Flight attendants say airlines must do more to address unruly passengers
3 years, 5 months ago

Flight attendants say airlines must do more to address unruly passengers

LA Times  

A flight attendant, wearing one mask, demonstrates the use of an oxygen mask before a flight from Burbank to Las Vegas in June. A survey of flight attendants found unruly passengers are an ongoing problem. As air travel demand increases, a vast majority of flight attendants say they have dealt with unruly passengers, and nearly 1 in 5 experienced a physical incident, including shoving, kicking seats and harassing flight crews at airports, according to a survey of flight attendants released Thursday. of Flight Attendants-CWA conducted the survey of nearly 5,000 flight attendants across 30 airlines to pressure airlines and government officials to take stronger measures against passengers who verbally or physically abuse flight crews. The survey found that 85% of flight attendants have dealt with unruly passengers and that 71% of those who filed incident reports with airline management said they received no follow-up.

Passengers Airlines Incidents Survey Flight Federal Mask Faa Flight Attendants Attendants Criminal Prosecution Unruly Passengers Unruly Unruly Behavior  flight  mask  passengers  incidents  survey  attendants  federal  address  unruly  faa  say  airlines

History of this topic

Flight Attendants Reveal The 9 Things They Never Do As Air Passengers
10 months, 1 week ago

Flight Attendants Reveal The 9 Things They Never Do As Air Passengers

Huff Post  

Hinterhaus Productions via Getty Images Take it from the pros and don't make these mistakes while traveling. It’s a shared space, and recognizing and respecting the limited space available is key.” Ringing The Call Button In A Nonemergency “When I am on a plane as a passenger, one thing I would never do is ring the call light button unless …

Flight attendants reveal the RUDEST things passengers have ever said or done to them on flights
1 year, 1 month ago

Flight attendants reveal the RUDEST things passengers have ever said or done to them on flights

Daily Mail  

And they were inundated with stories about some very ill-mannered customers They asked flight attendants the 'rudest thing' passengers have said or done Dozens of flight attendants have revealed the rudest things they have ever experienced at the hands of plane passengers. US-based travel experts Rich Henderson and Andrew Kothlow often pose questions to cabin crew members on their blog, …

What To Do If You're Seated By An Unruly Passenger On A Flight
1 year, 7 months ago

What To Do If You're Seated By An Unruly Passenger On A Flight

Huff Post  

Cristóbal Alvarado Minic via Getty Images There are certain protocols you should follow if you encounter someone causing a disruption on a flight. “Social and political issues always show up on our planes,” said Sara Nelson, president of the Association of Flight Attendants-CWA union. In some cases we forgot how to be together ― in other cases the stress piled …

Unruly airplane passengers disrupting more flights, despite FAA’s zero-tolerance policy
1 year, 7 months ago

Unruly airplane passengers disrupting more flights, despite FAA’s zero-tolerance policy

LA Times  

People pass through Salt Lake City International Airport in January. Federal officials referred more than 250 unruly airline passengers to the FBI for possible criminal prosecution in April, including one in March, when a man tried to stab a flight attendant with a broken-off spoon. shows that unruly-passenger incidents on airplanes increased 47% from 2021 to 2022, from one incident …

Man misbehaves, roughs up Air India crew on Goa to Delhi flight; handed over to security
1 year, 7 months ago

Man misbehaves, roughs up Air India crew on Goa to Delhi flight; handed over to security

Firstpost  

A male passenger on an Air India flight from Goa to Delhi physically attacked a crew member on Monday, resulting in the passenger being handed over to security personnel upon landing at Delhi airport. The airline’s spokesperson stated that the passenger not only verbally abused the crew members but also physically assaulted one of them during the flight. They strongly …

Flying ban on unruly passengers should be at airline’s discretion: Air India CEO
1 year, 8 months ago

Flying ban on unruly passengers should be at airline’s discretion: Air India CEO

The Hindu  

Airlines in India should have the power to ban an unruly passenger unilaterally like in other countries instead of following a complicated process, Air India CEO Campbell Wilson said. He also asked why the police had not yet taken action in last week’s incident, when a male passenger brutally punched a member of the cabin crew and grabbed another by …

Sensitise pilots, cabin crew on handling unruly flyers, says DGCA
1 year, 8 months ago

