Ola Electric under scrutiny over regulatory violations: Store raids, vehicles seized, showrooms shut. Details here
1 week, 4 days ago

Ola Electric under scrutiny over regulatory violations: Store raids, vehicles seized, showrooms shut. Details here

Live Mint  

Ola Electric Mobility Ltd.’s rapid expansion into brick-and-mortar showrooms is running into regulatory trouble. In response to customer complaints, transport authorities across Indian states have conducted raids, closed showrooms, seized vehicles and sent show-cause notices querying the Bhavish Aggarwal-led firm, according to internal documents and government warning letters seen by Bloomberg News. At least six local transport officials in interviews with Bloomberg News said they were probing Ola for alleged violations, reflecting the dark underbelly of Ola’s aggressive expansion. Ola sporadically applied and obtained trade certificates in some locations in response to transport department’s notices or raids, according to documents seen by Bloomberg News. Ola told transport authorities since at least late 2023 that its experience centers are merely for “customer engagement” and not direct sales, according to documents seen by Bloomberg News, but regulatory probes have continued across states.

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History of this topic

Ola Electric under scrutiny over mismatching sales and registration data: Report
1 day, 4 hours ago

Ola Electric under scrutiny over mismatching sales and registration data: Report

Hindustan Times  

Ola Electric is currently facing increased regulatory scrutiny with the Ministry of Heavy Industries seeking details about discrepancies between the its reported sales and actual vehicle registrations. Ola Electric's S1 Air e-scooters are pictured inside its manufacturing facility in Pochampalli in the southern state of Tamil Nadu, August 15, 2023. As part of the probe, Maharashtra RTO officials inspected multiple …

Ola Electric stores see raids, seizures for allegedly not having trade certificates: Report
1 week, 4 days ago

Ola Electric stores see raids, seizures for allegedly not having trade certificates: Report

Hindustan Times  

Ola Electric Mobility Ltd. is in regulatory trouble, with transport authorities across various states conducting raids, closing showrooms, seizing vehicles and sending show-cause notices due to the stores allegedly not having trade certificates. India's Motor Vehicles Act mandates that every auto showroom, including that of two-wheelers, should have a trade certificate conspicuously displayed if it keeps unregistered vehicles. Ola had …

Ola Electric Showrooms Raided Across India For Trade Certificate Violations: Report
1 week, 6 days ago

Ola Electric Showrooms Raided Across India For Trade Certificate Violations: Report

ABP News  

Ola Electric Mobility’s rapid expansion into physical showrooms is facing regulatory challenges. However, a Bloomberg report revealed that, out of around 3,400 showrooms with available data, only slightly over 100 had the trade certificates required under India’s Motor Vehicles Act. India's Motor Vehicles Act India's Motor Vehicles Act requires that all auto showrooms, including those selling two-wheelers, prominently display a …

Ola Electric faces increased scrutiny as Central Consumer Protection Authority seeks more information
2 months, 1 week ago

Ola Electric faces increased scrutiny as Central Consumer Protection Authority seeks more information

Live Mint  

The Central Consumer Protection Authority, which has requested additional information from Ola Electric Mobility in relation to a December order, the company told the exchanges on January 10. Requests for Additional Information “In continuation of the earlier letter received from the Central Consumer Protection Authority, dated December 04, 2024, by Ola Electric Mobility, we would like to inform you that …

Ola Electric faces govt probe amid complaints over service standards
4 months ago

Ola Electric faces govt probe amid complaints over service standards

Hindustan Times  

The Bureau of Indian Standards will probe Ola Electric, the country’s largest maker of e-scooters, for deficient services and product quality, an official said on Thursday. The move comes after CCPA’s notice to Ola Electric last month, seeking a response from the SoftBank-backed company over more than 10,000 complaints from customers on the National Consumer Helpline. Angry customers recently took …

Trouble for Ola Electric: Consumer watchdog orders probe into complaints
4 months, 1 week ago

Trouble for Ola Electric: Consumer watchdog orders probe into complaints

Live Mint  

Signalling mounting trouble for Ola Electric, the Central Consumer Protection Authority has ordered a detailed probe into alleged “deficiencies” in the company’s services and products, specifically regarding its scooters. The top consumer rights regulator has directed the Bureau of Indian Standards to verify the company’s claims regarding its resolution of customer grievances, consumer affairs secretary Nidhi Khare said on Thursday. …

More trouble for Ola Electric, faces investigation over service standards: Report
Trending News
4 months, 1 week ago

More trouble for Ola Electric, faces investigation over service standards: Report

India Today  

The country's leading certification agency, the Bureau of Indian Standards, is set to investigate Ola Electric over alleged deficiencies in service standards and product quality, according to Consumer Affairs Secretary Nidhi Khare. In October, the CCPA requested Ola Electric to explain why it had received nearly 10,000 complaints from customers. The rising volume of complaints has brought regulatory scrutiny upon …

Consumer Complainants' Joy: Ola Electric Resolves 99.1% of Complaints
4 months, 3 weeks ago

Consumer Complainants' Joy: Ola Electric Resolves 99.1% of Complaints

Hindustan Times  

Kunal Kamra's post on Ola Electric's complaints garners mixed reactions. While he celebrates 99% of the complaints resolved, he questions the company's handling of user complaints and the applicability of the Consumer Protection Act (CCPA). The debate highlights the ongoing challenges faced by Ola Electric in addressing consumer grievances and maintaining transparency in its communication.

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