Ticketmaster has secretly been cheating you with its own scalpers

Music fans’ ire toward Ticketmaster for expensive concert tickets may be somewhat justified, according to a fiery investigation by CBC News and the Toronto Star on Wednesday detailing a secret scalping scheme run by the ticket sales company itself. The two outlets sent journalists undercover as scalpers to a live entertainment convention this summer, where Ticketmaster reportedly pitched them on its underground professional resale program, through which it takes a cut of profits. A sales representative told one of the undercover journalists that there are brokers with “literally a couple of hundred accounts” on TradeDesk, and that it’s “not something that we look at or report.” Ticketmaster has sued groups in the past for using bots to grab up live events tickets from its site, which prompted counterclaims that Ticketmaster was itself supplying scalpers with bot software — which, per this week’s investigation, TradeDesk appears to be doing. “This is going to be a public relations nightmare,” popular Canadian radio program host Alan Cross told CBC upon seeing the findings, noting of previous “whispers of this in the ticket-selling community, but it’s never been outlined quite like this before.” Ticketmaster has not issued any public comment, but in a statement to CBC, said that “as the world’s leading ticketing platform, representing thousands of teams, artists and venues, we believe it is our job to offer a marketplace that provides a safe and fair place for fans to shop, buy and sell tickets in both the primary and secondary markets.”