Telcos to blame for call drops: TRAI chief
9 years, 6 months ago

Telcos to blame for call drops: TRAI chief

The Hindu  

Dismissing arguments over the lack of mobile towers and spectrum leading to a spate of call drops in the past few months, Telecom Regulatory Authority of India Chairman R.S. Speaking to The Hindu, Mr. Sharma said telecom operators have “commitments towards customers and they cannot short-change them… There are no compelling reasons. It is an issue of transparency.” While maintaining that lack of towers and spectrum deficiency cannot be used as an “alibi” for poor quality of services, he said TRAI will come out with a ‘diagnostic paper’ next week enlisting its finding on the issue and pinning down the exact reasons for call drops, initially for Delhi and Mumbai circles. On arguments over spectrum deficiency, Mr. Sharma said, “The problem has increased in the past 5-6 months. Therefore, as a regulator we need to ensure that we are able to protect consumer interest,” Mr. Sharma said.

Sharma Trai Call Drops  problem  regulator  operators  blame  towers  spectrum  issue  mr  telcos  customers  drops  sharma  trai  public  chief

History of this topic

TRAI data: BSNL suffers shock, loses 3 lakh subscribers in November, Jio's dominance returns
2 months, 1 week ago

TRAI data: BSNL suffers shock, loses 3 lakh subscribers in November, Jio's dominance returns

India TV News  

The Telecom Regulatory Authority of India has recently published the mobile subscriber data for November 2024, providing valuable insights into the current state of the telecom sector in India. In November, Reliance Jio secured its position as India’s largest telecom provider, boasting over 461 million users and adding more than 1.21 million new subscribers this month. BSNL lost post tariff …

TRAI introduces SMS and Call-Only plans to benefit 150 million users
Trending News
3 months ago

TRAI introduces SMS and Call-Only plans to benefit 150 million users

India TV News  

The Telecom Regulatory Authority of India, commonly known as TRAI has introduced new regulations under the Telecom Consumers Protection Regulations, 2024. The new rule aims at making telecom services more consumer-friendly, the rules include key changes like call-and-SMS-only plans and longer validity for special vouchers. Call and SMS-only plans to benefit millions One of the most significant changes is the …

TRAI Reports Decline in Total Telephone Subscribers for October
3 months ago

TRAI Reports Decline in Total Telephone Subscribers for October

Deccan Chronicle  

New Delhi:Telecom watchdog Telecom Regulatory Authority of India on Monday said that India’s largest telecom operator Reliance Jio lost 37.6 lakh wireless subscribers in October, but spruced up its active mobile subscriber base by adding 38.47 lakh users. “Vodafone Idea lost 19.77 lakh wireless subscribers and its active subscriber base fell to nearly 7.23 lakh users,” Trai said. According to …

No more marketing calls! Government brings new rules in a big relief to telecom subscribers
6 months, 1 week ago

No more marketing calls! Government brings new rules in a big relief to telecom subscribers

India TV News  

The surge in spam calls has posed a significant challenge for telecom users in India. In the past, subscribers of major telecom operators such as Jio, Airtel, and Vi had to request to opt out of these marketing calls. Subscribers will now be automatically opted out, and those interested in receiving marketing calls will need to request to opt in …

Cellphone service is getting worse in the US - but carriers like AT&T, Verizon and T-Mobile say there's a good reason for dropped calls and texts
1 year, 3 months ago

Cellphone service is getting worse in the US - but carriers like AT&T, Verizon and T-Mobile say there's a good reason for dropped calls and texts

Daily Mail  

Cellphone users across the U.S. are experiencing frustrating reception levels as more calls, texts and data dropped in 2023 than in previous years. Speaking about the reason for reduced cellphone reception, Tran told CBS News: 'It is absolutely possible for a number of reasons,' adding that while it is a lesser issue, smoke from wildfires can absorb or reflect cell …

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos
2 years, 1 month ago

Improve telecom service quality immediately, report call drop data at state level too: TRAI to telcos

The Hindu  

Amid rising instances of service quality issues and consumer complaints, Telecom Regulatory Authority of India has asked telecom operators to report call drop and outage data at the State-level also and take immediate steps to "demonstrate visible improvement" in quality of service and connectivity experience for consumers across the country. TRAI officials met telecom companies including Reliance Jio, Bharti Airtel …

