IndiGo on being rated among world's worst airlines: Doubt survey's credibility
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1 month, 1 week ago

IndiGo on being rated among world's worst airlines: Doubt survey's credibility

India Today  

IndiGo, India's largest airline, has been rated among the world's worst airlines in the 2024 global rankings released by AirHelp, a European Union claims processing agency. The data published in the survey by AirHelp, an EU claim processing agency, does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry — casting a doubt on its credibility," IndiGo said in a statement. "As India's most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of an on-time, affordable, courteous and hassle-free travel experience for its customers," it added. The October air traffic report revealed that IndiGo recorded just 0.2 complaints per 10,000 passengers, making it one of the least complained-about airlines in the country.

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History of this topic

‘IndiGo treats its passengers badly’: Padma Shri awardee slams airline; social media responds
1 week, 6 days ago

‘IndiGo treats its passengers badly’: Padma Shri awardee slams airline; social media responds

Live Mint  

Padma Shri awardee, and former board member at Infosys, Mohandas Pai criticised IndiGo airlines on Sunday, December 29, after the budget carrier allegedly made passengers at Bengaluru wait in an aircraft for long hours without any air conditioning. ‘IndiGo will go to any extent…’ Several other users added to the criticism, alleging that IndiGo can go to extent for cutting …

IndiGo's 100% stock rally: What comes next?
4 weeks, 2 days ago

IndiGo's 100% stock rally: What comes next?

Live Mint  

Imagine this: it’s 2015, and India’s largest airline by domestic market share—IndiGo, holding nearly 35%—is preparing for its initial public offering. Improved connectivity and expanding infrastructure will not only bring more passengers into the fold but also reinforce IndiGo’s position as a market leader in India’s soaring aviation sector. Scaling with market growth: India’s aviation sector is poised for exponential …

IndiGo, a longtime Airbus customer, is now adding Boeing planes
1 month ago

IndiGo, a longtime Airbus customer, is now adding Boeing planes

Live Mint  

Surprising as it may sound, the airline with the largest order book with Airbus is inducting more Boeing 737 MAX 8 aircraft into its fleet, albeit on wet-lease. It has seen the transfer of routes from the mainline carrier and also the transfer of aircraft from Air India to Air India Express. With a cost structure lower than Air India …

India's IndiGo, ranked among ‘world's worst airlines’ in survey, reacts sharply | Top 10 carriers
1 month ago

India's IndiGo, ranked among ‘world's worst airlines’ in survey, reacts sharply | Top 10 carriers

Hindustan Times  

IndiGo has been ranked among the “world's worst airlines” in the 2024 AirHelp Score report, securing 103rd place out of 109 with a score of 4.80. Responding to the ranking, IndiGo criticised the methodology, saying the survey does not disclose the sample size from India, “casting doubt on the survey's credibility.” IndiGo refuted the survey that ranked it among the …

‘No delays here!’ — IndiGo hits back at AirHelp for ranking it among world’s worst airlines
1 month ago

‘No delays here!’ — IndiGo hits back at AirHelp for ranking it among world’s worst airlines

Live Mint  

Low-cost carrier IndiGo refuted an AirHelp survey which alleged that the airline came among the worst on the basis of certain parameters including punctuality, reported the news agency PTI on Wednesday, December 4. The survey conducted compared the world's biggest and most popular airlines and rated them according to their punctuality, the airline's quality of service, and how well the …

IndiGo: Navigating turbulence as market leader
1 month, 1 week ago

IndiGo: Navigating turbulence as market leader

Live Mint  

On 17 November, India’s domestic air traffic surpassed half a million passengers in a single day for the first time, marking a milestone for the country's aviation industry. In October, the last full month with available data, India’s top airline, IndiGo, expanded its already outsized market share for the fourth straight month, to nearly match its all-time high of 63.4% …

'Scored high on punctuality': IndiGo responds to being rated among world's worst airlines
1 month, 1 week ago

'Scored high on punctuality': IndiGo responds to being rated among world's worst airlines

India TV News  

In a latest development, the IndiGo airlines on Wednesday said it has consistently scored high on punctuality, and refuted a survey that claimed the airline is among the worst on the basis of certain parameters, including punctuality. In a statement, IndiGo said the data published in the survey does not report the sample size from India, and neither takes into …

IndiGo Dominates Domestic Air Passenger Traffic In October With 63.3 Per Cent Market Share, DGCA Data Reveals
1 month, 2 weeks ago

IndiGo Dominates Domestic Air Passenger Traffic In October With 63.3 Per Cent Market Share, DGCA Data Reveals

ABP News  

Domestic air passenger traffic in India surged in October, official data revealed. The country’s domestic air traffic climbed 5.3 per cent in October 2024 and reached 1.36 crore passengers, the latest data from the Directorate General of Civil Aviation revealed. The collective market share of Air India for the month under review stood at 19.4 per cent, while Vistara accounted …

