Apple will no longer repair iPhones marked as lost or stolen
India TodayApple will no longer repair iPhones that have been reported lost or stolen in the GSMA Device Registry. This means that Apple Store employees and Apple Authorized Service Providers will deny repairs to users who bring in an iPhone that has been marked missing in the MobileGenius or GSX systems that they use to offer services to customers. An internal memo sent by Apple to all its employees working in Apple Stores and Apple Authorized Service Providers, obtained by MacRumors, outlines that the company will now use the GSMA Device Registry database to check if an iPhone is marked as lost before continuing with the repair process. The GSMA Device Registry, which Apple will use to determine the exact status of the iPhone brought in for repair, is a global database of device serial numbers with information on whether a device was lost or stolen.
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