Crack whip on telcos for call drops, DoT tells Trai
2 years, 1 month ago

Crack whip on telcos for call drops, DoT tells Trai

Deccan Chronicle  

New Delhi: Amid an aggressive launch of 5G services in several cities across the country, the department of telecommunications on Wednesday raised concerns over poor quality of services as well as call drops, and asked telecom sector regulator Telecom Regulatory Authority of India to adhere the government’s stricter norms to check call drops and improve call quality. The regulator is …

Receiving Pesky Calls? Survey Shows Most Are About Financial Services & Why DND is Ineffective
2 years, 1 month ago

Receiving Pesky Calls? Survey Shows Most Are About Financial Services & Why DND is Ineffective

News 18  

Pesky phone calls and SMSes, rampant call drops, 5G service are some of the issues that the Telecom Regulatory Authority of India will take up during its meeting with mobile phone operators on February 17. In this context, LocalCircles had conducted a survey, which showed 45% of respondents received 3-5 annoying phone calls every day while 16% get such calls …

Telcos lose over 56 lakh mobile users subscribers in May: TRAI
4 years, 7 months ago

Telcos lose over 56 lakh mobile users subscribers in May: TRAI

India TV News  

The telecom industry lost around 56.11 lakh wireless subscribers in May amid the lockdown, the Telecom Regulatory Authority of India data reveals. Although there was an overall erosion of subscriber base, Reliance Jio continued to lead the subscription race and added over 36.57 lakh subscribers during the month under review taking its total tally to 39.27 crore users. Airtel lost …

Free voice calls no excuse for poor service quality, says Trai chief
5 years ago

Free voice calls no excuse for poor service quality, says Trai chief

India TV News  

Telcos are citing free voice calls to duck action on poor quality of service, but that will not pass regulatory muster, Trai Chairman R S Sharma said on Sunday, assuring users that the issue of call drops remains on its agenda. The Telecom Regulatory Authority of India head said the watchdog's earlier provision for a penalty on telcom firms for …

COAI urges Trai to create consumer awareness on new framework for pesky calls
5 years, 7 months ago

COAI urges Trai to create consumer awareness on new framework for pesky calls

Live Mint  

Industry body COAI has urged the telecom regulator to come out with focused campaigns to create consumer awareness around the new framework for flagging pesky telemarketing calls, with telcos slated to soon start submission of monthly reports on user complaints. The Telecom Regulatory Authority of India had, earlier this month, asked telecom firms to submit status report over complaints regarding …

All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks
6 years, 2 months ago

All major telcos fail to meet service quality norms in June-September 2018; call drops higher on Idea, Vodafone networks

Firstpost  

Idea network also failed to meet call drop norm due to around network availability parameter in Assam and North East while BSNL also failed to meet the criteria in West Bengal. Idea breached call drop norms in Madhya Pradesh, UP West, while Vodafone network failed to meet criteria in UP East and UP West telecom circles. Call drops on Idea …

A year after Trai’s IUC cut, mobile connections get pricier for the poor
6 years, 4 months ago

A year after Trai’s IUC cut, mobile connections get pricier for the poor

Live Mint  

Bharti Airtel Ltd has decided to wean away subscribers who barely add anything to its kitty, according to a Mint report. Before the cut, even subscribers who barely paid telcos for their connections generated reasonable Arpu, just by the strength of IUCs received from other networks for their incoming calls. Assuming the extreme case of subscribers who only received incoming …

Mobile call drops: More infra needed; govt will ensure quality service, assures Telecom Secretary Aruna Sundararajan
6 years, 10 months ago

Mobile call drops: More infra needed; govt will ensure quality service, assures Telecom Secretary Aruna Sundararajan

Firstpost  

There have been multiple reports on call drops faced by the country’s nearly 1-billion mobile users and falling quality standards and the sector watchdog has also been seeking to improve the quality. Mumbai: Stressing the importance of providing quality mobile network services to the rapidly expanding subscriber base, Telecom Secretary Aruna Sundararajan on Thursday said the country needs much more …

