Call drop issue: Videocon welcomes SC judgement, assures that efforts to reduce call drops will continue
8 years, 10 months ago

Call drop issue: Videocon welcomes SC judgement, assures that efforts to reduce call drops will continue

Firstpost  

Mobile operator Videocon Telecom Wednesday welcomed Supreme Court’s decision to strike down the Trai regulation making it mandatory for telecom companies to compensate subscribers for call drops, but added that efforts of operators to resolve the problem will continue. “From operators’ point of view, it is a good judgement and operators will be very happy with it,” Videocon Telecom’s Director and CEO Arvind Bali said Chandigarh. “Inspite of the fact that this judgement has come, operators’ efforts to improve services to ensure that calls do not drop will continue because private operators want that customers should be provided with quality services,” Bali said, adding that telecom operators were willing to spend on improving infrastructure. The Supreme Court Wednesday struck down the Trai regulation making it mandatory for telecom companies to compensate subscribers for call drops, holding it as “arbitrary, unreasonable and non-transparent”.

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History of this topic

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos
2 years, 1 month ago

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos

The Hindu  

Amid rising instances of service quality issues and consumer complaints, Telecom Regulatory Authority of India has asked telecom operators to report call drop and outage data at the State-level also and take immediate steps to "demonstrate visible improvement" in quality of service and connectivity experience for consumers across the country. TRAI officials met telecom companies including Reliance Jio, Bharti Airtel …

All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks
6 years, 2 months ago

All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks

Firstpost  

Idea network also failed to meet call drop norm due to around network availability parameter in Assam and North East while BSNL also failed to meet the criteria in West Bengal. Idea breached call drop norms in Madhya Pradesh, UP West, while Vodafone network failed to meet criteria in UP East and UP West telecom circles. Call drops on Idea …

Mobile call drops: More infra needed; govt will ensure quality service, assures Telecom Secretary Aruna Sundararajan
6 years, 10 months ago

Mobile call drops: More infra needed; govt will ensure quality service, assures Telecom Secretary Aruna Sundararajan

Firstpost  

There have been multiple reports on call drops faced by the country’s nearly 1-billion mobile users and falling quality standards and the sector watchdog has also been seeking to improve the quality. Mumbai: Stressing the importance of providing quality mobile network services to the rapidly expanding subscriber base, Telecom Secretary Aruna Sundararajan on Thursday said the country needs much more …

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT
7 years, 2 months ago

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT

The Quint  

The DoT has taken up the issue around rolling out of telecom infrastructure in states, she said, adding that “the industry has to get its act together. They have to earmark more investments into infrastructure.” TRAI’s new and stringent call drop rules came into force from 1 October 2017 and the quarter-ended December 2017 will see the first instance of …

2G Spectrum Case: Videocon Telecom to file Rs 10,000 crore damage claim against govt
7 years, 3 months ago

2G Spectrum Case: Videocon Telecom to file Rs 10,000 crore damage claim against govt

India TV News  

Videocon Telecommunications is planning to file over Rs 10,000 crore compensation claim against the government after CBI court gave clean chit to all accused in 2G spectrum allocation case,a company source said. The Central Bureau of Investigation court on December 21, 2017 gave clean chit to all accused, including the then telecom minister A Raja, in 2G spectrum allocation case …

Call drops situation to improve in coming months: Telecom Minister
8 years, 8 months ago

Call drops situation to improve in coming months: Telecom Minister

Firstpost  

There will be positive results in the next 3-4 months in addressing the problem of call drops, telecom minister Manoj Sinha told the Lok Sabha today, while expressing commitment to get rid of the “black spot.” There will be positive results in the next 3-4 months in addressing the problem of call drops, telecom minister Manoj Sinha told the Lok …

Telecom Secretary to Meet CEOs of Service Providers for call drop issue
8 years, 9 months ago

