Dollar General joins growing list of retailers, including Target and Costco, to reverse course on self-checkout due to shoplifting and machine costs after adding them to more than half its 19,000 stor
1 year ago

Dollar General joins growing list of retailers, including Target and Costco, to reverse course on self-checkout due to shoplifting and machine costs after adding them to more than half its 19,000 stor

Daily Mail  

Dollar General has joined the growing list of retailers turning their backs on self-checkouts, saying they drive losses through shoplifting and customer errors. Dollar General CEO Todd Vasos said: 'We had started to rely too much this year on self-checkout in our stores. Dollar General CEO Todd Vasos said moving away from self-checkouts would help the chain combat shrink Dollar General joins a raft of companies moving away from self-checkouts The company had also piloted self-checkout only stores with no cashier lanes, betting it would reduce labor costs and speed up checkout processes. Shrink has been a growing problem for a number of retailers as a wave of shoplifting hits the country and Dollar General is just the latest company to move away from self-checkouts. A report by the National Retail Federation found Los Angeles had the highest rate of 'organized retail crime ' for the fifth consecutive year Meanwhile some stores said they were increasing the number of staff working on self-checkouts to monitor customers or introduced measures to limit the number of customers who can use them.

History of this topic

Supermarket chain voted best in the US is quietly removing self-checkouts - but experts question claim it's to improve customer service
1 month, 2 weeks ago
Dollar General is putting workers’ safety at risk, Labor Department says
3 years ago

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