Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 3 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving as an intermediary, must ensure the quality of goods sold on their platform. The District Commission noted that agents acting as intermediaries should guarantee product quality and could be held accountable for losses incurred by purchasers due to defects in products sold through their platform. The District Commission noted that agents of intermediaries had an obligation to uphold the standard of goods sold through their platforms and could be held liable for defects or losses incurred by purchasers.

Product Quality Platform Held Commission Complainant District Intermediaries Lenovo Flipkart  refund  sold  flipkart  orders  mental  held  pay  phone  platform  district  products  lenovo  commission  northeast  liable  intermediaries  quality  complainant  litigation

History of this topic

Delhi State Commission Holds LG Electronics And Croma Liable For Deficiency In Service Due To Unapproved TV Display Panel Replacement
1 week, 1 day ago

Delhi State Commission Holds LG Electronics And Croma Liable For Deficiency In Service Due To Unapproved TV Display Panel Replacement

Live Law  

The State Consumer Disputes Redressal Commission, Delhi presided by Justice Sangita Dhingra Sehgal and Ms. Pinki held LG Electronics Pvt Ltd. and Croma liable for deficiency in service as they replaced the TV display Panel without the consent of the complainant. Through an order dated 08.04.2021, the District Commission held the appellants liable for deficiency in service as the panel …

Delhi District Commission Imposes Punitive Damages Worth Rs. 15 Lakhs On Emami For Unfair Trade Practices And Misleading Advertisements
1 week, 5 days ago

Delhi District Commission Imposes Punitive Damages Worth Rs. 15 Lakhs On Emami For Unfair Trade Practices And Misleading Advertisements

Live Law  

The District Consumer Disputes Redressal Commission, Central Delhi bench of Shri Inder Jeet Singh and Ms Rashmi Bansal held Emami Ltd. liable for unfair trade practices and misleading Brief facts: The complainant purchased 'Fair and Handsome Cream' of Emami worth Rs. Feeling aggrieved, the complainant filed a complaint in the District Commission for punitive damages of Rs.19,90,000/- and litigation cost …

Emami ordered to pay ₹15 lakh in damages in 2013 case over fairness cream
2 weeks ago

Emami ordered to pay ₹15 lakh in damages in 2013 case over fairness cream

Hindustan Times  

NEW DELHI: A Delhi district consumer dispute redressal commission on Monday ordered personal care company, Emami Ltd to pay ₹15 lakh in punitive damages on a 2013 complaint of a Delhi resident for misleading advertising and unfair trade practices. Nikhil Jain filed a complaint in 2013 with the district consumer forum complaining that he had used the company’s “Fair and …

Amazon, Flipkart's support for unfair business practices irks CCI, matter goes to Supreme Court
2 weeks, 1 day ago

Amazon, Flipkart's support for unfair business practices irks CCI, matter goes to Supreme Court

India TV News  

Troubles for Amazon and Flipkart continue as they face significant legal challenges. The Competition Commission of India has recently taken action by filing a petition in the Supreme Court, accusing both companies of unfair business practices. If the court rules in favour of Amazon and Flipkart, it could slow down the CCI's ongoing investigations and set a precedent for future …

Failure To Meet Contractual Obligations: Delhi State Commission Holds TDI Infrastructure Liable For Deficiency In Service
2 weeks, 4 days ago

Failure To Meet Contractual Obligations: Delhi State Commission Holds TDI Infrastructure Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal and Ms. Pinki held TDI Infrastructure liable for deficiency in service due to non fulfillment of contractual obligations and delay in handing over the possession. Frustrated by the builder's failure to deliver possession within the promised timeframe, the complainant filed a complaint before the State Commission, alleging deficiency. According to …

Delay In Handing Possession And Failure To Refund : Delhi State Commission Holds J.M. Housing Ltd Liable For Deficiency In Service
2 weeks, 6 days ago

Delay In Handing Possession And Failure To Refund : Delhi State Commission Holds J.M. Housing Ltd Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki held that a delay in handing possession to the buyer is a continuous wrong and failure to refund for the same, amounts to deficiency in service. Observations by the State Commission The State Commission observed that the complainant qualifies as a consumer under the Consumer Protection Act, as …

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return
4 weeks ago

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return

ABP News  

The district consumer forum held that the inability to accept return of the product on the ground of 'no return policy' amounted to unfair trade practice and was a deficiency in service by Flipkart. The woman therefore sought to return the said product, however Flipkart rejected the request of the Complainant on the ground that the product has no return …

