2 months, 2 weeks ago

Sam Newman slams Telstra's dedicated Indigenous call line saying it makes jumping the queue even easier

A dedicated Telstra call centre phoneline for Indigenous people has been slammed by former footy great Sam Newman for allowing Aboriginal customers to skip the queue. 'From today, when our First Nations Connect contact centre opens, these calls will be serviced by a dedicated Darwin-based hub, using staff who are regionally based and of Indigenous descent. Telstra denied the call centre allowed Indigenous callers to skip the queue faced by the rest of the community. Telstra announced in October 2021 that it was opening a call centre in Darwin to cater to Indigenous customers 'Telstra’s First Nations Connect Hotline is supported by a small dedicated team to service our most remote customers,' a spokesman told Daily Mail Australia.

Daily Mail
Indigenous Queue Service Centre Line Nations Newman Customers Darwin First Nations Indigenous Customers Sam Newman Dedicated Telstra
Telstra's Indigenous call centre to help remote customers following adverse ACCC findings
4 years ago

Telstra's Indigenous call centre to help remote customers following adverse ACCC findings

ABC
Indigenous

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