Furious Aussie Open fans demand refunds after shocking statement from tournament organisers
Daily MailAussie tennis fans have demanded refunds after being locked out of marquee matches at the Australian Open because the tournament's new virtual queue technology crashed. John Cain Arena and Margaret Court Arena uses a virtual queue system to manage unreserved seating at the Australian Open. Unreserved ticket holders were forced to line up for wristbands after the virtual queue system at the Australian Open crashed Fans had to line up for wristbands under a manual system to see matches on John Cain Arena Fans were required to obtain wristbands at designated times to access the arena, causing confusion and dissatisfaction among attendees. The failure of the virtual queue system compounded already lengthy waiting times Australian Open organisers are yet to make comment on the issues they have experienced with the virtual queuing system. Australian Open tournament officials and Tennis Australia CEO Craig Tiley have not spoken about the virtual queue system failures Compounding the situation, a severe storm caused play suspensions on outside courts, prompting more spectators to seek seats in covered arenas like John Cain Arena.
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