Aged care complaint upheld, no further action taken as Southern Cross Care, Young already 'non-compliant'
2 years, 8 months ago

Aged care complaint upheld, no further action taken as Southern Cross Care, Young already 'non-compliant'

ABC  

Elaine Mewburn was furious when she complained to the aged care watchdog about the treatment of her husband, Gary, but was told nothing could be done because his nursing home was already considered to be non-compliant. Gary Mewburn, who has dementia and an acquired brain injury, was living at Southern Cross Care Residential Aged Care in Young in the NSW Central West when he fell. The Aged Care Quality and Safety Commission found the facility did not provide appropriate care to Mr Mewburn in falls prevention and post-fall management. Southern Cross Care Young Residential Aged Care has been subject to a non-compliance notice since May 2021. The Aged Care Quality and Safety Commission wouldn't comment on Mrs Mewburn's complaint.

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