Telecom Secretary to Meet CEOs of Service Providers for call drop issue

India TV News  

New Delhi: Telecom Secretary J S Deepak has called a meeting of CEOs of mobile service providers to discuss the call drop issues pertaining and much more. "The telecom secretary has called a meeting of CEOs of telecom companies on June 10 to discuss issues in the sector and call drops," a source told PTI. As per an official source, …

TRAI seeks more power
8 years, 10 months ago

TRAI seeks more power

The Hindu  

The Telecom Regulatory Authority of India has approached the government seeking powers to impose penalty in order to ensure quality of service from telecom operators. This follows the > Supreme Court quashing the TRAI’s regulation to impose penalty on operators for call drops, calling it ‘arbitrary’, the regulator on Wednesday. “As the Hon’ble Supreme Court in its judgement observed that …

TRAI regulation on call drops arbitrary, unreasonable: SC
8 years, 10 months ago

TRAI regulation on call drops arbitrary, unreasonable: SC

The Hindu  

The Supreme Court on Wednesday struck down a TRAI regulation that made it mandatory for telecom companies to compensate subscribers for call drops holding it as “arbitrary, unreasonable and non-transparent.” “We have held the impugned regulation to be ultra vires, arbitrary, unreasonable and non-transparent,” a Bench comprising Justices Kurian Joseph and R.F. The apex court passed the judgment on the …

Supreme Court verdict on call drop compensation likely today
8 years, 10 months ago

Supreme Court verdict on call drop compensation likely today

Firstpost  

The Supreme Court is likely to give today its judgment on plea by associations of telecom operators challenging sector regulator TRAI’s October 16, 2015 notification obligating service providers to compensate consumers for dropped calls, at Rs.one each for the first three calls daily. The verdict by a bench of Justice Kurian Joseph and Justice Rohinton Fali Nariman will be on …

Telcos cannot be penalised for call drops, rules SC; quashes TRAI notification [Read Judgment]
8 years, 10 months ago

Telcos cannot be penalised for call drops, rules SC; quashes TRAI notification [Read Judgment]

Live Law  

The Supreme Court today provided massive relief to the telecom service providers by quashing Telecom Consumers Protection Regulations, 2015, of the Telecom Regulatory Authority of India which made it mandatory for mobile network companies to compensate subscribers for call drops. Cellular Operators Association of India, a body of Unified Telecom Service Providers and 21 telecom operators, including Vodafone, Airtel and …

SC strikes down TRAI notification on compensation for call drops
8 years, 10 months ago

SC strikes down TRAI notification on compensation for call drops

Firstpost  

The Supreme Court on Wednesday struck down a TRAI notification obligating telecom service providers to compensate consumers for dropped calls. New Delhi: The Supreme Court on Wednesday struck down a Telecom Regulatory Authority of India notification obligating telecom service providers to compensate consumers for dropped calls. An apex court bench of Justice Kurian Joseph and Justice Rohinton Fali Nariman struck …

TRAI to abide by Supreme Court's call drop order
9 years ago

TRAI to abide by Supreme Court's call drop order

India TV News  

New Delhi: The Indian telecom regulator said on Friday it will comply with the apex court's order asking it to consider technical reasons of call drops and if the proposed penalty can be amended. "Whatever has been ordered by the Supreme Court shall be complied with,” Telecom Regulatory Authority of India chairman R.S. The Supreme Court on Thursday asked the …

TRAI to comply with SC order on call drops: Chairman
9 years ago

TRAI to comply with SC order on call drops: Chairman

The Hindu  

Telecom regulator TRAI today said it will comply with the Supreme Court order asking it to consider the technical aspects of calls drops and if regulations on penalty could be amended. “Whatever has been ordered by the Supreme Court shall be complied with,” TRAI Chairman R.S. Yesterday, the Supreme Court asked the > regulator to consider the papers dealing with …

Call Drops: Relief in sight for telcos, SC asks TRAI to reconsider regulation on penalties
9 years ago

Call Drops: Relief in sight for telcos, SC asks TRAI to reconsider regulation on penalties