Amazon Ordered To Refund Rs 40,325 For Selling Hacked Phone, Fined For Causing Mental Distress
2 months, 1 week ago

Amazon Ordered To Refund Rs 40,325 For Selling Hacked Phone, Fined For Causing Mental Distress

ABP News  

A Chandigarh woman has successfully won a case against Amazon after a consumer court ordered the company to refund her Rs 40,325 for selling a compromised phone that led to unauthorised purchases and data breaches. The District Consumer Disputes Redressal Commission also imposed a fine of Rs 18,000 on Amazon, including Rs 10,000 for mental distress and Rs 8,000 to …

Consumer Forums Can't Entertain Complaints Involving Allegations Of Embezzlement: NCDRC
5 months ago

Consumer Forums Can't Entertain Complaints Involving Allegations Of Embezzlement: NCDRC

Live Law  

The National Consumer Disputes Redressal Commission bench of J. Rajendra dismissed a revision petition filed against the postal department pertaining to the confiscation of the Complainant's recurring deposit account due to allegations of embezzlement. Feeling aggrieved, he filed a consumer complaint before the District Consumer Disputes Redressal Commission, Aligarh. Aggrieved by the District Commission's order, the Officials filed an appeal …

Consumer Cases Half-Yearly Digest: January To June 2024
5 months ago

Consumer Cases Half-Yearly Digest: January To June 2024

Live Law  

Supreme Court Medical Negligence | Supreme Court Awards Rs 10 Lakh Compensation To Patient Who Developed Hoarseness In Voice After Trainee Gave Anaesthesia Case Title: J. DOUGLAS LUIZ THROUGH LEGAL REPRESENTATIVES VERSUS MANIPAL HOSPITAL | CIVIL APPEAL NO.1700 OF 2024 Citation: 2024 LiveLaw 134 The Supreme Court recently awarded Rs. National Consumer Disputes Redressal Commission Rejection Of A Surveyor's Report …

Consumer Cases Weekly Round-Up: 8th To 14th July 2024
5 months, 1 week ago

Consumer Cases Weekly Round-Up: 8th To 14th July 2024

Live Law  

Supreme Court 'People Don't Purchase High-End Luxurious Cars To Suffer Discomfort' : Supreme Court Holds Mercedes Benz Liable For Faults In Vehicles The Supreme Court on Tuesday upheld orders of the National Consumer Disputes Redressal Commission granting relief to two companies who had purchased cars from luxury car company Mercedes-Benz for the use of their directors. Chandigarh Failure To Settle …

Consumer Cases Monthly Digest: June 2024
5 months, 1 week ago

Consumer Cases Monthly Digest: June 2024

Live Law  

National Consumer Disputes Redressal Commission Limitation Period Under Policy Is Shorter Than Statutory Period For Filing Complaint, Unenforceable And Void: NCDRC Holds Oriental Insurance Liable For Deficiency In Service The National Consumer Disputes Redressal Commission, presided by Subhash Chandra and Sadhna Shanker, held that the Consumer Protection Act 1986 provides a two-year limitation period for filing a complaint, and the …

Flipkart, Whirlpool told to pay Rs 32,614 for selling defective fridge
5 months, 2 weeks ago

Flipkart, Whirlpool told to pay Rs 32,614 for selling defective fridge

New Indian Express  

HYDERABAD: The District Consumer Disputes Redressal Commission, Nalgonda, has ordered e-commerce firm Flipkart and Whirlpool to jointly pay Rs 32,614, including Rs 10,000 in compensation, for selling defective products to a man as well as not addressing his complaints. The complainant, Mamidi Rajesh from Suryapet, had initially bought a Whirlpool refrigerator for Rs 32,614 in October 2023 via Flipkart. When …

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
5 months, 2 weeks ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable
5 months, 3 weeks ago

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Flipkart liable for deficiency in services for failure to display the name, address, and contact details of sellers and failure to return the defective product provided to the Complainant. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal …

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects
5 months, 3 weeks ago

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Xiaomi Technology India Pvt. Seeking resolution, the Complainant contacted Amazon, who directed him to Golden Telecom, the authorized service centre of Xiaomi Technology India Private Limited, the manufacturer. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, …