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT
7 years, 2 months ago

Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT

The Quint  

The DoT has taken up the issue around rolling out of telecom infrastructure in states, she said, adding that “the industry has to get its act together. They have to earmark more investments into infrastructure.” TRAI’s new and stringent call drop rules came into force from 1 October 2017 and the quarter-ended December 2017 will see the first instance of …

Trai states that there is no connection between mobile call connection rates and financial stress on telecom operators
7 years, 6 months ago

Trai states that there is no connection between mobile call connection rates and financial stress on telecom operators

Firstpost  

Trai today rejected the argument that reduction in mobile call connection rates has any linkage with financial stress in the telecom sector. Regulator Trai today rejected argument that reduction in mobile call connection rates has any linkage with financial stress in the telecom sector, saying the charges are not meant for making profit. Kapania had said recent market developments have …

Call drop rate comes down by 8 pc in one year: Govt
7 years, 6 months ago

Call drop rate comes down by 8 pc in one year: Govt

India TV News  

The call drop rate has reduced by 8 per cent in the last one year, Communications Minister Manoj Sinha said here on Friday, adding that the government aimed to bring it down further by the year-end. The Indian telecom watchdog on Aug 18 announced stricter rules regarding call drops and said telecom operators who didn't meet the norms could be …

Telcos to be fined Rs 5 lakh over call drops starting October 1, says TRAI
7 years, 7 months ago

Telcos to be fined Rs 5 lakh over call drops starting October 1, says TRAI

India TV News  

The Indian telecom watchdog on Friday announced stricter rules over call drops and said telecom operators who don't meet the norms can be fined at least Rs 5 lakh. "Graded financial disincentives in case service providers fail to meet the DCR benchmarks have been introduced, in which amount payable may depend upon the extent of deviation from the benchmarks," the …

Call drops situation to improve in coming months: Telecom Minister
8 years, 8 months ago

Call drops situation to improve in coming months: Telecom Minister

Firstpost  

There will be positive results in the next 3-4 months in addressing the problem of call drops, telecom minister Manoj Sinha told the Lok Sabha today, while expressing commitment to get rid of the “black spot.” There will be positive results in the next 3-4 months in addressing the problem of call drops, telecom minister Manoj Sinha told the Lok …

Call Drop: Telcos commit Rs 20K crore for towers, seek new spectrum
8 years, 8 months ago

Call Drop: Telcos commit Rs 20K crore for towers, seek new spectrum

The Hindu  

Grappling with mobile call drop menace, telecom operators on Monday committed to install 1 lakh towers within a year, entailing investments of about Rs 20,000 crore, and sought more spectrum from the government. “Telecom operators have installed 48,000 towers in last 45 days, out of 60,000 towers they promised to install in 100 days,” Telecom Minister Manoj Sinha told reporters …

Call drops: Dealing with the menace or just shifting goal posts?
8 years, 9 months ago

Call drops: Dealing with the menace or just shifting goal posts?

India TV News  

New Delhi: It is nothing short of an irony that the world’s second largest mobile user market that boasts of being the world’s fastest growing economy is plagued by poor infrastructure and overloaded networks to an extent that many callers are cut off even before they can finish a sentence. So, on one hand we have Union Minister Ravi Shankar …

Telecom Secretary to Meet CEOs of Service Providers for call drop issue
8 years, 9 months ago

Telecom Secretary to Meet CEOs of Service Providers for call drop issue

India TV News  

New Delhi: Telecom Secretary J S Deepak has called a meeting of CEOs of mobile service providers to discuss the call drop issues pertaining and much more. "The telecom secretary has called a meeting of CEOs of telecom companies on June 10 to discuss issues in the sector and call drops," a source told PTI. As per an official source, …

TRAI seeks more power
8 years, 9 months ago

TRAI seeks more power

The Hindu  

The Telecom Regulatory Authority of India has approached the government seeking powers to impose penalty in order to ensure quality of service from telecom operators. This follows the > Supreme Court quashing the TRAI’s regulation to impose penalty on operators for call drops, calling it ‘arbitrary’, the regulator on Wednesday. “As the Hon’ble Supreme Court in its judgement observed that …

Call drop issue: Videocon welcomes SC judgement, assures that efforts to reduce call drops will continue
8 years, 10 months ago

Call drop issue: Videocon welcomes SC judgement, assures that efforts to reduce call drops will continue

