Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 4 months ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not effectively traced the fraudulent transaction, despite receiving the complainant's written complaint. Crucially, the District Commission referenced a circular issued by the Reserve Bank of India in 2017, titled “Consumer Protection – Limiting Liability of Customers in Unauthorized Electronic Banking Transactions”.

Bank Bangalore Commission Complainant District Transaction Sbi District Commission  legal  commission  consumer  rs  fraudulent  sbi  orders  transfer  district  complainant  electronic  refund  bank  pay  unauthorized  liability  liable  transaction

History of this topic

Consumer Protection Act Protects Interest Of Consumers In “Business To Consumer Disputes”, Not For “Business To Business Disputes”, District Commission Thrissur
3 days ago

Consumer Protection Act Protects Interest Of Consumers In “Business To Consumer Disputes”, Not For “Business To Business Disputes”, District Commission Thrissur

Live Law  

The District Consumer Disputes Redressal Commission, Thrissur presided by Sri. Ram Mohan R. dismissed a complaint filed by Astra Bio Science Ltd seeking refund from M/s Rita Pad Printing Systems for a machine that was not delivered even though the terms and conditions specified the delivery time as 70 days. The Bench held that the Consumer Protection Act was meant …

Ernakulam District Consumer Commission Dismisses Complaint Against Indian Overseas bank For Delay In Disbursing Lottery Prize Money
1 month, 2 weeks ago

Ernakulam District Consumer Commission Dismisses Complaint Against Indian Overseas bank For Delay In Disbursing Lottery Prize Money

Live Law  

The District Consumer Disputes Redressal Commission Ernakulam, Kerala dismissed a complaint against the Indian Overseas Bank filed under Section 35 of the Consumer Protection Act, 2019. Stating that the Bank forwarded the lottery tickets and allied documents to the lottery office quite later, the Complainant alleged that he was denied the prize money. Stating further that as per the rule, …

'Bank Should Remain Vigilant' : Supreme Court Holds SBI Liable To Refund Amount To Customer Who Reported Fraudulent Transaction
2 months, 1 week ago

'Bank Should Remain Vigilant' : Supreme Court Holds SBI Liable To Refund Amount To Customer Who Reported Fraudulent Transaction

Live Law  

The Supreme Court recently observed that banks cannot shy away from the responsibility to safeguard their customers from unauthorized transactions reported from their accounts. The Court upheld the State Bank of India's liability for the fraudulent and unauthorized transactions reported in the customer's bank account. The bench was hearing the SLP filed by the SBI against the Gauhati High Court's …

Consumer Cases Weekly Round Up:[ 23rd December – 29th December 2024]
2 months, 2 weeks ago

Consumer Cases Weekly Round Up:[ 23rd December – 29th December 2024]

Live Law  

National Consumer Disputes Redressal Commission NCDRC Holds Bajaj Insurance Liable For Deficiency In Service Over Wrongful Repudiation Of Insurance Claim Case Title: Vasantiben Vs. Bajaj Allianz Life Insurance Company Ltd Case Number: R.P. Delhi State Commission Holds National Insurance Company Liable For Rejecting Claim Due To Bariatric Surgery Case Title: National Insurance Co. Ltd. Shanta Devi & Ors Case No: …

Baramulla Consumer District Commission Holds Insurance Company Liable For Non-Settlement Of Genuine Claim Amounts
2 months, 2 weeks ago

Baramulla Consumer District Commission Holds Insurance Company Liable For Non-Settlement Of Genuine Claim Amounts

Live Law  

The Baramulla District Consumer Disputes Redressal Commission has held Reliance General Insurance company liable for repudiating the genuine insurance claim of the complainant in an unreasonable manner. Brief background: The complainant purchased a vehicle truck TATA Signa from Fear Deal TATA motors in Srinagar and got it insured with Reliance General Insurance company for an amount of Rs. The Insurance …

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission
2 months, 3 weeks ago

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission

Live Law  

The Delhi district commission has held that cyber frauds such as unlawful bank debit transactions are not within the purview of consumer forums. It was argued that such an act of unlawful debit from the bank account required detailed investigation by the police and thus consumer forums cannot decide complaints of such nature. Observations: The bench relied upon the judgment …

