Shoplifters are getting away with it more than ever - here is how
The IndependentThe thing is, do they really need my money?” asks Sophie*, who is not using her real name for obvious reasons. “With the reduction of service you get in a lot of shops, a lot of people go in and think, ‘Well this didn’t scan,’ or ‘It’s very difficult to scan these things through and I shop here all the time’; ‘It’s not my fault, I’m owed it.’” “At the moment, to be honest, they’re all busy seasons for us,” says Lauren Paver, commercial director at Triton Security, which works with some of the biggest businesses in the UK. They’re thinking, ‘Well, I spent enough money in here, and I’m only taking back £2.’ They’re justifying their attitude.” Sophie says her mum – a white, middle-class, well-spoken woman – would often hold products in her hand while paying, and when asked to pay for them would simply say “I think we’ve spent enough money in here” and walk off. “In Waitrose, for example, Mum would scan half of the products through the till saying: ‘One for me, one for you, one for me, one for you.’” Have they ever been caught? “Now it might be a ‘professional’ thief, or someone hungry – or just someone who walked into a store and fancied a lobster on Christmas Day.”