Optus admits 10 times more people affected by triple-0 failures than previously disclosed
1 year, 2 months ago

Optus admits 10 times more people affected by triple-0 failures than previously disclosed

ABC  

In short: Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage. Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage. At a Senate inquiry into the outage in November, then-CEO Kelly Bayer Rosmarin said: "We have done welfare checks on all of those 228 calls. However, Optus's latest statement also says a "welfare check was not undertaken" on the 2,468 new customers discovered.

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History of this topic

Telstra and Optus to switch off 3G network within days
5 months ago

Telstra and Optus to switch off 3G network within days

Daily Mail  

Australia's two biggest telco giants will switch off their 3G services within days- a move which will leave tens of thousands of Aussies in the lurch due to their phones effectively being rendered useless. About 59,000 phones across the country will be made useless after Telstra and Optus shut off their 3G networks on October 28 As part of the …

Optus outage led to spike of more than 900 complaints to the Telecommunications Industry Ombudsman
1 year, 1 month ago

Optus outage led to spike of more than 900 complaints to the Telecommunications Industry Ombudsman

ABC  

In short: The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, led to an increase of complaints to the Telecommunications Industry Ombudsman. The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, led to an …

Concerns about Optus mobile triple-0 calls emerged early in outage, FOI documents show
1 year, 2 months ago

Concerns about Optus mobile triple-0 calls emerged early in outage, FOI documents show

ABC  

Optus and the federal government spent hours during last year's unprecedented outage telling the public triple-0 calls from mobiles should work despite mounting evidence to the contrary, the ABC can reveal. Key points: Internal emails and briefing notes reveal there were concerns about mobile triple-0 calls from the morning However, Optus did not publicly admit there was a problem until …

Government probe into massive Optus outage to investigate triple-0 access and public messaging
1 year, 3 months ago

Government probe into massive Optus outage to investigate triple-0 access and public messaging

ABC  

The federal government's inquiry into this month's massive Optus outage will home in on concerns Australians were unable to access the triple-0 emergency service, and whether government messaging during the incident was up to scratch. Key points: A 14-hour Optus outage, where customers couldn't access the internet or make phone calls, led to its CEO resigning A government review will …

Two weeks since the Optus outage, documents show backroom scrambling and urgent meetings occurred as the emergency played out
1 year, 4 months ago

Two weeks since the Optus outage, documents show backroom scrambling and urgent meetings occurred as the emergency played out

ABC  

In the two weeks since Optus suffered a devastating nationwide outage of its mobile and internet services, the company has shifted the blame to other organisations, attempted to calm its irate customers, and seen its CEO resign. 7:02am: Optus notifies the ACMA about emergency call issues The Australian Communications and Media Authority, which regulates broadcasting, radio and telecommunications, and whose …

Optus facing pressure over failed triple-0 calls ahead of Senate inquiry into outage
1 year, 4 months ago

Optus facing pressure over failed triple-0 calls ahead of Senate inquiry into outage

ABC  

Early last Wednesday morning, Adrian Ashenden spent 15 minutes immobile on the floor "preoccupied with staying alive" while his wife frantically tried to call an ambulance. Key points: Optus landlines and some mobile phones could not dial triple-0 during the outage The regulator is investigating Optus's failure to connect some emergency calls A Senate inquiry is due to question Optus's …

Optus outage cuts mobile phone network, internet for millions in Australia
1 year, 4 months ago

Optus outage cuts mobile phone network, internet for millions in Australia

Al Jazeera  

More than 10 million Australians have been cut off from internet and phone services after a nationwide outage hit Optus, the country’s second-biggest network operator. The outage began just after 4am on Wednesday, crippling payment systems and online operations and disrupting train services during the morning rush hour in cities including Melbourne. “We are working really hard to get it …

What caused Optus's nationwide outage, and how long was it down for? Here's what we know
1 year, 4 months ago

What caused Optus's nationwide outage, and how long was it down for? Here's what we know

ABC  

Millions of customers of Australia's second-largest telecommunications company, Optus, were affected by an outage of mobile phone and internet services on Wednesday morning. On social media platform X, the Optus support team said it was "working urgently to restore services" and apologised to customers. At 12:55pm AEDT, as some Optus customers noticed their mobile reception returning, the company said some …

Optus outage prompts calls to force telcos to switch customers onto other networks when one fails
1 year, 4 months ago

Optus outage prompts calls to force telcos to switch customers onto other networks when one fails

ABC  

The major Optus outage has prompted calls for the federal government to compel telecommunications companies to allow customers to use other networks when one fails. Key points: Customers and telecommunications experts are questioning why Optus customers could not switch to another carrier during the outage The federal government is working on switching customers to other networks in the event of …

Optus blackout: What is a 'deep network' outage and what may have caused it?
1 year, 4 months ago

Optus blackout: What is a 'deep network' outage and what may have caused it?

ABC  

Optus customers woke up on Wednesday morning to find they were unable to get their social media fix, and they weren't happy. Around 12.30pm, Optus chief executive Kelly Bayer Rosmarin told radio 2GB the path to restoration had been found, nearly nine hours after the blackout began. With a number of smaller mobile network providers reselling the Optus network, including …

Government to investigate Telstra triple-0 outage after emergency calls go unanswered
6 years, 10 months ago

Government to investigate Telstra triple-0 outage after emergency calls go unanswered

ABC  

The Government has confirmed it will conduct an investigation into Telstra's triple-0 outage which saw emergency calls from around the country go unanswered. "The Department of Communications is conducting the investigation into the network outage which impacted the delivery of calls to triple zero on the 4th of May," the spokesman said in a statement. The telco later tweeted a …

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