CONSUMER CASES WEEKLY ROUND UP: DECEMBER 9 – DECEMBER 15
2 months, 3 weeks ago

CONSUMER CASES WEEKLY ROUND UP: DECEMBER 9 – DECEMBER 15

Live Law  

National Consumer Disputes Redressal Commission Purchases For Earning Livelihood Qualify As Commercial Purposes If Operated Solely By Others: NCDRC Case Title: M/S. Telangana Consumer Disputes Redressal Commission Telangana State Commission Validates Builder's Claim of Outstanding Payments Case Title: M/s Narne Estates Pvt., Ltd. Adbul Rahim Case Number: F.A. Telangana State Commission Holds LIC Liable For Deficiency In Service Over Wrongful …

Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification
3 months ago

Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification

Live Law  

The Telangana State Commission, presided by Smt. V. V. Seshubabu held State Bank of India liable for deficiency in service for collecting unaccounted funds from the customer without proper justification. The complainant filed a complaint before the District Commission and alleged the bank collected Rs. Aggrieved by the District Commission's order, the bank filed an appeal before the State Commission …

Banks Cannot Be Held Liable For Cyber Frauds Where The Fraud Occurred Due To Negligent Acts Of The Complainant: Goa State Commission
3 months, 1 week ago

Banks Cannot Be Held Liable For Cyber Frauds Where The Fraud Occurred Due To Negligent Acts Of The Complainant: Goa State Commission

Live Law  

The Goa State Consumer Disputes Redressal Commission has held that HDFC bank cannot be held liable for cyber fraud when the said fraud happened due to negligent acts of the complainant. Brief Background: The complainant is an account holder with HDFC bank and was due to receive a reimbursement amount from MAKE MY TRIP application for cancellation of a ticket. …

Banks Legally Obligated To Ensure Account Safety: Delhi State Commission Holds SBI Liable For Deficiency In Service
3 months, 2 weeks ago

Banks Legally Obligated To Ensure Account Safety: Delhi State Commission Holds SBI Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki and Mr. J. P. Agrawal held that banks are legally obligated to ensure the safety of the customers' accounts and failing to do so amounts to deficiency in service. Aggrieved by the District Commission's order, the bank appealed before the State Commission of Delhi. Observations by the State …

Failure To Notify Customer Upon Reaching Credit Limit : Uttarakhand State Commission Holds BSNL Liable For Deficiency In Service
3 months, 2 weeks ago

Failure To Notify Customer Upon Reaching Credit Limit : Uttarakhand State Commission Holds BSNL Liable For Deficiency In Service

Live Law  

The Uttarakhand State Commission, presided by Mr. M. K. Singhal and Mr. C. M. Singh, held that failure to notify a customer when 80% of the credit limit is reached, as required by TRAI rules, amounts to deficiency in service. The District Commission ruled in the complainant's favour, prompting BSNL to challenge the decision at the State Commission of Uttarakhand. …

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return
3 months, 3 weeks ago

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return

ABP News  

The district consumer forum held that the inability to accept return of the product on the ground of 'no return policy' amounted to unfair trade practice and was a deficiency in service by Flipkart. The woman therefore sought to return the said product, however Flipkart rejected the request of the Complainant on the ground that the product has no return …

Banks Ought To Give Notice, Opportunity To Pay Dues Before Recovering Customer's Vehicle: NCDRC Holds Kotak Mahindra Bank Liable
4 months, 1 week ago

Banks Ought To Give Notice, Opportunity To Pay Dues Before Recovering Customer's Vehicle: NCDRC Holds Kotak Mahindra Bank Liable

Live Law  

The National Consumer Disputes Redressal Commission, New Delhi bench of Dr Inder Jit Singh held Kotak Mahindra Bank Ltd. liable for deficiency in services for its failure to issue a notice before recovering the vehicle secured under a loan agreement. Subsequently, the Complainant filed a revision petition before the National Consumer Disputes Redressal Commission, New Delhi for enhancement of compensation. …

Hyderabad SBI Staff Averts Rs 13 Lakh Cyber Fraud
4 months, 1 week ago

Hyderabad SBI Staff Averts Rs 13 Lakh Cyber Fraud

Deccan Chronicle  

Hyderabad: Alert staff of the State bank of India, AC Guards, averted a Rs 13 lakh cyberfraud against one of their customers, after noticing that he was continuously talking on a WhatsApp call and seemed to been under stress. The bank staff sensed that he was under a cyber attack and brought it to the notice of the branch manager. …