Sensitise pilots, cabin crew on handling unruly flyers, says DGCA

Hindustan Times  

New Delhi: The Directorate General of Civil Aviation issued an advisory on Monday, asking all airlines to sensitise pilots and crew members on handling unruly passengers amid a recent rise in such incidents. The regulator also pointed out that in the recent past, it has noticed a few incidents such as smoking in aircraft, consumption of alcoholic beverages resulting in …

Unruly passengers: DGCA issues advisory to airlines, reiterates norms to deal with such incidents
1 year, 8 months ago

Unruly passengers: DGCA issues advisory to airlines, reiterates norms to deal with such incidents

The Hindu  

Aviation regulator DGCA on April 10, 2023 issued an advisory to airlines reiterating the existing provisions in place to deal with unruly passengers. The advisory comes against the backdrop of rising incidents of unruly passengers onboard flights and also on a day when a male passenger was deboarded by Air India from a Delhi-London flight for causing physical harm to …

'Crew are human too': Jet Airways CEO after IndiGo air hostess-passenger mid-air fight
2 years ago

'Crew are human too': Jet Airways CEO after IndiGo air hostess-passenger mid-air fight

India TV News  

IndiGo air hostess-Passenger verbal spat onboard: After a video surfaced showing an IndiGo air-hostess and passenger verbal spat onboard, Jet Airways CEO Sanjiv Kapoor has said that crew are human too adding it must have taken a lot to get her to breaking point. Over the years I have seen crew slapped and abused on board flights, called "servant" and …

Watch: Flyer punches flight attendant mid-air; banned for life, 20 yr jail on cards
2 years, 3 months ago

Watch: Flyer punches flight attendant mid-air; banned for life, 20 yr jail on cards

Firstpost  

There were 146 investigations into unruliness on planes initiated in 2019. Alexander Tung Cuu Le, of Westminster has been banned for life California: A 33-year-old man from was arrested in Los Angeles for allegedly punching a flight attendant in the back of the head during an American Airlines flight from Mexico to Los Angeles, US media reported. The accused Alexander …

Justice Department tells prosecutors to prioritise cases of unruly airline passengers
3 years, 1 month ago

Justice Department tells prosecutors to prioritise cases of unruly airline passengers

The Independent  

The latest headlines from our reporters across the US sent straight to your inbox each weekday Your briefing on the latest headlines from across the US Your briefing on the latest headlines from across the US SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy US Attorney General Merrick …

Cabin crew report depression and suicidal thoughts amid rise in ‘mask rage’ on flights
3 years, 1 month ago

Cabin crew report depression and suicidal thoughts amid rise in ‘mask rage’ on flights

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. It’s confusing, it’s frustrating, it’s sometimes terrifying – but also not something we can accept as a new normal.” The …

Violent airline passengers fined more than $200,000 by FAA
3 years, 1 month ago

Violent airline passengers fined more than $200,000 by FAA

CNN  

CNN — Federal authorities have slapped 10 violent airline passengers with nearly a quarter-million dollars in new fines for shouting, spitting, screaming, shoving and throwing punches onboard commercial flights. The Federal Aviation Administration fines total $225,287, the second biggest announcement of fines for unruly passengers since the agency enacted a no-tolerance policy earlier this year. The FAA fined a Southwest …

Huge uptick in pandemic 'air rage' hits flight attendants
3 years, 3 months ago

Huge uptick in pandemic 'air rage' hits flight attendants

Raw Story  

Flight attendants have been subject to unprecedented harassment over masks and more during the pandemic, and a U.S. House panel on Thursday heard the raw details of those “air rage" incidents. While there are no hard data, the leader of the flight attendants' union said the most aggression appears to occur in Southern states where there's been pushback against mask …

Dread at 30,000 feet: Inside the increasingly violent world of US flight attendants
3 years, 4 months ago

Dread at 30,000 feet: Inside the increasingly violent world of US flight attendants

CNN  

CNN — Working as a flight attendant previously afforded Mitra Amirzadeh the freedom to explore the world – taking her from her home in Florida to destinations including Kenya, France and Spain. Amirzadeh says flight attendants across US airlines are just “over it.” Allie Malis, a flight attendant for American Airlines, says air crew are “exhausted – physically and emotionally.” …

Flight Attendant Abuse Is Escalating. Here's How Passengers Can Help.
3 years, 4 months ago

Flight Attendant Abuse Is Escalating. Here's How Passengers Can Help.