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs
5 months, 3 weeks ago

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs

Live Law  

The District Consumer Disputes Redressal Commission, Kozhikode bench of P.C. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kozhikode, Kerala against the Seller, LG Service Centre and LG Electronics India. Observations by the District Commission: The District Commission held that the conduct of the Seller, LG Service Centre and LG Electronics India in …

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount
5 months, 4 weeks ago

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount

Live Law  

The District Consumer Disputes Redressal Commission, Thane bench of Dr. Richa Bansod, B.B. Rasal and H.M. Badgujar held Amazon, its delivery executive, the seller, and FedEx Trade Networks Transport & Brokerage liable for deficiency in services for failure to deliver the product or refund the money to the Complainant. Subsequently, the Complainant filed a consumer complaint in the District Consumer …

Kollam District Commission Holds Flipkart, Thomson Digital, Service Provider Liable For Selling Defective TV And Failure To Provide Replacement
6 months ago

Kollam District Commission Holds Flipkart, Thomson Digital, Service Provider Liable For Selling Defective TV And Failure To Provide Replacement

Live Law  

The District Consumer Disputes Redressal Commission, Kollam bench of SK Sreela and Stanly Harold held Thomson Digital, Jeeves Service Center and Flipkart liable for deficiency in services. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kollam, Kerala against Thomson Digital, Jeeves Service Centre and Flipkart. Despite the defect occurring within the warranty period, …

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
6 months ago

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Jodhpur bench of Shyam Sundar and Balveer Khukhudia held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Observations by the District Commission: The District Commission noted that the Complainant was informed by Amazon about the receipt of the returned mobile phone and …

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects
6 months ago

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Rekha Sayannavar and Chandrashekhar S Noola held Xiaomi and Amazon liable for deficiency in services for selling a phone with a manufacturing defect to the Complainant. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint against …

Bangalore District Commission Holds TVS Liable For Non-Delivery Of Helmet Despite Receiving Due Consideration
6 months ago

Bangalore District Commission Holds TVS Liable For Non-Delivery Of Helmet Despite Receiving Due Consideration

Live Law  

The Additional District Consumer Disputes Redressal Commission-IV, Bengaluru bench of Ramachandra M.S., H. N. Shrinidhi and Nandini H Kumbhar held TVS liable for deficiency in services for failing to deliver a helmet and resolve the Complainant's issue within a reasonable time. Aggrieved by the actions of TVS, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal …

Failure To Resolve Credit Issue Within Promised Deadline, Ernakulam District Commission Holds Myntra Liable
6 months, 1 week ago

Failure To Resolve Credit Issue Within Promised Deadline, Ernakulam District Commission Holds Myntra Liable

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising Shri D.B. held Myntra liable for deficiency in service for failure to resolve the issue with the Complainant's credit points within the promised deadline. Seeking a refund of the credited amount, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Ernakulam, Kerala. Observations of the Commission: The …

Consumer Cases Weekly Round-Up: 6th to 12th May 2024
7 months, 1 week ago

Consumer Cases Weekly Round-Up: 6th to 12th May 2024

Live Law  

Supreme Court Consumer Protection Act 1986 | Onus Of Proving That Service Was Availed For 'Commercial Purpose' Is On Service Provider : Supreme Court Case Title: SHRIRAM CHITS PRIVATE LIMITED EARLIER KNOWN AS SHRIRAM CHITS PVT. National Consumer Disputes Redressal Commission Suppression Of Material Facts Makes Policy Voidable At Option Of Insurance Company, NCDRC Dismisses Revision Petition Against Bajaj Allianze …

Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs
8 months ago

Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs

Live Law  

The District Consumer Disputes Redressal Commission, Mumbai Suburban bench comprising Smt. Sameer Kamble held Indian Airlines liable for negligence and deficiency in service for failure to conduct mandatory pre-flight checks which led to a delay of 24 hours. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Mumbai Suburban and filed a consumer complaint against the airline. Observations …

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
8 months ago

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore bench comprising Vijaykumar M. Pawale, V. Anuradha and Renukadevi Deshpande held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. Feeling aggrieved, they filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore against Amazon. Observations by the District Commission: The District …

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
8 months ago

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising D.B. V and Mrs. Sreevidhia T.N held Flipkart liable for failure to disclose seller information, as mandated under Rule 5 of the Consumer Protection Rules, 2020. Consequently, feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Ernakulam, Kerala and filed a consumer complaint against Flipkart and Zest Money. Observations …