Ernakulam consumer rights panel slaps financial firm with fine of ₹7 lakh on charge of cheating
6 months ago

Ernakulam consumer rights panel slaps financial firm with fine of ₹7 lakh on charge of cheating

The Hindu  

The Ernakulam District Consumer Disputes Redressal Commission has slapped a financial firm with a fine of ₹7 lakh on charge of cheating a consumer by promising high return on his investment. The opposite parties allegedly assured the complainant that the scheme had the approval of the Reserve Bank of India and the government. However, the complainant later discovered that the …

Two cyber crime victims refunded ₹1.09 crore in Hyderabad
6 months, 1 week ago

Two cyber crime victims refunded ₹1.09 crore in Hyderabad

The Hindu  

The Hyderabad Cyber Crime police, on Tuesday, refunded ₹1.09 crore to victims in two different cyber fraud cases. According to the police, the man was conned on the pretext of trading in institutional account on a platform named ‘Lazardoosvip.top’ and was promised substantial profits. In the second such case, a 62-year-old man was conned of ₹32.10 lakh on the pretext …

Karnataka govt orders closure of accounts with SBI, PNB over non-refund of deposits
7 months ago

Karnataka govt orders closure of accounts with SBI, PNB over non-refund of deposits

Hindustan Times  

The Karnataka government has ordered all its departments, boards, corporations, public sector units and universities to withdraw all their deposits and investments in the State Bank of India and the Punjab National Bank and stop transacting any business with these institutions. ₹ 10 crore deposited by the Karnataka State Pollution Control Board was not returned by the bank owing to …

Why Is Karnataka Govt Angry With SBI, PNB and Saying ‘Withdraw All Deposits’
7 months ago

Why Is Karnataka Govt Angry With SBI, PNB and Saying ‘Withdraw All Deposits’

News 18  

Karnataka PNB SBI News: The Karnataka government has ordered all its departments, boards, corporations, public sector units and universities to withdraw all their deposits and investments in the State Bank of India and the Punjab National Bank and stop transacting any business with these institutions. The order came after the denial to redeem Rs 12 crore deposited by the Karnataka …

Consumer Cases Weekly Round-Up: 22nd To 28th July 2024
7 months, 2 weeks ago

Consumer Cases Weekly Round-Up: 22nd To 28th July 2024

Live Law  

State Consumer Disputes Redressal Commission, Goa Insurer Not Liable For Unreasonable Delay In Claim Intimation, Goa State Commission Dismisses Appeal Against Oriental Insurance Company The State Consumer Disputes Redressal Commission, Goa bench comprising Mrs Varsha R. Bale and Ms Rachna Anna Maria Gonsalves dismissed an appeal against Oriental Insurance Company, based on an unreasonable delay on the Complainant's part while …

Karnataka High Court notice to State govt on Union Bank of India’s plea for transfer of Maharshi Valmiki Corporation’s multi-crore scam probe to CBI
7 months, 3 weeks ago

Karnataka High Court notice to State govt on Union Bank of India’s plea for transfer of Maharshi Valmiki Corporation’s multi-crore scam probe to CBI

The Hindu  

The High Court of Karnataka on Tuesday ordered the issue of notice to the State government on a petition filed by the Union Bank of India seeking a direction to transfer to the Central Bureau of Investigation the investigation being carried out by the State police into the multi-crore financial scam at the Maharshi Valmiki Scheduled Tribes Welfare Development Corporation. …

Consumer Forums Can't Entertain Complaints Involving Allegations Of Embezzlement: NCDRC
7 months, 3 weeks ago

Consumer Forums Can't Entertain Complaints Involving Allegations Of Embezzlement: NCDRC

Live Law  

The National Consumer Disputes Redressal Commission bench of J. Rajendra dismissed a revision petition filed against the postal department pertaining to the confiscation of the Complainant's recurring deposit account due to allegations of embezzlement. Feeling aggrieved, he filed a consumer complaint before the District Consumer Disputes Redressal Commission, Aligarh. Aggrieved by the District Commission's order, the Officials filed an appeal …

Consumer Cases Weekly Round-Up: 8th To 14th July 2024
8 months ago

Consumer Cases Weekly Round-Up: 8th To 14th July 2024

Live Law  

Supreme Court 'People Don't Purchase High-End Luxurious Cars To Suffer Discomfort' : Supreme Court Holds Mercedes Benz Liable For Faults In Vehicles The Supreme Court on Tuesday upheld orders of the National Consumer Disputes Redressal Commission granting relief to two companies who had purchased cars from luxury car company Mercedes-Benz for the use of their directors. Chandigarh Failure To Settle …

