Coronavirus: Test and trace workers report new problems with troubled service
Sign up for our free Health Check email to receive exclusive analysis on the week in health Get our free Health Check email Get our free Health Check email SIGN UP I would like to be emailed about offers, events and updates from The Independent. As the test and trace service battles a surge in daily positive test results, workers reported a system failure on Sunday which led to a problem with cases being put through for clinical assessment and contact tracing. Clinical workers sat for hours yesterday with no cases and when raised with clinical leads were told Sitel were aware of an ongoing issue with uploading cases onto the system and were trying to resolve it.” They said all cases stopped coming through on the system from around 10am on Sunday adding they were told by senior staff there was “an issue” with the system and uploading of cases by Sitel. The said staff were told not to call Sitel on Monday adding it was “a shambles of an operation.” A third worker confirmed the same experience and a lack of cases coming through for contact tracing. Leaked emails obtained by The Independent last week confirmed the move and said the increase in cases had led to “an immediate challenge to the capacity” of test and trace.
Coronavirus: Government under fire over test and trace programme staffing levels
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