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024
8 months, 3 weeks ago

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024

Live Law  

National Consumer Disputes Redressal Commission Damages Involving Motor Vehicles Must Be Adjudicated By Motor Accident Claim Tribunal, Consumer Forums Do Not Have Jurisdiction: NCDRC The National Consumer Disputes Redressal Commission bench comprising Mr Justice Sudip Ahluwalia reiterated that Consumer Fora do not have the jurisdiction to entertain claims/damages involving motor vehicles. District Consumer Disputes Redressal Commission-VII, Southwest Delhi Lack Of …

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount
8 months, 3 weeks ago

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount

Hindustan Times  

Terming the practice of first luring and then cancelling order as unfair trade practice, the District Consumer Disputes Redressal Commission has slapped a fine of ₹50,000 on e-commerce giant Amazon and a retailer. The remaining ₹ 25,000 has to be deposited in the consumer legal aid account head being maintained by the secretary, State Consumer Disputes Redressal Commission, Chandigarh. The …

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here's what happened
8 months, 3 weeks ago

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here's what happened

Hindustan Times  

A consumer court in Delhi imposed penalty of ₹45,000 on Amazon and a retailer for taking almost 18 months to issue a refund for a faulty laptop, it was reported reported Times of India. Delhi East District Consumer Disputes Redressal Commission said that the fine was imposed because it is Amazon's responsibility to ensure sale of authentic, defect-free products and …

Manufacturer Dutybound To Address Issues Even If Complaint Is Raised Through Intermediary, Chandigarh District Commission Order Samsung To Resolve Issues
8 months, 4 weeks ago

Manufacturer Dutybound To Address Issues Even If Complaint Is Raised Through Intermediary, Chandigarh District Commission Order Samsung To Resolve Issues

Live Law  

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh and Suresh Kumar Sardana directed Samsung to resolve the contentions raised by the Complainant regarding the malfunctioning of the AC within 30 days. The District Commission held that Flipkart had a duty to advise the Complainant to address the matter with Samsung for necessary repairs or to facilitate …

Flipkart asked to pay ₹10,000 to customer over an Apple iPhone order. Why?
9 months, 1 week ago

Flipkart asked to pay ₹10,000 to customer over an Apple iPhone order. Why?

Hindustan Times  

E-commerce platform Flipkart has been ordered by a consumer disputes redressal panel in Mumbai to pay a customer ₹10,000 for mental harassment suffered by him after the company cancelled his iPhone order. In its order, the District Consumer Disputes Redressal Commission said that the cancellation by Flipkart was ‘intentional' to make extra profit and amounts to “deficiency in service and …

Flipkart ordered to pay Rs 10,000 to man for mental harassment after cancellation of iPhone order
9 months, 1 week ago

Flipkart ordered to pay Rs 10,000 to man for mental harassment after cancellation of iPhone order

India TV News  

Flipkart was ordered to pay Rs 10,000 as redressal for mental harassment to a customer as he after the company cancelled his iPhone order. The cancellation was intentional to make extra profit, which amounts to a deficiency in service and unfair and restrictive trade practice adopted by the online platform, said the District Consumer Disputes Redressal Commission, Central Mumbai, in …

Matrimony.com Held Liable For Non-delivery And Loss Of Marriage Videos, Ernakulam District Commission Orders Refund, Rs. 1 Lakh Compensation
9 months, 1 week ago

Matrimony.com Held Liable For Non-delivery And Loss Of Marriage Videos, Ernakulam District Commission Orders Refund, Rs. 1 Lakh Compensation

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising Shri D.B. While recognising the sentimental value of the lost videos, the District Commission directed it to refund the service amount and pay a compensation of Rs. Feeling aggrieved, the Complainants filed a consumer complaint in the District Consumer Disputes Redressal Commission, Ernakulam, Kerala against the Opposite Party. Further, the District …

Failure To Repair ACs Within Warranty, Jaipur District Commission Holds LG, Its Dealer Liable For Deficiency In Service
9 months, 2 weeks ago

Failure To Repair ACs Within Warranty, Jaipur District Commission Holds LG, Its Dealer Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission-I, Jaipur bench comprising Nimal Sharma and Dr. Subesingh Yadav held LG Electronics liable for deficiency in services for failure to repair the ACs sold to the Complainant which were within the warranty period. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission-I, Jaipur and filed a consumer complaint against LG. Observations by …