Consumer Cases Monthly Digest: June 2024
8 months ago

Consumer Cases Monthly Digest: June 2024

Live Law  

National Consumer Disputes Redressal Commission Limitation Period Under Policy Is Shorter Than Statutory Period For Filing Complaint, Unenforceable And Void: NCDRC Holds Oriental Insurance Liable For Deficiency In Service The National Consumer Disputes Redressal Commission, presided by Subhash Chandra and Sadhna Shanker, held that the Consumer Protection Act 1986 provides a two-year limitation period for filing a complaint, and the …

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money
8 months, 1 week ago

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held Union Bank of India liable due to its failure to refund the money wrongfully debited from the complainant's bank account while attempting to withdraw from the bank's ATM. Brief Facts: The Complainant attempted to withdraw money from an ATM operated by Union Bank …

Bangalore District Commission Holds Restaurant Liable For Serving Cold Food, Failing To Resolve Issues With Aggrieved Customers
8 months, 1 week ago

Bangalore District Commission Holds Restaurant Liable For Serving Cold Food, Failing To Resolve Issues With Aggrieved Customers

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held a restaurant liable for deficiency in services for serving cold, stale, and tasteless food, resulting in health complications for the consumer. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, Bangalore, Karnataka. Further, the District …

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
8 months, 1 week ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable
8 months, 2 weeks ago

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held State Bank of India liable for deficiency in services due to its failure to safeguard the FD account of a customer which resulted in unauthorized transactions amounting to Rs. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes …

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable
8 months, 2 weeks ago

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Flipkart liable for deficiency in services for failure to display the name, address, and contact details of sellers and failure to return the defective product provided to the Complainant. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal …

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19
8 months, 2 weeks ago

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19

Live Law  

The District Consumer Disputes Redressal Commission, Ambala bench of Neena Sandhu and Vinod Kumar Sharma held Air India liable for deficiency in services for its failure to refund the ticket price following the cancellation of flights due to the COVID-19 pandemic. Observations by the District Commission: The District Commission noted that Air India argued it refunded Rs.70,021/- twice, accompanied by …

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India
8 months, 2 weeks ago

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., held that a customer is responsible for losses caused by their negligence, like sharing payment credentials, until they report the unauthorized transaction to the bank, after which the bank is responsible for subsequent losses. Despite the bank's prompt action in blocking the account upon receiving the complaint to prevent further losses, …

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs
8 months, 2 weeks ago

Kozhikode District Commission Holds MyG Digital, LG India And Its Service Centre Liable For Withholding TV Sent For Repairs

Live Law  

The District Consumer Disputes Redressal Commission, Kozhikode bench of P.C. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Kozhikode, Kerala against the Seller, LG Service Centre and LG Electronics India. Observations by the District Commission: The District Commission held that the conduct of the Seller, LG Service Centre and LG Electronics India in …

Consumer Cases Weekly Round Up: 17th-23rd June 2024
8 months, 2 weeks ago

Consumer Cases Weekly Round Up: 17th-23rd June 2024

Live Law  

National Consumer Disputes Redressal Commission Builder Cannot Force Buyer To Accept Possession After Significant Delays: NCDRC Holds Sushma Buildtech Liable For Deficiency In Service Case Title: Mahesh Gugnani Vs. M/S. Bangalore District Consumer Disputes Redressal Commission Failure To Provide Job-Hunting Assistance, Bangalore District Commission Holds Shine.Com Liable Case Title: Saurabh Kumar vs The Authorized Signatory, Shine.com Case Number: Consumer Complaint …

Vishakhapatnam District Commission Holds SBI Liable For Issuing Credit Card And Deducting Unjustified Charges Without Account Holder's Consent
8 months, 3 weeks ago

Vishakhapatnam District Commission Holds SBI Liable For Issuing Credit Card And Deducting Unjustified Charges Without Account Holder's Consent

Live Law  

The District Consumer Disputes Redressal Commission-II, Visakhapatnam bench of Smt. P Vijaya Durga and Sri Karaka Ramana Babu held 'SBI Cards & Payment Services' liable for deficiency in service and unfair trade practices for issuing a credit card without the account holder's consent, which subsequently led to unjustified charges, wrongful deductions, and illegal collection of amounts. Feeling aggrieved, the Complainant …

