Delhi State Commission Rules That Non-Arrival Of Uber Taxi On Time And Subsequently Not Redressing Issue Amounts To Deficiency In Srvice
3 weeks, 2 days ago

Delhi State Commission Rules That Non-Arrival Of Uber Taxi On Time And Subsequently Not Redressing Issue Amounts To Deficiency In Srvice

Live Law  

The Delhi State Consumer Disputes Redressal Commission bench presided by Justice Pinki and Sangeeta Dhingra Sehgal has upheld the order passed by the District Commission which held that non-arrival of Uber taxi on time and subsequent failure to resolve the issue is a 'deficiency in service' on the part of Uber India Systems Pvt. The Commission observed that there was neither any evidence produced nor sufficient reasons given by the Company justifying the non-arrival of Uber taxi. Proceedings before the Delhi State Commission: The above decision of the Delhi District Commission was challenged before the Delhi State Commission by Uber India. Arguments by Uber India: A preliminary contention raised on behalf of the Company was that it was not afforded an adequate opportunity to present its case before the District Commission.

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History of this topic

Delhi District Commission Holds Travel Agency Liable For Withholding Advance Amount Of Customer
2 weeks, 1 day ago

Delhi District Commission Holds Travel Agency Liable For Withholding Advance Amount Of Customer

Live Law  

The Delhi District Commission has held that not refunding the advance trip amount to the complainant even when the complainant did not avail the services of the agency amounts to unfair trade practice. On no adequate response from the travel agency, the complainant filed a consumer complaint praying for grant of the said refund. The Commission observed that neither any …

Uber asked to pay ₹54,000 to Delhi resident for failing to provide cab on time
2 weeks, 4 days ago

Uber asked to pay ₹54,000 to Delhi resident for failing to provide cab on time

Hindustan Times  

The Delhi State Consumer Disputes Redressal Commission has upheld a district commission ruling that ordered cab service aggregator Uber to compensate a complainant for not providing a cab on time and its failure to address the issue by merely classifying it as a “deficiency in service”. In October 2023, the district commission asked the company to pay ₹24,100 as compensation …

Billing Assessments Pertaining Electricity Not In Jurisdiction Of Consumer Courts : Delhi State Commission
2 weeks, 4 days ago

Billing Assessments Pertaining Electricity Not In Jurisdiction Of Consumer Courts : Delhi State Commission

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki held that the Consumer Protection Act prevails over the Electricity Act only in cases of inconsistency; complaints are limited to issues such as unfair trade practices, restrictive trade practices, deficiencies in service, or overcharging, which does not contain 'billing assessments'. Brief Facts of the Case The complainant had …

Uber asked to pay Rs 54,000 to Delhi man after failing to provide him cab on schedule time
2 weeks, 4 days ago

Uber asked to pay Rs 54,000 to Delhi man after failing to provide him cab on schedule time

India Today  

An Uber user from Delhi recently won a case against the ride-hailing app for failing to provide a cab on time, causing him to miss his flight. The case, addressed by the Delhi State Consumer Disputes Redressal Commission, directed Uber to compensate the complainant Rs 54,000. The complaint was filed in 2022 after the user missed his flight because the …

Delay In Handing Possession And Failure To Refund : Delhi State Commission Holds J.M. Housing Ltd Liable For Deficiency In Service
2 weeks, 5 days ago

Delay In Handing Possession And Failure To Refund : Delhi State Commission Holds J.M. Housing Ltd Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki held that a delay in handing possession to the buyer is a continuous wrong and failure to refund for the same, amounts to deficiency in service. Observations by the State Commission The State Commission observed that the complainant qualifies as a consumer under the Consumer Protection Act, as …

Agent Does Not Come Under The Ambit Of 'Consumer' : Delhi State Commission
3 weeks ago

Agent Does Not Come Under The Ambit Of 'Consumer' : Delhi State Commission

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki held that an agent shares a relationship with the principal and this role is excluded from the definition of 'Consumer'. The complainant alleged deficiency in service and unfair trade practices by the OP, prompting him to file a complaint before the District Commission. Observations by the State Commission …

Banks Ought To Give Notice, Opportunity To Pay Dues Before Recovering Customer's Vehicle: NCDRC Holds Kotak Mahindra Bank Liable
1 month, 1 week ago

Banks Ought To Give Notice, Opportunity To Pay Dues Before Recovering Customer's Vehicle: NCDRC Holds Kotak Mahindra Bank Liable

Live Law  

The National Consumer Disputes Redressal Commission, New Delhi bench of Dr Inder Jit Singh held Kotak Mahindra Bank Ltd. liable for deficiency in services for its failure to issue a notice before recovering the vehicle secured under a loan agreement. Subsequently, the Complainant filed a revision petition before the National Consumer Disputes Redressal Commission, New Delhi for enhancement of compensation. …

Consumer Complaints Must Be Lodged Within Two Years From Date Of Cause Of Action: Delhi State Commission
5 months, 1 week ago

Consumer Complaints Must Be Lodged Within Two Years From Date Of Cause Of Action: Delhi State Commission

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal and Ms. Pinki, dismissed a complaint against Oriental Insurance Ltd., citing the presence of a limitation clause. It was further held that consumer complaints are time-barred and need to be filed within two years from the date of the action unless sufficient reasons are present. Observations by the State Commission …

Surveyor's Report Can't Be Disregarded Without Valid Reasons, Delhi State Commission Dismisses Appeal Against National Insurance Co. Ltd.
9 months, 2 weeks ago

Surveyor's Report Can't Be Disregarded Without Valid Reasons, Delhi State Commission Dismisses Appeal Against National Insurance Co. Ltd.

