Telstra suffers ANOTHER phone and internet network outage across Australia

Comes after 12-year-old boy arrested for Angry Telstra customers have again taken to social media to vent their frustration as the telco suffers its fourth network failure in as many months. Scroll down for video NBN and ADSL voice and data customers were hit by the outage on Friday The failure affected up to 350,000 NBN voice and data customers in New South Wales, South Australia, Queensland and Western Australia Customers have been without phone and internet services for up to 17 hours, and those able to make calls are being kept on hold by customer service This comes less than 24-hours after Telstra’s chief executive Andrew Penn pledged to improve the company’s customer service. Some customers have been without internet services for 17 hours as Telstra suffers its fourth network outage in as many months Many have criticised the company’s handling of the outage affecting NBN and ADSL voice and data services on Friday Disgruntled customers took to Twitter to vent their frustration at the embattled telco This comes after a 12-year-old boy allegedly broke into an underground Telstra wire box before hacking through cables and setting them on fire on Wednesday night in Taree, New South Wales, leaving thousands without internet or phone service, The Northern Star reported. Telstra responded on Twitter regarding their network failure on Friday- the fourth for the telco in as many months Friday's network outages started overnight- The problem peaked at midnight with 978 complaints of services down, and then spiked again at 9am with almost 700 complaints 'The issue commenced early this morning and is impacting NBN-based services and a small number of ADSL services. The main problems listed on Aussie Outages relate to internet, network reception and phone issues Telstra's latest outage has affected 375,000 phone and internet customers across Australia 'Customers with NBN voice and data services and ADSL services may be having difficulty connecting to the internet,' the telco said in a statement released on Friday morning Telstra has been slammed by customers on social media after the carrier suffered another network failure affecting its phone and internet services across Australia