Inability To Pay Full Amount, Developer Can Only Forfeit Booking Amount, Not Entire Amount Paid: Rewari District Commission
8 months, 3 weeks ago

Inability To Pay Full Amount, Developer Can Only Forfeit Booking Amount, Not Entire Amount Paid: Rewari District Commission

Live Law  

The District Consumer Disputes Redressal Commission, Rewari bench of Sanjay Kumar Khanduja and Rajender Parshad the Manager of Jan Awas Project liable for unfair trade practices for forfeiting the full pre-deposit amount due to the Complainants' inability to make the full payment for the flat. Feeling aggrieved, the Complainants approached the District Consumer Disputes Redressal Commission, Rewari, Haryana and filed …

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
8 months, 3 weeks ago

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Jodhpur bench of Shyam Sundar and Balveer Khukhudia held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Observations by the District Commission: The District Commission noted that the Complainant was informed by Amazon about the receipt of the returned mobile phone and …

Negligence In Sharing Credit Card Details, Hyderabad District Commission Dismisses Complaint Against Citi Bank For Fraudulent Transactions
8 months, 3 weeks ago

Negligence In Sharing Credit Card Details, Hyderabad District Commission Dismisses Complaint Against Citi Bank For Fraudulent Transactions

Live Law  

The District Consumer Disputes Redressal Commission – I, Hyderabad bench of B. Uma Venkata Subba Lakshmi and D. Madhavi Latha dismissed a consumer complaint against CITI bank alleging the bank was liable for not investigating the unauthorized transactions from the Complainant's credit card. Brief Facts: The Complainant held a platinum credit card issued by Citi Bank and had been using …

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects
8 months, 3 weeks ago

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Rekha Sayannavar and Chandrashekhar S Noola held Xiaomi and Amazon liable for deficiency in services for selling a phone with a manufacturing defect to the Complainant. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint against …

Failure To Provide Job-Hunting Assistance, Bangalore District Commission Holds Shine.Com Liable
9 months ago

Failure To Provide Job-Hunting Assistance, Bangalore District Commission Holds Shine.Com Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Chandrashekar S Noola and Rekha Sayannvar held Shine.Com liable for deficiency in services due to its failure to provide job-hunting services for which the Complainant paid Rs. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint …

Bangalore District Commission Holds TVS Liable For Non-Delivery Of Helmet Despite Receiving Due Consideration
9 months ago

Bangalore District Commission Holds TVS Liable For Non-Delivery Of Helmet Despite Receiving Due Consideration

Live Law  

The Additional District Consumer Disputes Redressal Commission-IV, Bengaluru bench of Ramachandra M.S., H. N. Shrinidhi and Nandini H Kumbhar held TVS liable for deficiency in services for failing to deliver a helmet and resolve the Complainant's issue within a reasonable time. Aggrieved by the actions of TVS, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal …

Bombay High Court Orders Bank of Baroda To Refund Rs 76 Lakh, Says Account Holder Not Liable For Unauthorized Transactions Due To Third Party Breach
9 months ago

Bombay High Court Orders Bank of Baroda To Refund Rs 76 Lakh, Says Account Holder Not Liable For Unauthorized Transactions Due To Third Party Breach

Live Law  

The Bombay High Court has directed the Bank of Baroda to refund Rs. A division bench of Justice GS Kulkarni and Justice Firdosh P. Pooniwalla allowed a writ petition seeking refund of the amount observing – “both as per the RBI Circular and the said Policy of Respondent No.2, the liability of the Petitioners in respect of the said unauthorized …

Failure To Resolve Credit Issue Within Promised Deadline, Ernakulam District Commission Holds Myntra Liable
9 months ago

Failure To Resolve Credit Issue Within Promised Deadline, Ernakulam District Commission Holds Myntra Liable

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising Shri D.B. held Myntra liable for deficiency in service for failure to resolve the issue with the Complainant's credit points within the promised deadline. Seeking a refund of the credited amount, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Ernakulam, Kerala. Observations of the Commission: The …

