Flight attendants say airlines must do more to address unruly passengers
A flight attendant, wearing one mask, demonstrates the use of an oxygen mask before a flight from Burbank to Las Vegas in June. A survey of flight attendants found unruly passengers are an ongoing problem. As air travel demand increases, a vast majority of flight attendants say they have dealt with unruly passengers, and nearly 1 in 5 experienced a physical incident, including shoving, kicking seats and harassing flight crews at airports, according to a survey of flight attendants released Thursday. of Flight Attendants-CWA conducted the survey of nearly 5,000 flight attendants across 30 airlines to pressure airlines and government officials to take stronger measures against passengers who verbally or physically abuse flight crews. The survey found that 85% of flight attendants have dealt with unruly passengers and that 71% of those who filed incident reports with airline management said they received no follow-up.
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