Jodhpur District Commission Orders Zomato To Pay Rs. 1 Lakh Compensation For Delivering Non-Veg Food Instead Of Prescribed Veg Food Items
1 year, 4 months ago

Jodhpur District Commission Orders Zomato To Pay Rs. 1 Lakh Compensation For Delivering Non-Veg Food Instead Of Prescribed Veg Food Items

Live Law  

The District Consumer Disputes Redressal Commission-II, Jodhpur bench comprising Dr. Shyam Sundar Lata and Balveer Khudkhudiya held Zomato liable for the incorrect delivery of non-vegetarian food items to the complainant while he ordered vegetarian food items, causing him and his family mental and physical distress and hurting their religious sentiments. Brief Facts: Mr Shekhar had placed an online order for vegetarian food, specifically, "Make Flurry Oreo and Pizza Makepuff," from McDonalds through Zomato, a popular food delivery platform. Observations by the Commission: The District Commission noted that Zomato acknowledged their mistake when the Complainant contacted them through Twitter messages, and the complainant provided evidence in the form of photographs of these messages and the wrapper of the food item supplied, which was labelled as "Chicken Whole Wheat Bun." The District Commission highlighted that Zomato, as a facilitator connecting customers to restaurants through its online platform, had a duty to ensure the quality of the goods sold and delivered by established standards.

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History of this topic

Zomato gets Rs 803 crore tax notice for non-payment of GST, says will appeal against order
Trending News
3 months, 2 weeks ago

Zomato gets Rs 803 crore tax notice for non-payment of GST, says will appeal against order

India TV News  

Zomato, a popular food delivery app, shared that it has been served a notice for non-payment of GST, with the GST department in Thane imposing a tax demand of Rs 803.4 crore including interest and penalty. The demand order has been received in connection to the GST dues on delivery charges with interest and penalty thereon, Zomato said in a …

India orders Zomato to pay $95 mln in taxes, fines in latest setback
3 months, 2 weeks ago

India orders Zomato to pay $95 mln in taxes, fines in latest setback

Live Mint  

Dec 12 - India's tax department has ordered Zomato to pay 8.04 billion rupees in taxes and fines for non-payment of certain taxes from 2019 to 2022, the food delivery platform said on Thursday. The order directs Zomato to pay 4.02 billion rupees in outstanding taxes and an identical amount as penalty, which totals to more than four times the …

Zomato launches new feature to tackle food waste due to cancelled orders
Trending News
4 months, 2 weeks ago

Zomato launches new feature to tackle food waste due to cancelled orders

Hindustan Times  

Food delivery firm Zomato on Sunday launched a new “food rescue” feature to tackle with food waste arising out of cancelled orders. Now, customers living near restaurants will be able to purchase cancelled food orders at “unbeatable prices”, announced the company's CEO Deepinder Goyal. The CEO said that customers cancel more than 4 lakh “perfectly good orders” on a daily …

Zomato receives GST notice of ₹9.5 crore in Karnataka, Deepinder Goyal's company to appeal
8 months, 3 weeks ago

Zomato receives GST notice of ₹9.5 crore in Karnataka, Deepinder Goyal's company to appeal

Hindustan Times  

Online food ordering and delivery platform Zomato has received a GST demand notice of ₹9.5 crore, it said in a filing on Sunday. Zomato said that the demand is for the fiscal year 2019-20 following an audit of GST returns and account The notice, received on Saturday, demands a GST amount of ₹5.01 crore, interest of ₹3.93 crore, and a …

Zomato gets ₹11.82 crore tax demand notice
11 months, 1 week ago

Zomato gets ₹11.82 crore tax demand notice

The Hindu  

Online food delivery platform Zomato has received a tax demand and penalty order of ₹11.82 crore related to GST on export services provided to its subsidiaries located outside India from July 2017 to March 2021. India’s Zomato posts first-ever profit earlier than expected "We believe that we have a strong case on merits, and the company will be filing an …

Zomato gets tax demand order of Rs 23.26 crore, online food delivery platform to appeal against it
11 months, 3 weeks ago