Consumer Cases Weekly Round-Up: 6th to 12th May 2024
10 months ago

Consumer Cases Weekly Round-Up: 6th to 12th May 2024

Live Law  

Supreme Court Consumer Protection Act 1986 | Onus Of Proving That Service Was Availed For 'Commercial Purpose' Is On Service Provider : Supreme Court Case Title: SHRIRAM CHITS PRIVATE LIMITED EARLIER KNOWN AS SHRIRAM CHITS PVT. National Consumer Disputes Redressal Commission Suppression Of Material Facts Makes Policy Voidable At Option Of Insurance Company, NCDRC Dismisses Revision Petition Against Bajaj Allianze …

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
10 months, 3 weeks ago

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore bench comprising Vijaykumar M. Pawale, V. Anuradha and Renukadevi Deshpande held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. Feeling aggrieved, they filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore against Amazon. Observations by the District Commission: The District …

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
10 months, 3 weeks ago

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising D.B. V and Mrs. Sreevidhia T.N held Flipkart liable for failure to disclose seller information, as mandated under Rule 5 of the Consumer Protection Rules, 2020. Consequently, feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Ernakulam, Kerala and filed a consumer complaint against Flipkart and Zest Money. Observations …

South Kolkata District Commission Holds UCO Bank Liable For Failure To Utilize CBS Facility To Transfer Matured FD Amount
10 months, 3 weeks ago

South Kolkata District Commission Holds UCO Bank Liable For Failure To Utilize CBS Facility To Transfer Matured FD Amount

Live Law  

The District Consumer Dispute Redressal Commission-III, South Kolkata bench comprising Mrs. Monihar Begum and Mr. Manish Deb held UCO Bank liable for deficiency in service for failure to utilize the Core Banking Solution facility to credit the matured fixed deposit amount in the Complainant's savings account. In response, the Bank denied all allegations and contended that it had repeatedly requested …

Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions
11 months ago

Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions

Live Law  

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Surjeet Kaur Presiding and Suresh Kumar Sardana held SBI Card liable for deficiency in service for failure to resolve disputes regarding unauthorized transactions within a reasonable time frame. In response, SBI card stated that the alleged fraudulent transactions were conducted under 3D secure conditions, with transactions secured and validated through …

North Delhi District Commission Holds PNB Liable For Failure To Reverse Unauthorized Transactions And Conduct Proper Inquiry
11 months, 2 weeks ago

North Delhi District Commission Holds PNB Liable For Failure To Reverse Unauthorized Transactions And Conduct Proper Inquiry

Live Law  

The District Consumer Disputes Redressal Commission-I, North Delhi bench comprising Divya Jyoti Jaipuriar, Ashwani Kumar Mehta and Harpreet Kaur Charya held Punjab National Bank liable for deficiency in services for failure to conduct a proper inquiry into the unauthorized transactions amounting to Rs. Observations by the District Commission: The District Commission referred to the instructions issued by the Reserve Bank …

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024
11 months, 2 weeks ago

Consumer Cases Weekly Round-Up: 25th to 31st March, 2024

Live Law  

National Consumer Disputes Redressal Commission Damages Involving Motor Vehicles Must Be Adjudicated By Motor Accident Claim Tribunal, Consumer Forums Do Not Have Jurisdiction: NCDRC The National Consumer Disputes Redressal Commission bench comprising Mr Justice Sudip Ahluwalia reiterated that Consumer Fora do not have the jurisdiction to entertain claims/damages involving motor vehicles. District Consumer Disputes Redressal Commission-VII, Southwest Delhi Lack Of …

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount
11 months, 2 weeks ago

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount

Hindustan Times  

Terming the practice of first luring and then cancelling order as unfair trade practice, the District Consumer Disputes Redressal Commission has slapped a fine of ₹50,000 on e-commerce giant Amazon and a retailer. The remaining ₹ 25,000 has to be deposited in the consumer legal aid account head being maintained by the secretary, State Consumer Disputes Redressal Commission, Chandigarh. The …

Hyderabad District Commission Holds Thomas Cook Liable For Failure To Refund Booking Amount Despite Medical Emergency Of Traveller
11 months, 2 weeks ago

Hyderabad District Commission Holds Thomas Cook Liable For Failure To Refund Booking Amount Despite Medical Emergency Of Traveller

Live Law  

The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and D. Madhavi Latha held Thomas Cook liable for deficiency in service and unfair trade practices for refusal to refund the tour package amount, despite the Complainant's medical emergency. While Indigo refunded their airfare due to the medical emergency, Thomas Cook declined to refund …

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