India TV News  

New Delhi: The Supreme Court today asked the Telecom Regulatory Authority of India to mull over the papers dealing with technical aspects of call drops. The bench also comprising Justice R F Nariman said that prima facie it appeared that TRAI's technical papers, which cite reasons for call drops, were not taken into account while framing of the 2015 regulation. …

Call drop penalty a 'populist measure', Telecom operators tell SC
9 years ago

Call drop penalty a 'populist measure', Telecom operators tell SC

Firstpost  

The telecom service providers on Thursday told the Supreme Court that TRAI’s decision to saddle them with penalty for call drops was a “populist” measure. “You can’t have presumption in law to impose penalty on the presumption that every call drop is attributable to me”, Sibal said, pointing to host of factors contributing to call drops which were beyond the …

Call drops: Telecom firms push Trai to defer compliance deadline
9 years ago

Call drops: Telecom firms push Trai to defer compliance deadline

Firstpost  

Telecom service providers have requested the sector regulator not to enforce its order on call drops compensation from Monday, as the matter will be heard by the apex court on March 10. In a joint letter to the Telecom Regulatory Authority of India on Monday, the Cellular Operators’ Association of India and Association of Unified Telecom Service Providers of India …

Telecom firms request TRAI to postpone deadline on Call Drop
9 years ago

Telecom firms request TRAI to postpone deadline on Call Drop

India TV News  

New Delhi: Telecom service providers have requested the sector regulator not to enforce its order on call drops compensation from Monday, as the matter will be heard by the apex court on March 10. In a joint letter to the Telecom Regulatory Authority of India on Monday, the Cellular Operators' Association of India and Association of Unified Telecom Service Providers …

COAI to appeal to Supreme Court against call drop judgement
9 years ago

COAI to appeal to Supreme Court against call drop judgement

India TV News  

New Delhi: The Cellular Operators' Association of India on Thursday decided to file an special leave petition in the Supreme Court challenging the regulation issued by the telecom regulator on call drop penalty on October 16, 2015 and against the ruling of the Delhi High Court in the matter. The Delhi High Court on Feb 29 upheld the order of …

Why don't you correct your system to fix call drops, SC asks telecos
9 years ago

Why don't you correct your system to fix call drops, SC asks telecos

India TV News  

New Delhi: The Supreme Court has agreed to hear a plea by the Cellular Operators' Association of India and Association of Unified Telecom Service Provider of India challenging the TRAI's order making it mandatory for telcos to compensate subscribers for call drops from January 1, 2016. As Sibal said that service providers have crores of customers and under the regulations, …

Call drops: SC agrees to hear telcos’ plea against HC order
9 years ago

Call drops: SC agrees to hear telcos’ plea against HC order

The Hindu  

The Supreme Court on Thursday agreed to hear a plea of two cellular operator associations challenging >Delhi High Court order upholding Telecom Regulatory Authority of India’s decision making it mandatory for them to compensate subscribers for call drops from January 1, 2016. The bench also comprising Justice U U Lalit asked the associations “Why don’t you correct the system?” Senior …

TRAI will enforce the call drop regulation: Ravi Shankar Prasad
9 years, 1 month ago

TRAI will enforce the call drop regulation: Ravi Shankar Prasad

India TV News  

New Delhi: The regulator TRAI will enforce its order on call drops, which makes it mandatory for telcos to compensate customers for failed calls, as the Delhi High Court has upheld the decision, Telecom Minister Ravi Shankar Prasad said on Tuesday. I have not examined the judgement but the penalty incentive and disincentive regulations of Trai has been upheld by …

High Court upholds TRAI order on call drops
9 years, 1 month ago

High Court upholds TRAI order on call drops

The Hindu  

Telecom companies across the country will have to pay compensation to subscribers for the first three dropped calls every day on their mobile phones from January 1, with the Delhi High Court on Monday giving liberty to the Telecom Regulatory Authority of India to implement its decision in this regard from that date. A Division Bench comprising Chief Justice G. …

Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]
9 years, 1 month ago

Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]

