Broken wings: Complaints about U.S. airlines soared again this year
1 year, 3 months ago

Broken wings: Complaints about U.S. airlines soared again this year

NPR  

Broken wings: Complaints about U.S. airlines soared again this year Enlarge this image toggle caption Mario Tama/Getty Images Mario Tama/Getty Images If you're unhappy about the state of air travel in the U.S., you're in good company. Complaints about U.S. airlines climbed sharply in the first half of the year, consumer advocates say, as passengers remain deeply dissatisfied despite some improvements in performance. "The complaint data is pretty jaw-dropping," said Teresa Murray, a consumer advocate with U.S. Public Interest Research Group, which published a new report based on data released by the Department of Transportation. Travelers filed more than 26,000 formal complaints about U.S. airlines in the first five months of 2023 — more than double the number filed during the same period last year, according to the report, and on pace to break the annual record set in 2022.

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History of this topic

An American Airlines jet crashed, but the company's stock didn't
1 month, 3 weeks ago

An American Airlines jet crashed, but the company's stock didn't

Salon  

You might think there's no bigger threat to an airline's bottom line than a fatal plane crash. But the day after American Airlines Flight 5342 collided with a U.S. Army helicopter in Washington, D.C., killing all 67 people onboard, shares of the company were trading just 2.5% lower. They point to the most recent major U.S. air disaster, in 2009, …

American Air Sees Surprise Loss in Break From Bullish Rivals
2 months, 1 week ago

American Air Sees Surprise Loss in Break From Bullish Rivals

Live Mint  

-- American Airlines Group Inc. forecast a surprise first-quarter loss, breaking from rival carriers cashing in on unusually strong winter demand and pricier domestic fares. The pessimistic forecast contrasts with more bullish outlooks from rivals United Airlines Holdings Inc. and Delta Air Lines Inc. pointing to strong demand for winter trips to Europe and higher domestic ticket prices. American’s extensive …

American Airlines grounds all US flights due to technical issue, disrupting passengers' Christmas eve travel plans
Trending News
3 months, 1 week ago

American Airlines grounds all US flights due to technical issue, disrupting passengers' Christmas eve travel plans

Hindustan Times  

American Airlines on Tuesday grounded all its flights in the U.S. due to an unspecified technical issue, according to the company and a regulatory notice, disrupting the travel plans of thousands of passengers set to fly out for Christmas Eve. American Airlines operates thousands of flights per day to more than 350 destinations in more than 60 countries. American operates …

Revealed: The three most complained-about US airlines
8 months, 3 weeks ago

Revealed: The three most complained-about US airlines

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came …

Air travel is getting worse. That’s what passengers are telling the US government
8 months, 3 weeks ago

Air travel is getting worse. That’s what passengers are telling the US government

Associated Press  

WASHINGTON — Air travel got more miserable last year, if the number of consumer complaints filed with the U.S. government is any measure. That’s the highest number of consumer complaints about airlines since 2020, when airlines were slow to give customers refunds after the coronavirus pandemic shut down air travel. The increase in complaints came even as airlines canceled far …

New report blames airlines for most flight cancellations
1 year, 11 months ago

New report blames airlines for most flight cancellations

NPR  

New report blames airlines for most flight cancellations Enlarge this image toggle caption Patrick Semansky/AP Patrick Semansky/AP Congressional investigators said in a report Friday that an increase in flight cancellations as travel recovered from the pandemic was due mostly to factors that airlines controlled, including cancellations for maintenance issues or lack of a crew. The GAO said it examined flight …

Airlines keep flight cuts, other curbs as industry woes drag on
2 years, 7 months ago

Airlines keep flight cuts, other curbs as industry woes drag on

Live Mint  

Airlines and airports around the world have been extending passenger caps and cuts to flight schedules through the fall and winter, attempting to steady operations after a wild summer of global travel disruptions that show signs of easing. U.S. airlines’ rate of cancellations fell from 2.7% of flights in June to 1.7% in July, though severe storms throughout August led …