IndiGo's Engine Troubles: A Grounding Odyssey
2 months, 2 weeks ago

IndiGo's Engine Troubles: A Grounding Odyssey

Live Mint  

IndiGo's recovery from aircraft grounding is progressing, with the number of non-operational planes expected to decline below 60 by the end of the year and below 40 by March. The airline has seen a healthy recovery in revenue, driven by strong demand from India's growing pool of upwardly mobile passengers. However, the faulty engines have taken a toll on the …

Domestic Air Traffic Rises 2 Per Cent In April YoY, IndiGo Maintains Hold On 60 Per Cent Of Market Share
7 months, 2 weeks ago

Domestic Air Traffic Rises 2 Per Cent In April YoY, IndiGo Maintains Hold On 60 Per Cent Of Market Share

ABP News  

India’s aviation industry clocked a growth in domestic air traffic in April 2024, official data from the Directorate General of Civil Aviation revealed. The data showed that the domestic airlines flew 132 lakh passengers in April 2024, against 128.88 lakh passengers flown during the same month a year earlier, marking a growth of 2.42 per cent on a year-on-year basis. …

IndiGo’s new Airbus order: What it means for India’s largest airline
8 months, 2 weeks ago

IndiGo’s new Airbus order: What it means for India’s largest airline

Hindustan Times  

The first hint of IndiGo’s widebody plans had come up in 2017. IndiGo’s new Airbus order: What it means for India’s largest airline IndiGo - the country’s largest carrier, has “agreed” to place a firm order for 30 A350-900 aircraft with Airbus. Dreams in place since 2017 IndiGo’s intention to express interest in international operations of Air India group made …

India is a price-sensitive market, says IndiGo CEO
9 months, 1 week ago

India is a price-sensitive market, says IndiGo CEO

The Hindu  

There is healthy and tough competition in the Indian aviation market, which is also price sensitive, India’s largest airline IndiGo’s chief Pieter Elbers said, adding that there is an enormous demand for travel in the country. Mr. Elbers, who heads IndiGo, which has a domestic market share of little over 60%, said the overall price levels in India are "very …

Top 5 things every air passenger looking to travel this summer should know
9 months, 2 weeks ago

Top 5 things every air passenger looking to travel this summer should know

Hindustan Times  

The Directorate of Civil Aviation has approved the northern summer schedule 2024 for airlines in India. The approved schedule sees operations to 125 airports, the highest and 24,275 weekly domestic departures across airlines. The international schedule of Indian airlines hasn't grown well, even as Air India, Air India Express and IndiGo have constantly talked about growing international services rapidly. IndiGo …

IndiGo wins Airline of the Year at Air Transport Awards 2024!
9 months, 2 weeks ago

IndiGo wins Airline of the Year at Air Transport Awards 2024!

Deccan Chronicle  

IndiGo, India’s leading carrier, was named the ‘Airline of the Year’ at the Air Transport Awards 2024 that took place next to the 2024 Air Transport Symposium with the participation of industry leaders. Speaking at the occasion, Pieter Elbers, Chief Executive Officer, IndiGo said, “I am honoured to accept the "Airline of the Year” award, which is a testament to …

IndiGo’s Q3 profit surges 53% as India air travel demand grows
11 months ago

IndiGo’s Q3 profit surges 53% as India air travel demand grows

Hindustan Times  

IndiGo, India’s biggest airline, reported a profit for a fifth straight quarter as the budget carrier captured a higher share of passenger traffic during the period. Net income rose 53% to 29.98 billion rupees in the three months through Dec. 31, IndiGo said in a stock exchange filing Friday. Its already large share, currently at 62%, has been growing considering …

Why IndiGo's on-time reputation has taken a knock this winter
11 months, 3 weeks ago

Why IndiGo's on-time reputation has taken a knock this winter

Hindustan Times  

IndiGo had a rough day on Sunday. IndiGo passenger assaults pilot amid chaos due to flight delays Delhi has been faced with an exceptionally thick fog this winter and one which is lasting for longer hours than in the past but fog is not a new phenomenon and airlines in operations today barring Akasa Air have faced fog for years …

IndiGo: CEO Pieter Elbers Addresses Key Issues and Assures Passenger-Friendly Future
1 year, 2 months ago

IndiGo: CEO Pieter Elbers Addresses Key Issues and Assures Passenger-Friendly Future

News 18  

In the ever-evolving aviation industry, IndiGo has made headlines recently with a series of bold decisions and reactions, stirring conversations both within and outside the airline’s corridors. In a recent exclusive interview with CNN News18, IndiGo’s CEO Pieter Elbers shed light on some of the airline’s most pressing issues, from fuel charges to engine problems, and the future of India’s …

Indigo soars in Q1, but is it too early to celebrate?
1 year, 5 months ago

Indigo soars in Q1, but is it too early to celebrate?