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024
9 months, 2 weeks ago

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024

Live Law  

State Consumer Disputes Redressal Commission, Uttar Pradesh U.P. District Consumer Disputes Redressal Commission – I, Hyderabad Recurring Defects In Newly Purchased Laptop, Hyderabad District Commission Orders Lenovo To Refund Purchase Amount And Pay Compensation The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and C. Lakshmi Prasanna held Lenovo India liable for deficiency …

Money Not Refunded Despite Failed Transaction, Panipat District Commission Holds Paytm And Manyavar Liable For Deficiency In Service
9 months, 2 weeks ago

Money Not Refunded Despite Failed Transaction, Panipat District Commission Holds Paytm And Manyavar Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission, Panipat bench comprising Dr. R.K. Dogra and Dr. Rekha Chaudhary held Manyavar and Paytm liable for deficiency in services for failure to refund the money deducted from the Complainant's account despite showing “transaction failed”. The Complainants made several communications with Manyavar and Paytm but didn't receive any satisfactory response from them. Feeling aggrieved, the …

Phone With Defective Motherboard Replaced With Refurbished Model During Service, Bangalore District Commission Holds POCO Liable
9 months, 2 weeks ago

Phone With Defective Motherboard Replaced With Refurbished Model During Service, Bangalore District Commission Holds POCO Liable

Live Law  

The Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising B. Narayanappa, Jyothi N and Sharavathi SM held POCO liable for deficiency in services and unfair trade practices for selling a defective mobile phone with motherboard issues to the Complainant. Feeling aggrieved, the Complainant approached the Bangalore I Additional District Consumer Disputes Redressal Commission and filed a consumer complaint …

Delhi State Commission Dismisses Complaint Based On Involvement Of Complex Questions Of Law And Fact, Sets Complainant At Liberty To Approach Civil Court
10 months ago

Delhi State Commission Dismisses Complaint Based On Involvement Of Complex Questions Of Law And Fact, Sets Complainant At Liberty To Approach Civil Court

Live Law  

The State Consumer Disputes Redressal Commission, Delhi bench comprising Justice Sangita Dhingra Sehgal, Ms Pinki and Mr J.P. Agrawal dismissed a complaint against M/s Angel Broking Limited and gave the option to the Complainant to approach the appreciate civil court. The State Commission observed that the complaint involved complex questions of law and fact, which are better suited for resolution …

Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation
10 months, 1 week ago

Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation

Live Law  

The District Consumer Disputes Redressal Commission-III, Hyderabad bench comprising Ram Gopal Reddy, J Shyamala and R Narayan Reddy held Etihad Airways liable for deficiency in services and unfair trade practices for failure to refund the air ticket price following the cancellation of flight due to COVID-19 restrictions. Upon learning of the reopening of US borders for international travel in November …

Failure To Resolve Issues With Amazon Pay Wallet, Kurukshetra District Commission Holds Amazon Seller Services Liable
10 months, 1 week ago

Failure To Resolve Issues With Amazon Pay Wallet, Kurukshetra District Commission Holds Amazon Seller Services Liable

Live Law  

The District Consumer Disputes Redressal Commission, Kurukshetra bench comprising of Dr. Neelima Shangla, Neelam and Ramesh Kumar held liable Amazon for failing to provide services of its wallet, Amazon Pay, to the Complainant in which he deposited Rs. Subsequently, the Complainant started facing difficulties in accessing his Amazon Pay account due to password-related issues. Feeling aggrieved, the Complainant then approached …

Failure To Deliver Missing Items Or Provide Refund, North Delhi District Commission Directs Big Bazar Liable For Deficiency In Service
10 months, 1 week ago

Failure To Deliver Missing Items Or Provide Refund, North Delhi District Commission Directs Big Bazar Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission-I, Delhi bench comprising Divya Jyoti Jaipuriar, Ashwini Kumar Mehta and Harpreet Kaur Charya held Big Bazar liable for deficiency in services and unfair trade practices for failure to refund money for the items missing in the order delivered to the Complainant. The Complainant promptly notified Big Bazar through their customer care helpline and lodged …

Consumer Cases Weekly Round-Up; 22nd January To 4th February 2024
10 months, 2 weeks ago

