago

Simon Calder’s ‘Ask me Anything’: the Independent’s Travel Correspondent will answer your questions live

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. It set back hopes that the international travel industry, which tentatively restarted just three weeks ago, would be able to …

Fury from easyJet boss at government ‘tearing up its rule book’
3 years, 9 months ago

Fury from easyJet boss at government ‘tearing up its rule book’

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. “And to add no more countries to the green list when most of Europe’s infection rates are on a downward …

Simon Calder’s Travel Week Newsletter: Sign up for updates and holiday tips in a fast-changing world
3 years, 10 months ago

Simon Calder’s Travel Week Newsletter: Sign up for updates and holiday tips in a fast-changing world

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Some travellers resemble coiled springs, ready to go to any location at the drop of a credit card; while others …

‘Government’s plan: to stop people being able to travel,’ says top Tory
3 years, 11 months ago

‘Government’s plan: to stop people being able to travel,’ says top Tory

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. “Living on thin air for over a year,” was how Mark Tanzer, chief executive of Abta, the travel association, described …

Travel industry fury at ‘coordinated campaign’ to undermine holidays
4 years ago

Travel industry fury at ‘coordinated campaign’ to undermine holidays

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. England’s latest lockdown law, which takes effect on 29 March, says: “No person may, without a reasonable excuse, leave England …

Airlines UK: ‘Chancellor must pay for empty planes to bring home English holidaymakers’
4 years, 4 months ago

Airlines UK: ‘Chancellor must pay for empty planes to bring home English holidaymakers’

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The chief executive of Airlines UK, Tim Alderslade, has asked Rishi Sunak to “support airlines to cover the costs of …

UK aviation ‘is in a death spiral,’ warns pilots’ union
4 years, 5 months ago

UK aviation ‘is in a death spiral,’ warns pilots’ union

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy “UK aviation is in a death spiral,” the main pilots union has warned – calling the …

Not a single UK airline has been fined for breaking consumer law in 17 years, finds Which?
4 years, 6 months ago

Not a single UK airline has been fined for breaking consumer law in 17 years, finds Which?

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Not one UK airline has been fined for breaking consumer law when it comes to flight …

Coronavirus: British Airways boss rebukes government for ‘setting back recovery plans’
4 years, 10 months ago

Coronavirus: British Airways boss rebukes government for ‘setting back recovery plans’

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Willie Walsh, chief executive of IAG, said: “The prime minister’s decision to quarantine people arriving in the UK, by air, …

Coronavirus: Canadian airlines sued after refusing to refund cancelled flights
4 years, 11 months ago

Coronavirus: Canadian airlines sued after refusing to refund cancelled flights

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Five Canadian airlines are being sued for breach of contract after refusing to issue full refunds …

Flybe administrators deny talks with government about nationalising airline
4 years, 11 months ago

Flybe administrators deny talks with government about nationalising airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. “At this time, we can confirm that there are no discussions between the Joint Administrators and Government about taking Flybe …

Flybe: Rescue deal agreed for airline
5 years, 2 months ago

Flybe: Rescue deal agreed for airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. “This will be welcome news for Flybe’s staff, customers and creditors, and we will continue the hard work to ensure …

What went wrong with Flylolo and what is the impact for passengers?
5 years, 5 months ago

What went wrong with Flylolo and what is the impact for passengers?

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. In its terms and conditions, Flylolo says: “The flights referred to in our program are planned and operated by the …

‘British Airways pilot talks break down,’ says union
5 years, 8 months ago

‘British Airways pilot talks break down,’ says union

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy The British Airline Pilots’ Association says that conciliation talks with British Airways have broken down. Balpa’s …

KLM asks passengers to 'fly responsibly'
5 years, 8 months ago

KLM asks passengers to 'fly responsibly'

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy As talk of "flygskam", or flight shame, reaches fever pitch, KLM has unveiled a new marketing …

Ryanair passenger lands in wrong Italian city
5 years, 10 months ago

Ryanair passenger lands in wrong Italian city

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. According to fellow passenger Vito Scotella, the man only realised he was in the wrong place when the aircraft started …

Man boards plane to discover he is only passenger
5 years, 11 months ago

Man boards plane to discover he is only passenger

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A man got a “one in a lifetime experience” when he turned up for a flight …

Flybe cancellations point to wider issues at regional airline
5 years, 11 months ago

Flybe cancellations point to wider issues at regional airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. She told The Independent: “We were told last night around 7.30pm, conveniently the same time the phone line shuts in …

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