Live Mint  

An apocryphal story about billionaire British aviation entrepreneur Richard Branson goes Apocryphal or not, the story has more than a grain of truth to it. From fugitive liquor baron Vijay Mallya to erstwhile textile king Nusli Wadia, from textiles-to-tobacco billionaire SK Modi to the once-master of the Indian skies Naresh Goyal, India’s civil aviation history is littered with examples of …

IndiGo Airlines fined Rs 30 lakh for systemic deficiencies regarding documentation
1 year, 5 months ago

IndiGo Airlines fined Rs 30 lakh for systemic deficiencies regarding documentation

India TV News  

IndiGo Airlines news : Aviation watchdog Directorate General of Civil Aviation has imposed a financial penalty of Rs 30 lakh on IndiGo Airlines today for certain systemic deficiencies with respect to documentation pertaining to operations, training, and engineering procedures. IndiGo witnessed four tail strike incidents on A321 aircraft within a span of six months in 2023, following which DGCA carried …

IndiGo buys 500 planes from Airbus, the largest order in aviation history
1 year, 6 months ago

IndiGo buys 500 planes from Airbus, the largest order in aviation history

Deccan Chronicle  

PARIS/DELHI: Europe's Airbus secured a historic deal on Monday involving the most jets ever bought by a single airline, with an order for 500 narrowbody jets from Indian budget carrier IndiGo on the opening day of the Paris Airshow. Efforts by Indian carriers to keep pace with the world's fastest-growing aviation market, serving the largest population, have sent industry records …

IndiGo hits record market share in domestic aviation
1 year, 6 months ago

IndiGo hits record market share in domestic aviation

Live Mint  

IndiGo, India’s largest airline, achieved a record market share of 61.4% in the domestic civil aviation industry in May, according to data from the Directorate General of Civil Aviation. Air India group airlines also registered more than 90% load factors with Air India at 90.1% compared to 87.9% a month ago, Vistara at 93.2%, and Air Asia India at 92.8% …

IndiGo pits Boeing against Airbus in record jet order talks: Report
1 year, 10 months ago

IndiGo pits Boeing against Airbus in record jet order talks: Report

Live Mint  

Indian budget carrier IndiGo is in talks with both Boeing and its current supplier Airbus to order more than 500 passenger jets, potentially smashing an industry record set by domestic rival Air India a few weeks ago, industry sources said. India's largest airline has until now been an exclusive buyer of narrow-body jets from Airbus and French Finance Minister Bruno …

India air passenger traffic up 47% in 2022
1 year, 11 months ago

India air passenger traffic up 47% in 2022

Live Mint  

India air passenger traffic has risen by 47% on year to 123.2 million passengers in 2022, indicating a strong recovery from the dampened travel sentiment seen in 2021 and 2020 due to covid pandemic, data from the Directorate General of Civil Aviation showed. The annual air passenger traffic in 2022 was still 14.5% lower than the air traffic seen in …

Why the challenge to IndiGo hasn't taken off
2 years, 4 months ago

Why the challenge to IndiGo hasn't taken off

Live Mint  

NEW DELHI : In July this year, as passengers flocked to airports and the domestic aviation business picked up steam, the country’s largest airline appeared to sputter. IndiGo reported an On Time Performance of 80.8% that month from the four large metro airports, lagging every other scheduled domestic airline except Alliance Air, according to data from aviation regulator Directorate General …

Several IndiGo flights delayed after non-availability of crew members, DGCA seeks clarification
2 years, 6 months ago

Several IndiGo flights delayed after non-availability of crew members, DGCA seeks clarification

India TV News  

Highlights Several IndiGo flights were delayed across the country on Sunday. At least fifty-five per cent of IndiGo's domestic flights were delayed. IndiGo flights delayed : Several IndiGo flights were delayed across the country on Sunday, due to the non-availability of crew members. The phase-2 of Air India's recruitment drive was conducted on Saturday and a majority of IndiGo's cabin …

IndiGo Topples Vistara as Safest Domestic Airline During Covid-19, Says Ranking
4 years, 3 months ago

IndiGo Topples Vistara as Safest Domestic Airline During Covid-19, Says Ranking

News 18  

The pandemic is changing the way we live, socialize and even travel. We have been ranked #1 by the Safe Travel Barometer with a rating of 4.2 out of 5 as the safest airline in India. #LetsIndiGo #Aviation pic.twitter.com/Q2JWP55Cuw— IndiGo September 23, 2020 With a steady increase in travellers opting for air travel, it has started a new tussle among …

'Golden age' for Indian aviation sector; fundamentals strong: IndiGo chief
5 years, 1 month ago