Number of flights cancelled DOUBLES in a week amid warning chaos will last for years
2 years, 9 months ago

Number of flights cancelled DOUBLES in a week amid warning chaos will last for years

Daily Mail  

The number of cancelled flights doubled in a week to nearly 700 Monday morning amid a stark warning from industry experts that travel chaos will last for years. Airlines also reported nearly 600 delays It's a huge rise in cancellations from last Monday when airlines axed 380 flights Footage taken at the airport shows the taxi queue stretching the entire …

Travel mayhem drags on as 500 flights are canceled and 1K are delayed in the U.S.
2 years, 9 months ago

Travel mayhem drags on as 500 flights are canceled and 1K are delayed in the U.S.

Daily Mail  

Travel mayhem stretched to the eighth day with thousands of flights delayed and over 500 cancelations in the US, sparking Fourth of July chaos fears. Travel mayhem stretched to the eighth day with thousands of flights delayed and over 500 cancelations in the US, sparking Fourth of July chaos fears American Airlines was criticized by traveler Brayden McMahan, who said …

Why you’re going to hate traveling this summer
2 years, 9 months ago

Why you’re going to hate traveling this summer

CNN  

New York CNN Business — Canceled flights, surging airfares, a rental car shortage, record gas prices and rising hotel prices. “More than any time in our history, the various factors currently impacting our operation — weather and air traffic control, vendor staffing, increased Covid case rates contributing to higher-than-planned unscheduled absences in some work groups — are resulting in an …

US airlines say they’ve reached a turning point in recovery
2 years, 11 months ago

US airlines say they’ve reached a turning point in recovery

Associated Press  

DALLAS — U.S. airlines say they have hit a turning point: After a lousy first quarter, they expect to be profitable as Americans return to travel in the biggest numbers since the start of the pandemic. American said Thursday that although it lost $1.64 billion in the first quarter, sales hit a record in March, and the company expects to …

American Airlines loses $1.6 billion but sees better outlook
2 years, 11 months ago

American Airlines loses $1.6 billion but sees better outlook

Associated Press  

DALLAS — American Airlines lost $1.64 billion in the first quarter, a wider loss than a year ago, but said Thursday that it expects to turn profitable in the spring as travel demand strengthens. Air travel was subdued early in the year by the omicron variant that caused an increase in COVID-19 cases, but passengers returned in March, and American …

Airlines reduce cancellations, but US flight problems linger
2 years, 11 months ago

Airlines reduce cancellations, but US flight problems linger

Associated Press  

Air travel in the United States improved Monday after a rocky weekend that left thousands of flyers stranded by thunderstorms in Florida, technology problems at the busiest domestic airline and labor problems at another carrier. “It’s spring-break season, so unfortunately there is no worse place to have bad weather than Florida right now,” Henry Harteveldt, a travel-industry analyst for Atmosphere …

New Year’s Eve air travel is off to a bumpy start
3 years, 3 months ago

New Year’s Eve air travel is off to a bumpy start

Al Jazeera  

More than 1,300 flights were canceled in the United States on Friday and 1,001 were scrubbed for Saturday. New Year’s Eve air travel got off to a bumpy start Friday morning, with more than 1,300 flights canceled in the U.S. and 1,000 scrubbed for Saturday. JetBlue Airways Corp. had scratched 145 flights, or 14% of its schedule, by 12:17 p.m. …

American Airlines Cancels Over 1200 Flights Due to Staff Shortage and Bad Weather
3 years, 5 months ago

American Airlines Cancels Over 1200 Flights Due to Staff Shortage and Bad Weather

News 18  

American Airlines has had to cancel hundreds of flights this weekend due to staffing shortages triggered by weather-related disruptions, according to FlightAware data on Saturday. The website, which tracks delays and cancellations in the US skies, showed that American Airlines cancelled more than 800 flights on Friday and Saturday and expects more than 400 cancellations on Sunday. American Airlines CEO …