Firstpost  

Mobile operator Videocon Telecom Wednesday welcomed Supreme Court’s decision to strike down the Trai regulation making it mandatory for telecom companies to compensate subscribers for call drops, but added that efforts of operators to resolve the problem will continue. “From operators’ point of view, it is a good judgement and operators will be very happy with it,” Videocon Telecom’s Director …

Telcos ‘need to do more’ to improve call quality: Telecom Minister Ravi Shankar Prasad
8 years, 10 months ago

Telcos ‘need to do more’ to improve call quality: Telecom Minister Ravi Shankar Prasad

India TV News  

New Delhi: With the Supreme Court annulling the call drop compensation regulation, Telecom Minister Ravi Shankar Prasad has said that the telecom operators ‘need to do more’ to improve quality. He also said that the ultimate call on the future direction needs to be taken by TRAI as tariffs and quality of services fall under its domain. The minister also …

TRAI regulation on call drops arbitrary, unreasonable: SC
8 years, 10 months ago

TRAI regulation on call drops arbitrary, unreasonable: SC

The Hindu  

The Supreme Court on Wednesday struck down a TRAI regulation that made it mandatory for telecom companies to compensate subscribers for call drops holding it as “arbitrary, unreasonable and non-transparent.” “We have held the impugned regulation to be ultra vires, arbitrary, unreasonable and non-transparent,” a Bench comprising Justices Kurian Joseph and R.F. The apex court passed the judgment on the …

Supreme Court verdict on call drop compensation likely today
8 years, 10 months ago

Supreme Court verdict on call drop compensation likely today

Firstpost  

The Supreme Court is likely to give today its judgment on plea by associations of telecom operators challenging sector regulator TRAI’s October 16, 2015 notification obligating service providers to compensate consumers for dropped calls, at Rs.one each for the first three calls daily. The verdict by a bench of Justice Kurian Joseph and Justice Rohinton Fali Nariman will be on …

'Call Drops as Telcos not investing despite earning Rs 250 Cr a day': TRAI
8 years, 11 months ago

'Call Drops as Telcos not investing despite earning Rs 250 Cr a day': TRAI

Live Law  

The Telecom Regulatory Authority of India today defended before the Supreme Court the decision to charge telecom companies for call drops alleging that a cartel of 4-5 telecom firms having a billion subscribers are making Rs 250 crore a day but not making investments on their network to improve services to check the menace.“There is a cartel of four-five telecom …

TRAI to abide by Supreme Court's call drop order
9 years ago

TRAI to abide by Supreme Court's call drop order

India TV News  

New Delhi: The Indian telecom regulator said on Friday it will comply with the apex court's order asking it to consider technical reasons of call drops and if the proposed penalty can be amended. "Whatever has been ordered by the Supreme Court shall be complied with,” Telecom Regulatory Authority of India chairman R.S. The Supreme Court on Thursday asked the …

Call Drops: Relief in sight for telcos, SC asks TRAI to reconsider regulation on penalties
9 years ago

Call Drops: Relief in sight for telcos, SC asks TRAI to reconsider regulation on penalties

India TV News  

New Delhi: The Supreme Court today asked the Telecom Regulatory Authority of India to mull over the papers dealing with technical aspects of call drops. The bench also comprising Justice R F Nariman said that prima facie it appeared that TRAI's technical papers, which cite reasons for call drops, were not taken into account while framing of the 2015 regulation. …

Call Drops debate: Why blaming a subscriber's cheap smartphone makes little sense
9 years ago

Call Drops debate: Why blaming a subscriber's cheap smartphone makes little sense

Firstpost  

While the COAI gave all of us another call drop shocker to ponder over, they missed out on one big point. He claimed that 36 percent of call drops take place due to inferior or grey market smartphones that cannot hook on to a network properly. As per a survey conducted by COAI, 67 percent of call drops took place …

Telcos blame cheap phones for call drops
9 years ago

Telcos blame cheap phones for call drops

The Hindu  

Telcos held the common man's inclination to buy mobile phones for a bargain price in the grey market largely responsible for call drops. Mr. Sibal, who was the Telecom Minister in UPA-II Government, said a TRAI study itself showed that 36 percent call drops were “consumer-related.” “Mobiles are purchased from grey market. Mr. Sibal said the regulations, which gives a …

