Optus rejects insider claims of 'human error' as possible factor in hack affecting millions of Australians
Optus has strenuously denied "human error" being a contributing factor in a data breach that inadvertently allowed cyber criminals to steal personal details of potentially millions of customers. Key points: An Optus source says a massive cyber attack likely exploited a flaw in the company's IT system Optus rejected claims that "human error" helped hackers to breach company defences through a test network Optus believes fewer customers than the 9.8 million "worst-case scenario" have been affected A senior figure inside Optus has spoken to the ABC on the condition of anonymity to offer confidential insights into the early findings uncovered by the telecommunication company's IT specialists. " Earlier on Friday, the ABC put specific questions to Optus CEO Kelly Bayer Rosmarin about whether human error involving the company's API was behind the breach. Ms Bayer Rosmarin has declined to specify how many customers have had their data breached, but the Optus CEO believes it's much lower than the "worst-case scenario" of 9.8 million.
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