Live Law  

The State Consumer Disputes Redressal Commission, Delhi bench comprising Justice Sangita Dhingra Sehgal and Pinki dismissed an appeal against the National Insurance Company Ltd. The State Commission concluded that the Insurance Company rightly repudiated the insurance claim covering burglary risk by acting upon the surveyor's report as it is. After examining these documents, the District Commission agreed with the Insurance …

Delhi State Commission Dismisses Complaint Based On Involvement Of Complex Questions Of Law And Fact, Sets Complainant At Liberty To Approach Civil Court
10 months ago

Delhi State Commission Dismisses Complaint Based On Involvement Of Complex Questions Of Law And Fact, Sets Complainant At Liberty To Approach Civil Court

Live Law  

The State Consumer Disputes Redressal Commission, Delhi bench comprising Justice Sangita Dhingra Sehgal, Ms Pinki and Mr J.P. Agrawal dismissed a complaint against M/s Angel Broking Limited and gave the option to the Complainant to approach the appreciate civil court. The State Commission observed that the complaint involved complex questions of law and fact, which are better suited for resolution …

Unilateral Payment Demands Amount to Unfair Trade Practice, Chandigarh District Commission Holds Indian Railway Welfare Organization Liable
1 year, 3 months ago

Unilateral Payment Demands Amount to Unfair Trade Practice, Chandigarh District Commission Holds Indian Railway Welfare Organization Liable

Live Law  

Recently, the Chandigarh District Consumer Disputes Redressal Commission-I bench comprising Pawanjit Singh, Surjeet Kaur and Suresh Kumar Sardana has directed the Indian Railway Welfare Organization to pay Rs 30,000 to the complainant for charging extra amount after the booking of the flat property. Brief Facts of the Case: Shyam Sunder Garg had booked a flat in the "Rail Vihar" housing …

Bike-Taxis : Supreme Court Gives Delhi Govt Time Till Sep 30 To Notify 'Motor Vehicle Aggregator & Delivery Service Provider Scheme'
1 year, 4 months ago

Bike-Taxis : Supreme Court Gives Delhi Govt Time Till Sep 30 To Notify 'Motor Vehicle Aggregator & Delivery Service Provider Scheme'

Live Law  

The Supreme Court on Monday extended the time granted to the Delhi Government to finalise the Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme, 2023 for regulation of two wheeler aggregators till September 30th.The application filed by the Delhi Government for extension of time was allowed by a division bench of Justice Aniruddha Bose and Justice Bela M. The …

Consumer Dispute Should Not Be Considered Trivial Solely Because The Amount Involved Is Small: Gujarat State Commission
1 year, 4 months ago

Consumer Dispute Should Not Be Considered Trivial Solely Because The Amount Involved Is Small: Gujarat State Commission

Live Law  

The bench of the Gujarat State Consumer Dispute Redressal Commission, consisting of M.J. Mehta and P. R. Shah, ruled that a consumer dispute should not be considered trivial solely because of the small amount involved. With the support of a consumer rights organization, Mr. Panchal initiated legal proceedings by filing a complaint with the District Consumer Dispute Redressal Commission, Ahmedabad …

Mere Pendency Of An Appeal Would Not Detract From The Excise Duty Refund Demand: Delhi High Court
1 year, 5 months ago

Mere Pendency Of An Appeal Would Not Detract From The Excise Duty Refund Demand: Delhi High Court

Live Law  

The Delhi High Court has held that the mere pendency of an appeal or an order of stay that may operate would not detract from the obligation of any person claiming a refund to make an application within the period prescribed and computed with reference to the "relevant date". The Central Excise Department asserted that, in light of the plain …

Big Blow to Cab Aggregators As Supreme Court Says No to Bike Taxis in Delhi, Stays HC’s Order
1 year, 6 months ago

Big Blow to Cab Aggregators As Supreme Court Says No to Bike Taxis in Delhi, Stays HC’s Order

News 18  

The Supreme Court on Monday put on hold a Delhi High Court order staying a notice of the city government to bike-taxi aggregators, Rapido and Uber, and allowing them to operate without aggregator licenses till the final policy has been notified. The AAP government has challenged in the Supreme Court the May 26 order of the Delhi High Court asking …

Delhi: Bike-taxi aggregators Rapido, Ola and Uber not allowed for now as Supreme Court stays HC order
1 year, 6 months ago

Delhi: Bike-taxi aggregators Rapido, Ola and Uber not allowed for now as Supreme Court stays HC order

India TV News  

In a major development, the Supreme Court on Monday stayed the High Court order that essentially allowed bike-taxi aggregators Rapido and Uber to operate in the national capital by asking the Delhi government not to take any coercive action against them till a new policy was formulated. The top court was hearing two separate petitions by the AAP government challenging …

Supreme Court Upholds CCI Order Dismissing Complaints Alleging Anti Competitive Practices By Uber, Ola
4 years ago

Supreme Court Upholds CCI Order Dismissing Complaints Alleging Anti Competitive Practices By Uber, Ola

Live Law  

The Supreme Court has upheld the order of Competition Commission of India dismissing the complaints alleging cartelization and anti-competitive practices by cab aggregators Uber and Ola.The bench comprising Justices RF Nariman, Krishna Murari and KM Joseph however set aside the NCLAT finding that Samir Agrawal, the informant in this case, had no locus standi to move the CCI in this …

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