American Airlines cutting flights as summer season starts
3 years, 9 months ago

American Airlines cutting flights as summer season starts

Associated Press  

DALLAS — American Airlines will cut hundreds of flights over the next three weeks to avoid overloading its operation as demand for summer air travel rises faster than once expected. Jantz said the cuts are “building in additional resilience and certainty to our operation.” She said American is making the most cuts on routes where it has multiple flights to …

A pandemic first: More people are on US flights than a year ago
4 years ago

A pandemic first: More people are on US flights than a year ago

CNN  

New York CNN Business — The US airline industry hit a dubious milestone this week: For the first time since the pandemic began, air travel is up from a year ago. “We’ll have to see what the uptick really is,” said Nick Calio, CEO of Airlines for America, the US industry’s trade group, in an interview with CNN. Wednesday’s traffic …

US air travel rises to highest levels yet since pandemic hit
4 years ago

US air travel rises to highest levels yet since pandemic hit

Associated Press  

Across the United States, air travel is recovering more quickly from the depths of the pandemic, and it is showing up in longer airport security lines and busier traffic on airline websites. “Our last three weeks have been the best three weeks since the pandemic hit, and each week has been better than the one prior,” American Airlines CEO Doug …

Southwest Airlines reports first loss in 48 years
4 years, 2 months ago

Southwest Airlines reports first loss in 48 years

CNN  

New York CNN Business — The last time Southwest Airlines posted an annual loss was 1972, when it was a small upstart airline flying a handful of planes on Texas-only routes. The six largest US airlines lost $30.4 billion last year American Airlines, the world’s largest airline by some measures, also posted an even bigger record annual loss of $9.6 …

US airlines caution on winter challenges as covid-19 cases rise
4 years, 4 months ago

US airlines caution on winter challenges as covid-19 cases rise

Live Mint  

Delta Air Lines and Southwest Airlines on Thursday cautioned that the recent surge in COVID-19 cases may have a negative impact on travel over the winter holidays, a period the sector had hoped would see improved bookings. The U.S. Transportation Department said the country's airlines carried 65% fewer passengers in September versus the same month last year, the smallest decrease …

US airlines still piling up losses but say demand is rising
4 years, 5 months ago

US airlines still piling up losses but say demand is rising

Associated Press  

DALLAS — Airlines are piling up billions of dollars in additional losses as the pandemic chokes off air travel, but a recent uptick in passengers, however modest, has provided some hope. American Airlines on Thursday reported a loss of $2.4 billion and Southwest Airlines lost $1.16 billion in the third quarter, typically a very strong period of air travel that …

American and United airlines cut thousands of flights from November schedule
4 years, 5 months ago

American and United airlines cut thousands of flights from November schedule

Daily Mail  

The four major US airlines have been forced to cut tens of thousands of flights from their schedule next month as the coronavirus pandemic continues to cripple the industry. American Airlines on Tuesday confirmed it has removed 86,000 - or 46 per cent - of flights from its November schedule as it struggles to cope with low demand. United Airlines …

United Airlines posts $1.6 billion loss in virus-scarred 2Q
4 years, 8 months ago

United Airlines posts $1.6 billion loss in virus-scarred 2Q

Associated Press  

United Airlines said Tuesday that it lost $1.63 billion in the second quarter as revenue plunged 87%, and it will operate at barely over one-third of capacity through September as the coronavirus throttles air travel. CEO Scott Kirby said United cut its cash-burn rate below its closest rivals by shrinking its schedule to meet lower demand and cutting costs across …

Fauci, CDC chief raise concerns about full airline flights
4 years, 8 months ago

Fauci, CDC chief raise concerns about full airline flights

Associated Press  

The government’s top experts in infectious diseases on Tuesday criticized American Airlines’ decision to pack flights full while the coronavirus outbreak continues to grow across much of the United States. However, United Airlines never promised to leave seats empty, and American said last week that starting Wednesday it would drop its effort to keep half of all middle seats empty. …

