Ofcom investigating Virgin Media over customers’ difficulty in leaving

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Ofcom has opened an investigation into Virgin Media following complaints from customers that the telecoms provider is making it difficult for them to cancel their contracts. We're taking action today, on behalf of Virgin Media's customers, to investigate whether the company is putting unnecessary barriers in the way of those who want to switch away Dame Melanie Dawes, Ofcom The investigation came as Ofcom chief executive Dame Melanie Dawes wrote to the bosses of the major providers to call for immediate action on cheaper social tariffs for those claiming Universal Credit, Pension Credit and some other benefits. “We’re taking action today, on behalf of Virgin Media’s customers, to investigate whether the company is putting unnecessary barriers in the way of those who want to switch away. That means no more excuses when it comes to offering and promoting social tariffs to eligible customers who could switch and save today.” A Virgin Media spokesperson said: “We are committed to providing our customers with excellent service, supporting them with any issues and giving clear options should they wish to leave.