Mum wrongly turned away from easyJet family holiday flight over EU passport rules

Sign up to our free Brexit and beyond email for the latest headlines on what Brexit is meaning for the UK Sign up to our Brexit email for the latest insight Sign up to our Brexit email for the latest insight SIGN UP I would like to be emailed about offers, events and updates from The Independent. All of them had valid passports that comfortably met both requirements for a holiday in the EU: Issued no more than 10 years ago At least three months to the expiry date Ms Boltman’s passport was valid for travel to the European Union until late February 2025 – yet she was denied boarding by a member of easyJet check-in staff. “She said the expiry date was actually the 10th anniversary of the issue date and we needed to be returning home at least three months before that date.” No such rule has ever existed, though easyJet pretended it did for many months after the UK left the European Union in 2021. But the airline doubled down on its original wrong decision, telling Mr Stone: “Following the escalation of your case, it has been determined that our team refused your wife correctly due to her passport validity.” EasyJet insisted Ms Boltman was in the wrong, even though customer-service staff were in possession of a copy of her passport showing she was perfectly entitled to travel. “We have apologised to Ms Boltman for the error and are reimbursing her in full for alternative travel expenses and providing the compensation she is due.” In October 2024, easyJet wrongly turned away golfer Stephen Jackson from a Manchester-Alicante flight on the same spurious grounds.