'Golden age' for Indian aviation sector; fundamentals strong: IndiGo chief

India TV News  

With strong fundamentals, India's civil aviation sector is in its "golden age" and there is also healthy competition among domestic carriers, IndiGo CEO Ronojoy Dutta has said. Interestingly, the country's civil aviation sector has been experiencing lower growth in traffic compared to previous years and there has also been softness in fares in October, according to industry experts. "We are …

IndiGo says systems down, likely to hit operations; flyers take to Twitter to raise concerns
5 years, 2 months ago

IndiGo says systems down, likely to hit operations; flyers take to Twitter to raise concerns

Firstpost  

IndiGo, owned by Interglobe Aviation Ltd, is the country’s largest carrier with a nearly 50% share of the domestic market. Bengaluru: India’s largest airline IndiGo said its systems were down across the network since Monday morning, and that it expects operations at airports to be impacted as a result. IndiGo, owned by Interglobe Aviation Ltd, is the country’s largest carrier …

IndiGo becomes member of global airlines body IATA; CEO says partnership will help airline share best practices
5 years, 2 months ago

IndiGo becomes member of global airlines body IATA; CEO says partnership will help airline share best practices

Firstpost  

New Delhi: Budget carrier IndiGo on Wednesday announced that it has become a member of International Air Transport Association which represents around 290 airlines across the world, comprising 82 percent of global air traffic. “With over 60 offices worldwide, IATA maintains relationships with governments and other industry stakeholders around the world, advocating on behalf of its members on key industry …

IndiGo becomes member of global airlines body IATA
5 years, 2 months ago

IndiGo becomes member of global airlines body IATA

India TV News  

Budget carrier IndiGo on Wednesday announced that it has become a member of International Air Transport Association which represents around 290 airlines across the world, comprising 82 per cent of global air traffic. "With over 60 offices worldwide, IATA maintains relationships with governments and other industry stakeholders around the world, advocating on behalf of its members on key industry issues," …

IndiGo to add 25 Airbus A321neo planes to fleet over next one year
5 years, 9 months ago

IndiGo to add 25 Airbus A321neo planes to fleet over next one year

Live Mint  

Istanbul: Even as domestic airlines struggle to cope with the grounding of Boeing aircraft, IndiGo, India’s largest carrier, is preparing to take delivery of 25 A321neo aircraft as part of plans to fly to more overseas destinations, including China. These 15 aircraft will be used to fly on long distance routes to destinations in Europe and busy domestic routes, including …

India aviation industry hits airpocket amid Jet Airways crisis
5 years, 9 months ago

India aviation industry hits airpocket amid Jet Airways crisis

Live Mint  

Domestic air passenger growth has lost the high double-digit momentum with a growth of 5.62% in February--which is a 53-month low--with the airlines flying 11.34 million passengers compared to 10.74 million, according to the DGCA data released Wednesday. Indigo retained its top position with a market share of 43.4%, carrying 4.93 million passengers in February, while the cash-strapped Jet along …

IndiGo to push international growth for higher profit
5 years, 11 months ago

IndiGo to push international growth for higher profit

Live Mint  

IndiGo, India's biggest airline by market share, will take more deliveries of the longer-range Airbus A321neo aircraft next year as it plans to launch more international flights, its interim CEO said on Wednesday after the company's profit fell sharply. "We are focussed on building a large and profitable air transportation network in and out of India and are adding capacity …

IndiGo worst performing airlines for consumers; Air India's luggage policy best: Parliamentary Panel
6 years ago

IndiGo worst performing airlines for consumers; Air India's luggage policy best: Parliamentary Panel

India TV News  

Private airline IndiGo is the "worst performing" carrier for consumers, while national carrier Air India has the best luggage policy, said a parliamentary panel chairman Derek O' Brien. Addressing a press conference on the panel's latest report, he said,"Our committee is very clear that the worst performing airline for consumers is IndiGo. On the luggage policy, Brien said the national …

Pricing policy that makes airlines lose too much money is a problem: IATA chief
6 years ago

Pricing policy that makes airlines lose too much money is a problem: IATA chief

Live Mint  

Geneva: Competitive air ticket prices are a strong stimulator for demand in India but a pricing policy that makes airlines lose too much money is a problem, according to IATA chief Alexandre de Juniac. The IATA chief said that aviation is one of the top priorities for the present Indian government and that it has done a good job. About …

IndiGo puts up 10 lakh seats in new sale, flight tickets from ₹899
6 years, 1 month ago

IndiGo puts up 10 lakh seats in new sale, flight tickets from ₹899

Live Mint  

New Delhi: Budget carrier IndiGo has put up 10 lakh seats up for grabs as part of its winter sale offer. Flight tickets start from ₹ 899 on IndiGo’s domestic route in the latest sale. Commenting on IndiGo’s latest offer, William Boulter, chief commercial officer of IndiGo, said, “This being a year-end season when most of our customers plan their …

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