Microsoft pitches AI ‘agents’ that can perform tasks on their own at Ignite 2024
CHICAGO — Microsoft CEO Satya Nadella told customers at a conference in Chicago on Tuesday that the company is teaching a new set of artificial intelligence tools how to “act on our behalf across our work and life.” AI developers are increasingly pitching the next wave of generative AI chatbots as AI “agents” that can do more useful things on people’s behalf. Microsoft said last month that it’s preparing for a world where “every organization will have a constellation of agents — ranging from simple prompt-and-response to fully autonomous.” Microsoft elaborated in a blog post Tuesday that such autonomous agents “can operate around the clock to review and approve customer returns or go over shipping invoices to help businesses avoid costly supply-chain errors.” Microsoft’s annual Ignite conference caters to its big business customers. The pivot toward so-called “agentic AI” comes as some users are seeing limits to the large language models behind chatbots like OpenAI’s ChatGPT, Google’s Gemini and Microsoft’s own Copilot. He went on to claim that Microsoft’s flagship AI assistant, called Copilot, is “a flop” that is inaccurate and spills corporate data.
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