Telcos Need to Sort Out Issues to Fix Call Drop Malaise: DoT
The DoT has taken up the issue around rolling out of telecom infrastructure in states, she said, adding that “the industry has to get its act together. They have to earmark more investments into infrastructure.” TRAI’s new and stringent call drop rules came into force from 1 October 2017 and the quarter-ended December 2017 will see the first instance of reporting under the new formula. The Telecom Regulatory Authority of India has already asked the operators to submit their network-related data for checking service quality under the new parameters. As per the new rules, the telecom operators may face a maximum penalty of Rs 10 lakh for call drops which will now be measured at mobile tower level instead of the telecom circle level. Incumbents have been juggling their fight between Reliance Jio and the Telecom Ministry, looking to mend the issues at hand, but their claims are also highlighted with the constant drop in prices of data, while voice calling has effectively become free.
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