'Unfair Trade Practice": Odisha State Consumer Dispute Redressal Commission Directs To Pay Rs. 40,000/-For Cancelling Confirmed Order
3 years, 10 months ago

'Unfair Trade Practice": Odisha State Consumer Dispute Redressal Commission Directs To Pay Rs. 40,000/-For Cancelling Confirmed Order

Live Law  

The Odisha State Consumer Dispute Redressal Commission found Amazon India guilty of 'unfair trade practice' for retracting an offer for sale of laptop at Rs. "Before floating an offer, the OP should have considered whether he was able to decide to issue the Background The case dates back to the year 2014, when Supriyo Ranjan Mahapatra, a law student, came across an offer on Amazon India website for a laptop of a certain company for Rs 190 as against the product's original price of Rs 23,499. Some hours later, he received a phone call from Amazon's customer care department saying his order stands cancelled due to 'pricing issues'. He then moved the District Consumer Forum, which held the company guilty of deficiency in service and allowed the complaint in part by directing it to pay compensation of Rs.

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History of this topic

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
5 months, 2 weeks ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount
5 months, 4 weeks ago

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount

Live Law  

The District Consumer Disputes Redressal Commission, Thane bench of Dr. Richa Bansod, B.B. Rasal and H.M. Badgujar held Amazon, its delivery executive, the seller, and FedEx Trade Networks Transport & Brokerage liable for deficiency in services for failure to deliver the product or refund the money to the Complainant. Subsequently, the Complainant filed a consumer complaint in the District Consumer …

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
6 months ago

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Jodhpur bench of Shyam Sundar and Balveer Khukhudia held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Observations by the District Commission: The District Commission noted that the Complainant was informed by Amazon about the receipt of the returned mobile phone and …

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
8 months ago

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore bench comprising Vijaykumar M. Pawale, V. Anuradha and Renukadevi Deshpande held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. Feeling aggrieved, they filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore against Amazon. Observations by the District Commission: The District …

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount
8 months, 3 weeks ago

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount

Hindustan Times  

Terming the practice of first luring and then cancelling order as unfair trade practice, the District Consumer Disputes Redressal Commission has slapped a fine of ₹50,000 on e-commerce giant Amazon and a retailer. The remaining ₹ 25,000 has to be deposited in the consumer legal aid account head being maintained by the secretary, State Consumer Disputes Redressal Commission, Chandigarh. The …

Telangana: Amazon ordered to pay Rs 42,969 to customer for failing to deliver sofa
8 months, 3 weeks ago

Telangana: Amazon ordered to pay Rs 42,969 to customer for failing to deliver sofa

New Indian Express  

HYDERABAD : The District Consumer Disputes Redressal Commission, Khammam, on Thursday imposed a collective fine of Rs 42,969 on Amazon and a third-party seller for not delivering a sofa ordered by a customer. The commission also observed that, despite Amazon’s claim that the product was sold by a third party, it could not escape its liability because the entire correspondence …

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here's what happened
8 months, 3 weeks ago

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here's what happened

Hindustan Times  

A consumer court in Delhi imposed penalty of ₹45,000 on Amazon and a retailer for taking almost 18 months to issue a refund for a faulty laptop, it was reported reported Times of India. Delhi East District Consumer Disputes Redressal Commission said that the fine was imposed because it is Amazon's responsibility to ensure sale of authentic, defect-free products and …

Annual Digest of Consumer Cases 2023: Part-III
11 months, 1 week ago

Annual Digest of Consumer Cases 2023: Part-III

Live Law  

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA Handover Possession Of Flats Or Refund 22.6 Lakhs With Interest: Maharashtra State Commission Holds Someshwar Builders Liable For Deficiency In Service Case Title: Mr. Ravindra Bajirao Galande vs. Shri Someshwar Construction Companys and Developers The Maharashtra State Consumer Commission allowed the complaint filed against Shri Someshwar Builders and Developers and held it liable for …

Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices
11 months, 2 weeks ago

Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices

Live Law  

The District Consumer Disputes Redressal Commission-II, Jaipur bench comprising Shri Gyarsi Lal Meena and Smt. Hemlata Agrawal held Reliance Retail Limited and its dealer, Ranger Firms Limited liable for deficiency in service and unfair trade practice for charging Rs. Observations by the Commission: The District Commission noted that the Retailer and the Dealer unfairly charged excessive than the discounted price …

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product
11 months, 2 weeks ago

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Udaipur bench comprising Shri Prakash Chandra Pagaria and Shri Jai Dixit directed Amazon to refund the purchase price of the shoes returned by the Complainant. The District Commission held that Amazon did not make an effort to clarify its contention regarding the return of the wrong product by the Complainant and its failure to …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 1 month ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 3 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving …

Flipkart & Its Sellers Jointly Liable For Charging Over MRP: District Consumer Forum
2 years, 3 months ago

Flipkart & Its Sellers Jointly Liable For Charging Over MRP: District Consumer Forum

Live Law  

A District Consumer Disputes Redressal Commission in Telangana's Nalgonda has held that Flipkart cannot avoid liability for sale of products through its platform over the maximum retail price. It held both the e-commerce platform and the seller jointly and severally liable for such "unfair trade practice" and ordered compensation to be paid to the consumer. Since Flipkart does not directly …

Amazon Listed A Laptop For Rs 190 And Then Canceled This User’s Order; Now Has To Pay Compensation
3 years, 11 months ago

Amazon Listed A Laptop For Rs 190 And Then Canceled This User’s Order; Now Has To Pay Compensation

News 18  

We all look for steal deals on shopping websites, and it looked like this native from the Indian state of Orissa had found exactly that. Back in 2014, law student Supriyo Ranjan Mahapatra came across a new laptop listing on Amazon.in for just Rs 190. Now, the Odisha State Consumer Dispute Redressal Commission has directed Amazon.in to pay Rs 40,000 …

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