Live Law  

A Division Bench of Delhi High Court on Monday upheld an order of the Telecom Regulatory Authority of India, mandating cellular operators to compensate subscribers for call drops from January 1, 2016.Dismissing a batch of petitions filed by Cellular Operators Association of India, and 21 telecom operators, the Bench, comprising Chief Justice G. Rohini and Justice Jayant Nath observed, “There. …

Delhi HC Upholds TRAI’s Ruling of Compensation for Call Drops
9 years, 1 month ago

Delhi HC Upholds TRAI’s Ruling of Compensation for Call Drops

The Quint  

The Delhi High Court, on Monday, upheld the Telecom Regulatory Authority of India’s order on call drops. The TRAI order makes it mandatory for cellular operators to compensate subscribers for call drops. A division bench of Chief Justice G Rohini and Justice Jayant Nath ordered that telecom operators would have to compensate subscribers for first three call drops. On 16 …

Call drops: Delhi HC upholds Trai order on compensation
9 years, 1 month ago

Call drops: Delhi HC upholds Trai order on compensation

Live Mint  

New Delhi: The Delhi high court on Monday upheld the telecom regulator’s decision to make it mandatory for service providers to compensate subscribers for call drops from 1 January 2016. A bench comprising chief justice G. Rohini and justice Jayant Nath dismissed a clutch of petitions filed by Cellular Operators Association of India and 21 telecom operators, including Bharti Airtel …

Telcos will compensate for call drops: HC upholds TRAI order
9 years, 1 month ago

Telcos will compensate for call drops: HC upholds TRAI order

Firstpost  

Delhi High Court on Monday upheld the order of the Telecom Regulatory Authority of India making it mandatory for cellular operators to compensate subscribers for call drops. A division bench of Chief Justice G. Rohini and Justice Jayant Nath ordered that telecom operators would have to compensate subscribers for first three call drops. The court dismissed the plea of telecom …

Delhi HC upholds TRAI orders; asks telecoms to compensate consumers for call drops
9 years, 1 month ago

Delhi HC upholds TRAI orders; asks telecoms to compensate consumers for call drops

Firstpost  

The Delhi High Court today upheld TRAI’s decision making it mandatory for cellular operators to compensate subscribers for call drops from January 1, 2016. New Delhi: The Delhi High Court today upheld TRAI’s decision making it mandatory for cellular operators to compensate subscribers for call drops from 1 January, 2016. The telecom operators had moved the high court seeking quashing …

HC upholds TRAI's call drop compensation order
9 years, 1 month ago

HC upholds TRAI's call drop compensation order

India TV News  

New Delhi: The Delhi High Court today has upheld telecom regulatory body TRAI's decision making it mandatory for telecom operators to compensate subscribers for call drops. It said that telecom operators would have to compensate subscribers for first three call drops. The court dismissed the plea of telecom operators for a stay on TRAI's compensation policy, announced on October 16, …

Delhi HC Dismisses Cellular Operators Plea, Upholds TRAI’s Penalty
9 years, 1 month ago

Delhi HC Dismisses Cellular Operators Plea, Upholds TRAI’s Penalty

The Quint  

The Delhi High Court has dismissed the Cellular Operators Association plea, challenging TRAI’s notification to compensate call drops to customers. TRAI solicited the court’s stance behind ordering telecom operators to compensate users for calls dropped. This has led to telecom operators protesting that users will have the power to claim compensation even without an operator’s fault, leading to unprecedented losses …

Trai on call drops: Consumers have right to be compensated
9 years, 2 months ago

Trai on call drops: Consumers have right to be compensated

Firstpost  

Consumers have the right to be compensated for call drops and this was different from the quality of service guidelines that cellular service providers have to follow under the licence conditions, Trai told the Delhi High Court. The telcos claimed that everyone was prejudiced against them, while referring to some of the pleas filed by consumer groups in support of …

Have you considered objections: High Court to TRAI on call drops
9 years, 2 months ago