Airlines aim for takeoff as lockdowns ease and demand rises
4 years, 9 months ago

Airlines aim for takeoff as lockdowns ease and demand rises

Associated Press  

The skies are clearing up a bit for airlines as states ease lockdown measures and travelers slowly return to airport check-in lines. As of Monday, investors had driven shares for the major airlines back to their early March levels, before the coronavirus forced the U.S. economy to a standstill. The airline industry has essentially been grounded for months after a …

U.S. airlines burn through $10 billion a month as traffic plummets
4 years, 10 months ago

U.S. airlines burn through $10 billion a month as traffic plummets

Hindustan Times  

U.S. airlines are collectively burning more than $10 billion in cash a month and averaging fewer than two dozen passengers per domestic flight because of the coronavirus pandemic, industry trade group Airlines for America said in prepared testimony seen by Reuters ahead of a U.S. Senate hearing on Wednesday. Even after grounding more than 3,000 aircraft, or nearly 50% of …

Dow climbs back to close higher after shares in top four US airlines drop
4 years, 10 months ago

Dow climbs back to close higher after shares in top four US airlines drop

Daily Mail  

US stocks closed higher on Monday as increases in large tech and internet companies and oil price gains outweighed concerns sparked by Warren Buffett's Berkshire Hathaway offloading its entire stake in the top four US airlines. Shares of Delta Air Lines Inc, American Airlines Group Inc, Southwest Airlines Co and United Airlines Holdings Inc fell between 5% and 8% and …

American Airlines posts first loss since bankruptcy
4 years, 11 months ago

American Airlines posts first loss since bankruptcy

CNN  

New York CNN Business — American Airlines posted a significantly worse-than-expected loss in the first quarter, its first loss since emerging from bankruptcy six years ago. Excluding special items, the loss still came to $1.1 billion, worse than the $808 million loss forecast by analysts surveyed by Refinitiv. American said it expects to lose $70 million a day in the …

American Airlines extends Max-caused cancellations to June 5
5 years, 11 months ago

American Airlines extends Max-caused cancellations to June 5

Associated Press  

WASHINGTON — American Airlines is extending by over a month its cancellations of about 90 daily flights as the troubled 737 Max plane remains grounded by regulators. Boeing and the U.S. Federal Aviation Administration said last week the company needs more time to finish changes in a flight-control system suspected of playing a role in the two crashes. American said …

Have An Airline Complaint? Don't Call The Airline — Tell The Dept. Of Transportation
7 years, 11 months ago

Have An Airline Complaint? Don't Call The Airline — Tell The Dept. Of Transportation

NPR  

Have An Airline Complaint? The rankings are based on performance numbers the airlines must report to the U.S. Department of Transportation, as well as complaints made by the public to the DOT about the airlines. "While aren't delaying too many flights, they're canceling a lot of them," says Brent Bowen, one of the report's authors and professor and dean of …

Airlines fall most on S&P amid fear Trump travel ban will spread
8 years, 2 months ago

Airlines fall most on S&P amid fear Trump travel ban will spread

Live Mint  

Dallas/Atlanta: US airlines tumbled the most among industry groups on the S&P 500 Index as concerns mounted that President Donald Trump’s ban on travel from seven predominantly Muslim nations will chill demand for flights. Investors are fearful that US restrictions will expand or be answered with retaliation by other nations, said Joe DeNardi, an analyst at Stifel Financial Corp. Airlines …

The best airlines of the year
8 years, 11 months ago

The best airlines of the year

The Independent  

The latest headlines from our reporters across the US sent straight to your inbox each weekday Your briefing on the latest headlines from across the US Your briefing on the latest headlines from across the US SIGN UP I would like to be emailed about offers, events and updates from The Independent. The top 13 airlines of the year Virgin …

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