British Airways named worst long-haul airline in customer satisfaction survey
The IndependentSign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy British Airways has been named the worst long-haul airline, dropping to the bottom of the rankings for customers in a new airline satisfaction survey. British Airways, the UK’s flag carrier airline, scored 62 per cent with just two stars out of five across several categories, including value for money, seat comfort and cabin environment. They added: “This is also reflected in a recent independent study from Newsweek, which surveyed 17,000 people who voted us their Most Trusted Airline Brand.” Of the 19 long-haul airlines surveyed, Air Canada joined BA in last place with several two-star scores. falsely claim.” Wizz Air was just ahead of Ryanair in the short-haul table with a customer score of 51 per cent and two stars across all categories.
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