Have you considered objections: High Court to TRAI on call drops

The Hindu  

The Delhi High Court on Thursday asked the Telecom Regulatory Authority of India if it had considered the objections raised by the cellular service providers to its new regulation asking them to pay compensation for call drops experienced on their networks. The October 16, 2015 regulation mandates cellular service operators to pay consumers Re.1 per call drop experienced on their …

Call Drops: TRAI Says no Coercive Steps Against Telcos Till 6 Jan
9 years, 3 months ago

Call Drops: TRAI Says no Coercive Steps Against Telcos Till 6 Jan

The Quint  

Telecom Regulatory Authority of India on Tuesday told the Delhi High Court that no coercive steps would be taken against telecom companies till the next date of hearing on 6 January for not complying with the call drop compensation norms. Additional Solicitor General P S Narasimha made the submission before a bench of Chief Justice G Rohini and Justice Jayant …

Delhi High Court seeks Centre, TRAI's response on call drops
9 years, 3 months ago

Delhi High Court seeks Centre, TRAI's response on call drops

India TV News  

New Delhi:The Delhi High Court on Monday sought a response from the centre and the Telecom Regulatory Authority of India on a plea by telecom operators for a stay on TRAI's compensation policy for call drops, under which a rupee will be credited to the mobile users' account for every call drop starting January 2016. A division bench of Chief …

Call drop problem: Trai asks telcos to add more towers to keep call drops in check
9 years, 4 months ago

Call drop problem: Trai asks telcos to add more towers to keep call drops in check

Firstpost  

Telecom sector regulator Trai today asked telecom operators to add more towers and reinforce 2G networks, among other measures, to check call drops. In a technical paper on call drops, the Telecom Regulatory Authority of India said: “There is an urgent need to increase the number of towers so as to cater to the demands of a growing subscriber base.” …

Call compensation rules stay, TRAI to hear out telcos
9 years, 5 months ago

Call compensation rules stay, TRAI to hear out telcos

India TV News  

New Delhi: Telecom regulator TRAI has asked mobile service providers to ready their systems to compensate consumers for call drops from January 1. The Telecom Regulatory Authority of India had already held a meeting with telecom operators on implementation of call drop compensation rules and steps taken by them to improve quality of service. According to the guidelines, telecom operators …

TRAI Asks Telcos to Compensate for Call Drops From January 1
9 years, 5 months ago

TRAI Asks Telcos to Compensate for Call Drops From January 1

The Quint  

Sectoral regulator TRAI today made it mandatory for telecom operators to compensate consumers by one rupee for call drops with effect from January 1, 2016. TRAI said a telecom operator should send a message through SMS or USSD to the calling customer within four hours of the occurrence of call drop and the details of amount credited in his account. …

TRAI asks telcos to compensate for call drops from Jan. 1
9 years, 5 months ago

TRAI asks telcos to compensate for call drops from Jan. 1

The Hindu  

Sectoral regulator Telecom Regulatory Authority of India on Friday made it mandatory for telecom operators to compensate consumers by one rupee for call drops with effect from January 1, 2016. The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India said in a statement today. TRAI said a telecom operator should send …

Call drops may end in three months, say cellular operators
9 years, 6 months ago

Call drops may end in three months, say cellular operators

The Hindu  

Admitting that fixing the problem of call drops is the responsibility of mobile service providers, Rajan Mathews, director-general of the Cellular Operators Association of India, promises a significant improvement in quality of service within three months. We are currently at a 12 per cent call drop rate; at a general level we will be able to bring it back to …

Telcos to blame for call drops: TRAI chief
9 years, 6 months ago

Telcos to blame for call drops: TRAI chief

The Hindu  

Dismissing arguments over the lack of mobile towers and spectrum leading to a spate of call drops in the past few months, Telecom Regulatory Authority of India Chairman R.S. Speaking to The Hindu, Mr. Sharma said telecom operators have “commitments towards customers and they cannot short-change them… There are no compelling reasons. It is an issue of transparency.” While maintaining …