Call drops: Telecom firms push Trai to defer compliance deadline
9 years ago

Call drops: Telecom firms push Trai to defer compliance deadline

Firstpost  

Telecom service providers have requested the sector regulator not to enforce its order on call drops compensation from Monday, as the matter will be heard by the apex court on March 10. In a joint letter to the Telecom Regulatory Authority of India on Monday, the Cellular Operators’ Association of India and Association of Unified Telecom Service Providers of India …

Why don't you correct your system to fix call drops, SC asks telecos
9 years ago

Why don't you correct your system to fix call drops, SC asks telecos

India TV News  

New Delhi: The Supreme Court has agreed to hear a plea by the Cellular Operators' Association of India and Association of Unified Telecom Service Provider of India challenging the TRAI's order making it mandatory for telcos to compensate subscribers for call drops from January 1, 2016. As Sibal said that service providers have crores of customers and under the regulations, …

Call drops: SC agrees to hear telcos’ plea against HC order
9 years ago

Call drops: SC agrees to hear telcos’ plea against HC order

The Hindu  

The Supreme Court on Thursday agreed to hear a plea of two cellular operator associations challenging >Delhi High Court order upholding Telecom Regulatory Authority of India’s decision making it mandatory for them to compensate subscribers for call drops from January 1, 2016. The bench also comprising Justice U U Lalit asked the associations “Why don’t you correct the system?” Senior …

TRAI will enforce the call drop regulation: Ravi Shankar Prasad
9 years ago

TRAI will enforce the call drop regulation: Ravi Shankar Prasad

India TV News  

New Delhi: The regulator TRAI will enforce its order on call drops, which makes it mandatory for telcos to compensate customers for failed calls, as the Delhi High Court has upheld the decision, Telecom Minister Ravi Shankar Prasad said on Tuesday. I have not examined the judgement but the penalty incentive and disincentive regulations of Trai has been upheld by …

Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]
9 years ago

Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]

Live Law  

A Division Bench of Delhi High Court on Monday upheld an order of the Telecom Regulatory Authority of India, mandating cellular operators to compensate subscribers for call drops from January 1, 2016.Dismissing a batch of petitions filed by Cellular Operators Association of India, and 21 telecom operators, the Bench, comprising Chief Justice G. Rohini and Justice Jayant Nath observed, “There. …

Delhi HC Upholds TRAI’s Ruling of Compensation for Call Drops
9 years, 1 month ago

Delhi HC Upholds TRAI’s Ruling of Compensation for Call Drops

The Quint  

The Delhi High Court, on Monday, upheld the Telecom Regulatory Authority of India’s order on call drops. The TRAI order makes it mandatory for cellular operators to compensate subscribers for call drops. A division bench of Chief Justice G Rohini and Justice Jayant Nath ordered that telecom operators would have to compensate subscribers for first three call drops. On 16 …

Call drops: Delhi HC upholds Trai order on compensation
9 years, 1 month ago

Call drops: Delhi HC upholds Trai order on compensation

Live Mint  

New Delhi: The Delhi high court on Monday upheld the telecom regulator’s decision to make it mandatory for service providers to compensate subscribers for call drops from 1 January 2016. A bench comprising chief justice G. Rohini and justice Jayant Nath dismissed a clutch of petitions filed by Cellular Operators Association of India and 21 telecom operators, including Bharti Airtel …

Telcos will compensate for call drops: HC upholds TRAI order
9 years, 1 month ago

Telcos will compensate for call drops: HC upholds TRAI order

Firstpost  

Delhi High Court on Monday upheld the order of the Telecom Regulatory Authority of India making it mandatory for cellular operators to compensate subscribers for call drops. A division bench of Chief Justice G. Rohini and Justice Jayant Nath ordered that telecom operators would have to compensate subscribers for first three call drops. The court dismissed the plea of telecom …

HC upholds TRAI's call drop compensation order
9 years, 1 month ago

HC upholds TRAI's call drop compensation order

India TV News  

New Delhi: The Delhi High Court today has upheld telecom regulatory body TRAI's decision making it mandatory for telecom operators to compensate subscribers for call drops. It said that telecom operators would have to compensate subscribers for first three call drops. The court dismissed the plea of telecom operators for a stay on TRAI's compensation policy, announced on October 16, …