Zomato gets tax demand order of Rs 23.26 crore, online food delivery platform to appeal against it

India TV News  

Zomato on Sunday stated that it has been issued a tax demand, along with interest and penalty, amounting to Rs 23.26 crore by the Assistant Commissioner of Commercial Taxes in Karnataka. Zomato's regulatory filing In a regulatory filing to the BSE, the company said it has "received an order for FY 2018-19 pursuant to the audit of GST returns and …

Zomato customer flags scary Cash-on-Delivery scam, CEO says he is aware and working to fix
2 years, 2 months ago

Zomato customer flags scary Cash-on-Delivery scam, CEO says he is aware and working to fix

India Today  

Food tech company Zomato might have a scam plaguing its day-to-day operations. Zomato’s food delivery scam The man, named Vinay Sati, shared that he had ordered some burgers from a restaurant and had paid for the same online. The Zomato user then, instead of paying the company, can straightaway pay the delivery person a small sum of Rs 200 or …

Zomato's Failure To Fulfill Promise Of 'On Time Delivery' Amounts To Deficiency In Service: Chandigarh State Consumer Commission
2 years, 7 months ago

Zomato's Failure To Fulfill Promise Of 'On Time Delivery' Amounts To Deficiency In Service: Chandigarh State Consumer Commission

Live Law  

The State Consumer Disputes Redressal Commission has granted relief to a Chandigarh resident whose order under Zomato's promotional policy "On Time or Free" was cancelled after the delivery got delayed.The Commission observed that immense physical harassment & mental agony to the complainant and amounted to "deficiency in service" and "unfair trade practice" on part of the online. The State Consumer …

Zomato, Swiggy to face CCI probe
2 years, 11 months ago

Zomato, Swiggy to face CCI probe

Live Mint  

India's antitrust body has ordered investigation into the conduct of online food delivery platforms Zomato and Swiggy, according to an order dated 4 April. "The Commission is of the view that there exists a prima facie case with respect to some of the conduct of Zomato and Swiggy, which requires an investigation by the Director General, to determine whether the …

Zomato Defends Hrithik Roshan Ad, Says it Aimed to Make Delivery Exec the 'Hero'
3 years, 6 months ago

Zomato Defends Hrithik Roshan Ad, Says it Aimed to Make Delivery Exec the 'Hero'

News 18  

Food ordering and delivery platform Zomato can’t seem to make its way out of news lately. First, it made headlines for allegedly exploiting its delivery executes, then it stirred up controversy again with an ad featuring Bollywood stars that drew social media’s ire for normalising stressful work. It acknowledged the problems surrounding gig worker payouts and working conditions, but said …

Zomato and restaurant association NRAI continue to spar over food aggregator's premium Gold membership
5 years, 6 months ago

Zomato and restaurant association NRAI continue to spar over food aggregator's premium Gold membership

Firstpost  

The NRAI remains steadfast in its belief that Zomato Gold in its current form is not acceptable in either dine-in or delivery segment Zomato Gold remains a bone of contention with restaurants and online food aggregator Zomato. Trade body versus food aggregators National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues …

Zomato strike: Impossible to factor veg, non-veg preferences in delivery says firm
5 years, 7 months ago

Zomato strike: Impossible to factor veg, non-veg preferences in delivery says firm

Live Mint  

New Delhi: Online food delivery platform Zomato on Monday said that in a country as diverse as India it is impossible to ensure that vegetarian and non-vegetarian preferences are factored into delivery logistics. In an official statement, a spokesperson from Zomato said, “In a country as diverse as India, it is impossible to ensure that vegetarian and non-vegetarian preferences are …

Zomato, Pune eatery fined ₹55,000 for serving chicken instead of paneer
5 years, 8 months ago

Zomato, Pune eatery fined ₹55,000 for serving chicken instead of paneer

Live Mint  

Pune: A consumer court here slapped a ₹55,000 fine on food delivery platform Zomato along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. According to media reports, the consumer court directed Zomato to pay the fine within 45 days to city-based lawyer Shanmukh Deshmukh who was delivered non-veg food not just once, …

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