WhatsApp may soon offer direct chat support so you can talk to a human to fix app issues
1 week, 3 days ago

WhatsApp may soon offer direct chat support so you can talk to a human to fix app issues

India Today  

WhatsApp is one of the most popular messaging apps in the world. A WABetaInfo report claims that WhatsApp is working on a new feature which will bring access to human support on the web app. On the web app, however, there is still no way to interact with a human agent to get an issue resolved, but there is the Contact Us option, which lets you send WhatsApp your issues. However, with the new WhatsApp feature coming in, contacting with a human agent will be an additional layer added to the WhatsApp support. According to a screenshot shared by WABetaInfo, WhatsApp is testing an option called Chat With Us in the web app, which will be in the help section of the desktop app.

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History of this topic

WhatsApp users can now chat with ChatGPT: Here’s how
Top News
3 weeks ago

WhatsApp users can now chat with ChatGPT: Here’s how

India TV News  

WhatsApp users can now interact with friends and family with OpenAI's ChatGPT directly on the platform. However, there’s a warning for the users who are using older versions of their smartphones— as WhatsApp will end its support for iOS versions earlier than 15.1 starting May 2025. WhatsApp’s two billion monthly active users could now leverage ChatGPT for creative writing, project …

WhatsApp to soon introduce AI-powered customer support feature: Know how it will work
11 months ago

WhatsApp to soon introduce AI-powered customer support feature: Know how it will work

India TV News  

WhatsApp, the instant messaging app owned by Meta, keeps getting updates to make it better. According to reports from WABetaInfo, WhatsApp might soon use AI to answer users' questions in the support section. It means that some messages from WhatsApp Support could be generated by AI, using secure technology from Meta. This feature aims to help users solve problems even …

WhatsApp set to roll out 3rd-party chat support: Details
11 months ago

WhatsApp set to roll out 3rd-party chat support: Details

India TV News  

WhatsApp, a Meta-owned instant messaging platform has reportedly preparing to allow third-party messaging apps on its platform, ahead of the European Union’s Digital Markets Act which will come into force by March. He was quoted saying in a report: “There’s real tension between offering an easy way to offer this interoperability to third parties while at the same time preserving …

WhatsApp AI Assistant May Be Rolled Soon And It Could Answer Questions, More
1 year, 1 month ago

WhatsApp AI Assistant May Be Rolled Soon And It Could Answer Questions, More

ABP News  

Meta-owned WhatsApp's integrated artificial intelligence chatbot is likely to be released soon. The social networking giant, at Meta Connect 2023, had announced it has plans to integrate an AI chatbot into WhatsApp, the workd's most popular messaging platform. However, Facebook parent Meta is likely to roll this out for all users soon, the media has reported as the new beta …

WhatsApp's new AI feature to improve user support: Check what's coming
1 year, 2 months ago

WhatsApp's new AI feature to improve user support: Check what's coming

India TV News  

WhatsApp, the popular instant messaging app owned by Meta, is reportedly in the works to introduce a new feature that will utilise artificial intelligence to respond to support queries more effectively. The latest WhatsApp beta for Android, version 2.23.23.8, available on the Google Play Store, has revealed the company's plans to enhance its service quality. This feature, although still in …

WhatsApp introduces in-app chat support on Windows beta: Know about latest update
1 year, 6 months ago

WhatsApp introduces in-app chat support on Windows beta: Know about latest update

India TV News  

WhatsApp, the instant messaging platform owned by Meta, has introduced a new in-app chat support feature for its Windows beta version. The introduction of in-app chat support is expected to be a time-saving and convenient feature for users. In addition to the chat support feature, WhatsApp also recently introduced a crop tool for the drawing editor in its Windows beta …

WhatsApp will soon allow users to chat with themselves; details here
2 years, 4 months ago

WhatsApp will soon allow users to chat with themselves; details here

Firstpost  

According to a report in WaBetaInfo, the messaging app is working on “letting you use your own chat on linked devices”. The latest news to join the list of much-anticipated upcoming features is that WhatsApp will soon allow users to send messages to themselves. As per the report, WhatsApp is planning to release the feature in a future update of …

WhatsApp working on support chat threads to help users manage bug reports
3 years, 9 months ago

WhatsApp working on support chat threads to help users manage bug reports

India Today  

WhatsApp has been testing a couple of new features on its app to enhance the user experience. The latest feature that Facebook-owned messaging is reportedly testing is the support chat threads, which will let users report bugs in the app. As per the Wabetainfo report, WhatsApp is testing Support Chat Threads that will let users report bugs directly to WhatsApp …

Facebook Messenger and WhatsApp likely to get cross-chat support
4 years, 6 months ago

Facebook Messenger and WhatsApp likely to get cross-chat support

India Today  

Facebook is likely to enable communication between Facebook Messenger and WhatsApp soon. “This is not really an integration of the Facebook service into Instagram, but recently @Alex193a has warned me about the integration of WhatsApp into Facebook Messenger, including several important tracks! Some important references were found about this integration: in particular, Facebook is creating some tables in a local …

WhatsApp Is at the Center of Coronavirus Response
4 years, 9 months ago

WhatsApp Is at the Center of Coronavirus Response

Wired  

The Covid-19 pandemic is impacting communities around the world. When you text "hi" to +41 79 893 1892 over WhatsApp, you'll receive back a text from the WHO that includes a variety of menu items for the latest information, like novel coronavirus infection rates around the world, travel advisories, and misinformation that should be debunked. "We already have over one …

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