Air India offers self-service check-in and self baggage drop facilities on Bengaluru-San Francisco
9 months ago

Air India offers self-service check-in and self baggage drop facilities on Bengaluru-San Francisco

The Hindu  

Air India is now offering self-service check-in and self baggage drop facilities for its passengers travelling to San Francisco from Kempegowda International Airport, Bengaluru. Air India said that it is the first and only airline to offer this automated facility for U.S.-bound passengers from India. Inaugurating the facility on Wednesday, Donald Hunter, head Global Airport Operations and Ground Handling, Air India, said, “We are focussed on elevating customer experience at every touchpoint. We have plans to extend this facility for our flights at more Indian and global airports.” The automated self check-in and baggage drop facilities will offer Air India passengers a seamless experience from printing boarding passes or baggage tags, and dropping their baggage at designated slots on their own, obviating the need to check in over the counters.

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History of this topic

Now, check-in, drop baggage at 2 Airport Line metros in Delhi
5 months ago

Now, check-in, drop baggage at 2 Airport Line metros in Delhi

Hindustan Times  

The Delhi Metro Rail Corporation on Wednesday announced it has started the “check-in and baggage drop” facility for international flights from the Delhi airport at New Delhi and Shivaji Stadium Metro stations on the Airport Express Line. The official said that passengers can complete their check-in between 12 hours and two hours before the flight departure for domestic flights and …

San Francisco- Bengaluru Air India flight lands without luggage; airline cites safety reasons
5 months, 4 weeks ago

San Francisco- Bengaluru Air India flight lands without luggage; airline cites safety reasons

New Indian Express  

BENGALURU: Passengers arriving groggily at Kempegowda International Airport around 3:20 am on Air India’s direct flight from San Francisco were met with a shock. At the AI counter, we found other passengers also inquiring about their luggage, and only then did we learn it hadn’t been loaded onto the flight.” There were arguments at the counter, with one woman refusing …

Why Air India, which dominates India-US routes, has become hell for passengers
6 months, 3 weeks ago

Why Air India, which dominates India-US routes, has become hell for passengers

Hindustan Times  

Air India is the largest carrier on the India-US routes and its largest presence is in San Francisco. From diverting in Russia last year to a 15-20 hour delay at frequent intervals, downgrading from premium economy to economy, the social media remains abuzz with complaints around flights to San Francisco. A look at flight tracking website FlightRadar24’s data shows that …

After Delhi, Hyderabad International Airport Now Introduces Self-Baggage Drop Facility
1 year, 5 months ago

After Delhi, Hyderabad International Airport Now Introduces Self-Baggage Drop Facility

News 18  

In an effort to save time for air travelers and expedite the baggage check-in process within 45 to 60 seconds, the GMR Hyderabad International Airport has introduced self-baggage drop facility. The move comes a day after Delhi airport operator DIAL said it has introduced Self Baggage Drop facility at Terminal 3. GHIAL CEO Pradeep Panicker said the technology, which integrates …

Passengers can now opt for Self Baggage Drop at Delhi Airport. Know what it is
1 year, 5 months ago

Passengers can now opt for Self Baggage Drop at Delhi Airport. Know what it is

Hindustan Times  

Delhi airport operator DIAL on Monday said that it has introduced Self-Baggage Drop facility at Terminal-3 of Indira Gandhi International Airport. The facility was introduced to streamline the baggage drop-off process, reducing the wait time for passengers by 15-20 minutes. Self-baggage drop facility at Delhi airport The process involves two steps: Passengers can generate their boarding passes and baggage tags …

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