Huff Post  

wsfurlan via Getty Images The pandemic has affected the air travel experience in big and small ways. “I myself was targeted on a layover and almost physically assaulted by three passengers from my flight, all because of mask enforcement issues,” Brenda Orelus, a flight attendant and founder of Krew Konnect, told HuffPost. “First and foremost, flight attendants are on the …

Unruly passengers risk flight safety, FAA warns
3 years, 4 months ago

Unruly passengers risk flight safety, FAA warns

CNN  

CNN — Federal authorities want passengers to know that thousands of violent outbursts on commercial flights are not only a problem for flight attendants, but they distract pilots from keeping the entire flight safe. In a Tuesday public service announcement video released first to CNN, the Federal Aviation Administration says, “You don’t want your pilots distracted. Unruly behavior doesn’t fly.” …

Airline passenger duct-taped to seat after groping and punching flight attendants
3 years, 5 months ago

Airline passenger duct-taped to seat after groping and punching flight attendants

The Independent  

The latest headlines from our reporters across the US sent straight to your inbox each weekday Your briefing on the latest headlines from across the US Please enter a valid email address Please enter a valid email address SIGN UP I would like to be emailed about offers, events and updates from The Independent. Please try again later {{ /verifyErrors …

Flight attendants train in self-defense amid spike in unruly passengers
3 years, 5 months ago

Flight attendants train in self-defense amid spike in unruly passengers

CNN  

Miami CNN — “Help!” yelled a flight attendant as she grabbed a knife-wielding man and wrestled to pin the knife against her hip. Flight attendants are taught a set of de-escalation techniques to handle difficult passengers – the ones who won’t stow a tray table or who insist an oversize suitcase fit in the bin last time. In one instance, …

As passengers return to air travel, bad behavior skyrockets
3 years, 6 months ago

As passengers return to air travel, bad behavior skyrockets

Associated Press  

Air travel can be difficult in the best of times, with cramped planes, screaming babies, flight delays and short tempers. Things have gotten so bad that the airlines and unions for flight attendants and pilots sent a letter to the U.S. Justice Department on Monday urging “that more be done to deter egregious behavior.” “The federal government should send a …

Airlines, unions demand crackdown on unruly passengers
3 years, 6 months ago

Airlines, unions demand crackdown on unruly passengers

Associated Press  

WASHINGTON — Airlines, flight attendants and pilots are calling for the U.S. Justice Department to prosecute unruly and violent passengers. In a letter to Attorney General Merrick Garland Monday, the trade group Airlines for America and unions for pilots and flight crew cited a “substantial increase in and growing escalation of passengers’ unruly and disruptive behavior onboard aircraft, particularly toward …

Unruly skies: Union chief highlights airline passenger misconduct
3 years, 7 months ago

Unruly skies: Union chief highlights airline passenger misconduct

Al Jazeera  

There have been 2,500 incidents involving unruly airline passengers this year, says the US Federal Aviation Administration, including 1,900 cases in which passengers refused to wear face masks. A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in an attack in the United States last weekend, according to a union president, who complained to the …

FAA steps up enforcement against unruly airline passengers
3 years, 11 months ago

FAA steps up enforcement against unruly airline passengers

Associated Press  

Federal safety officials said Wednesday they stepping up enforcement against unruly airline passengers after confrontations on flights to and from Washington, D.C., around the time of the riot at the U.S. Capitol by supporters of President Donald Trump. The Federal Aviation Administration said there has been “a disturbing increase in incidents where airline passengers have disrupted flights with threatening or …

Flight attendants reveal The One act of kindness that makes them super awkward. Are you guilty?
5 years, 2 months ago

Flight attendants reveal The One act of kindness that makes them super awkward. Are you guilty?

India Today  

From taking care of the passenger's safety to listening to every wish of difficult flyers with a smile on their face, a flight attendants job is a very tedious one. But even though the flight attendants are there to cater to your needs, sometimes it is good on part of a responsible traveller to not make their jobs more difficult. …

Airline customer-service agents report abusive customers
5 years, 3 months ago

Airline customer-service agents report abusive customers

Associated Press  

DALLAS — Airline customer-service agents say they often get verbal threats from passengers, and sometimes they turn into physical confrontations. The GAO said it interviewed employees of six airlines — Alaska, American, Delta, Southwest, Spirit and United — at five large airports where assaults had been reported. Of agents who reported an incident with a customer, more than half said …

Discover Related