Telcos must improve services: Ravi Shankar Prasad
9 years, 6 months ago

Telcos must improve services: Ravi Shankar Prasad

Business Standard  

Communications and information technology minister Ravi Shankar Prasad said on Wednesday that telecom operators should improve their services to check call drops. He warned that penalty might be imposed if they fail to do so.Speaking at The Economist India Summit, Prasad said: "We are not ruling out the option if the situation doesn't improve. So, whatever are the demands of …

TRAI Tells Telcos to Compensate Users for Call Drops
9 years, 6 months ago

TRAI Tells Telcos to Compensate Users for Call Drops

The Quint  

Plagued by the vexed problem of call drops, telecom regulator TRAI on Friday proposed that service providers should compensate mobile subscribers for call drops and poor quality of services. It appears that a consumer relief measure against call drops would be effective only if it reaches the affected consumers. —the TRAI paper The regulator proposed that any call which gets …

Optimise networks to curb call drops: Prasad to telcos
9 years, 7 months ago

Optimise networks to curb call drops: Prasad to telcos

The Hindu  

To curb the menace of call drops, Telecom Minister Ravi Shankar Prasad today asked mobile operators to optimise their networks, even as he promised full support on policy front including on installation of towers. Telecom operators have cited shutting down of mobile towers and radiation fears, as also lack of spectrum, as the major reasons for call drops. Regarding a …

Centre, telcos in blame game over call drops
9 years, 7 months ago

Centre, telcos in blame game over call drops

The Hindu  

If you are a mobile phone user, especially in metros such as Delhi or Mumbai, you may already know what a call drop is. The top telcos have expressed helplessness in dealing with the problems of call drops and poor network quality, warning that the situation may deteriorate further if the government does not support expansion of mobile tower infrastructure …

Call drops: Govt orders special audit of mobile networks
9 years, 8 months ago

Call drops: Govt orders special audit of mobile networks

The Hindu  

Expressing “serious concern” over the problem of frequent call drops, the government on Tuesday ordered a special audit of mobile networks and said regulator the Telecom Regulatory Authority of India has been asked to formulate a system of “incentives and disincentives” for their service quality. Coming down heavily on mobile operators, Telecom Minister Ravi Shankar Prasad said they have been …

You have enough spectrum, address call drop issues soon: Telecom minister Prasad to telcos
9 years, 9 months ago

You have enough spectrum, address call drop issues soon: Telecom minister Prasad to telcos

Firstpost  

Doing some plain speaking on call drops, Telecom Minister Ravi Shankar Prasad today asked mobile operators to walk the extra mile to reinforce their systems as they have enough spectrum to provide telephony services without interruption. Doing some plain speaking on call drops, Union Telecom Minister Ravi Shankar Prasad today asked mobile operators to walk the extra mile to reinforce …

You have enough spectrum, address call drops: Prasad to telcos
9 years, 9 months ago

You have enough spectrum, address call drops: Prasad to telcos

The Hindu  

Doing some plain speaking on call drops, Telecom Minister Ravi Shankar Prasad today asked mobile operators to walk the extra mile to reinforce their systems as they have enough spectrum to provide telephony services without interruption. call drop issue needs to be addressed by the operators, whether BSNL or private ones because consumers want no call drops. The minister also …

Telecom tariffs may go down as Trai cuts interconnection charges
10 years, 1 month ago

Telecom tariffs may go down as Trai cuts interconnection charges

Firstpost  

In a bid to boost fixed line phone connections in the country, telecom regulator Trai Monday removed charges that a landline service provider has to pay to the other service providers for transmitting its customers’ phone calls In a bid to boost fixed line phone connections in the country, telecom regulator Trai Monday removed charges that a landline service provider …

Videocon ties up with Huawei for 4G rollout
10 years, 9 months ago

Videocon ties up with Huawei for 4G rollout

India TV News  

New Delhi: Videocon Telecom has tied up with Chinese equipment firm Huawei Technologies for rolling out 4G network in six out of its 7 service areas. “Videocon Telecom is rolling out LTE-ready Packet Core network from Huawei in 6 telecom circles in India. This network will provide a larger data coverage and reduce the overall capex and opex leading to …

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