Consumer Cases Weekly Round-Up; 22nd January To 4th February 2024

Live Law  

National Consumer Disputes Redressal Commission National Consumer Commission Holds Raheja Developers Limited for Deficiency in service The National Consumer Disputes Redressal Commission presided by Justice A.P. Liable For Unfair Trade Practice The District Consumer Disputes Redressal Commission, Kullu bench comprising Purender Vaidya and Pooja Gupta held HDFC Life Insurance Company liable for deficiency in services for falsely repudiating the claim. …

Annual Digest of Consumer Cases 2023: Part-IV
11 months, 1 week ago

Annual Digest of Consumer Cases 2023: Part-IV

Live Law  

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONS Manufacturers Intentionally Withholding Necessary Spare Parts Of Products Unfair Trade Practice: Kerala Consumer Forum Case Title: Cdr. Defective Hearing Aid Device, Lack Of Cooperation, Ernakulam District Commission Orders Dwani Hearing Air Centre To Refund Amount, Pay Compensation And Legal Costs Case: Krishnaraj S Vs Dwani Hearing Aid Centre The Ernakulam District Consumer Disputes Redressal Commission …

Annual Digest of Consumer Cases 2023: Part-III
11 months, 1 week ago

Annual Digest of Consumer Cases 2023: Part-III

Live Law  

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA Handover Possession Of Flats Or Refund 22.6 Lakhs With Interest: Maharashtra State Commission Holds Someshwar Builders Liable For Deficiency In Service Case Title: Mr. Ravindra Bajirao Galande vs. Shri Someshwar Construction Companys and Developers The Maharashtra State Consumer Commission allowed the complaint filed against Shri Someshwar Builders and Developers and held it liable for …

Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns
11 months, 1 week ago

Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns

Live Law  

The District Consumer Disputes Redressal Commission, Cuttack bench comprising Sri Debasish Nayak and Sri Sibananda Mohanty held Flipkart Internet Private Limited liable for deficiency in service. Flipkart failed to resolve the Complainant's concerns, who received a defective Cadbury's Bourn Vita Chocolate Health Drink Pouch, of a different size. The District Commission dismissed Flipkart's argument that it is a mere online …

South Delhi District Commission Holds CarDekho.com Liable For Not Refunding Booking Amount, Directs To Pay Rs 20k Compensation
11 months, 2 weeks ago

South Delhi District Commission Holds CarDekho.com Liable For Not Refunding Booking Amount, Directs To Pay Rs 20k Compensation

Live Law  

The District Consumer Disputes Redressal Commission-II South Delhi bench comprising Monika A Srivastava, Kiran Kaushal and U.K. Tyagi held CarDekho.com liable for deficiency in service and unfair trade practices for not refunding the booking amount to the Complainant after it declined to deliver the purchased car to the Complainant. Following an online payment of a booking amount totalling INR 999/-, …

Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices
11 months, 2 weeks ago

Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices

Live Law  

The District Consumer Disputes Redressal Commission-II, Jaipur bench comprising Shri Gyarsi Lal Meena and Smt. Hemlata Agrawal held Reliance Retail Limited and its dealer, Ranger Firms Limited liable for deficiency in service and unfair trade practice for charging Rs. Observations by the Commission: The District Commission noted that the Retailer and the Dealer unfairly charged excessive than the discounted price …

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product
11 months, 2 weeks ago

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Udaipur bench comprising Shri Prakash Chandra Pagaria and Shri Jai Dixit directed Amazon to refund the purchase price of the shoes returned by the Complainant. The District Commission held that Amazon did not make an effort to clarify its contention regarding the return of the wrong product by the Complainant and its failure to …

Consumer Cases Weekly Round-Up: 25th December To 31st December 2023
11 months, 3 weeks ago

Consumer Cases Weekly Round-Up: 25th December To 31st December 2023

Live Law  

National Consumer Disputes Redressal Commission, New Delhi Concurrent Finding On Facts, NCDRC Dismisses New India Assurance Co.'S Revision Petition, Directs To Pay Fire Claim Case Title: New India Assurance Co. Ltd. vs M/S M.R. Ernakulam District Consumer Disputes Redressal Commission, Kerala Ernakulam District Commission Holds Lenovo Liable For Deficiency In Service Case Title: Selvan T.K. Ernakulam District Consumer Disputes Redressal …

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