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New Delhi: Communications Minister Ravi Shankar Prasad said that he has an open mind on empowering the telecom watchdog to force penalties on operators for call drops and poor service quality, but will await a formal request. "If the Telecom Regulatory Authority of India approaches us in a structured manner about the legal architecture we will consider it with an open mind," Prasad told IANS in an interview at his office in Sanchar Bhavan here. "If they can provide mobile phone services all over the country, they also need to give good service," he said. The minister said he has also referred complaints of "call masking" by operators to an expert team of the Department of Telecommunications.

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