Trai on call drops: Consumers have right to be compensated
9 years, 2 months ago

Trai on call drops: Consumers have right to be compensated

Firstpost  

Consumers have the right to be compensated for call drops and this was different from the quality of service guidelines that cellular service providers have to follow under the licence conditions, Trai told the Delhi High Court. The telcos claimed that everyone was prejudiced against them, while referring to some of the pleas filed by consumer groups in support of …

Have you considered objections: High Court to TRAI on call drops
9 years, 2 months ago

Have you considered objections: High Court to TRAI on call drops

The Hindu  

The Delhi High Court on Thursday asked the Telecom Regulatory Authority of India if it had considered the objections raised by the cellular service providers to its new regulation asking them to pay compensation for call drops experienced on their networks. The October 16, 2015 regulation mandates cellular service operators to pay consumers Re.1 per call drop experienced on their …

TRAI blames lack of investment in infrastructure for call drops
9 years, 2 months ago

TRAI blames lack of investment in infrastructure for call drops

The Hindu  

The Telecom Regulatory Authority of India on Wednesday held the lack of investment by mobile service providers in the network infrastructure, including mobile towers, responsible for the problem of call drops. In an affidavit filed in the Delhi High Court in response to a writ petition challenging a new rule imposing a fine for each call drop on mobile operators, …

Call Drops: TRAI Says no Coercive Steps Against Telcos Till 6 Jan
9 years, 3 months ago

Call Drops: TRAI Says no Coercive Steps Against Telcos Till 6 Jan

The Quint  

Telecom Regulatory Authority of India on Tuesday told the Delhi High Court that no coercive steps would be taken against telecom companies till the next date of hearing on 6 January for not complying with the call drop compensation norms. Additional Solicitor General P S Narasimha made the submission before a bench of Chief Justice G Rohini and Justice Jayant …

Call drop problem: Trai asks telcos to add more towers to keep call drops in check
9 years, 4 months ago

Call drop problem: Trai asks telcos to add more towers to keep call drops in check

Firstpost  

Telecom sector regulator Trai today asked telecom operators to add more towers and reinforce 2G networks, among other measures, to check call drops. In a technical paper on call drops, the Telecom Regulatory Authority of India said: “There is an urgent need to increase the number of towers so as to cater to the demands of a growing subscriber base.” …

Call drops: Trai asks telcos to add more mobile towers
9 years, 4 months ago

Call drops: Trai asks telcos to add more mobile towers

India TV News  

New Delhi: The Telecom Regulatory Authority of India has asked telecom operators to add more towers and reinforce 2G networks, among other measures, to check call drops. In a technical paper on call drops, Trai said: "There is an urgent need to increase the number of towers so as to cater to the demands of a growing subscriber base." "Some …

Call drop compensation unlikely by January: UBS Securities
9 years, 4 months ago

Call drop compensation unlikely by January: UBS Securities

Firstpost  

Telecom regulator Telecom Regulatory Authority of India’s order making it mandatory to compensate customers for up to three call drops in a day is not likely to be implemented in the near term, brokerage firm UBS Securities has said. Telecom Regulatory Authority of India last month mandated that telecom companies from January 1 should compensate users at the rate of …

No going back on call drop penalty: Prasad
9 years, 4 months ago

No going back on call drop penalty: Prasad

The Hindu  

Despite mounting pressure from telcos including threat of legal action, telecom minister Ravi Shankar Prasad on Thursday said the penalty for call drops announced by the regulator TRAI will be implemented as per schedule. But for the government what is more important is customer interest.there is therefore no question of going back on the proposal to penalise telecom companies for …

Call compensation rules stay, TRAI to hear out telcos
9 years, 4 months ago

Call compensation rules stay, TRAI to hear out telcos

India TV News  

New Delhi: Telecom regulator TRAI has asked mobile service providers to ready their systems to compensate consumers for call drops from January 1. The Telecom Regulatory Authority of India had already held a meeting with telecom operators on implementation of call drop compensation rules and steps taken by them to improve quality of service. According to the guidelines, telecom operators …

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