Undercover at busy GP chain where some days NO doctors are available

An undercover BBC investigation has shone a light into the 'unbelievable' workings at Britain's biggest chain of GP practices. BBC reporter Jacqui Wakefield worked undercover as a receptionist at one Operose Health surgery in London while uncovering the concerning practices Radical NHS treatment of 'social prescribing' could see GPs recommend gardening, baking and even singing to fight chronic ailments instead of giving you pills You could find some surprising treatments on offer when you next visit your GP surgery. The BBC footage shows staff expressing their frustration at being forced to turn patients away on one day when there were no doctors available to take appointments One Operose admin team member described having to sue Google and common sense to decide which patient documents needed to be seen by a doctor or not GPs are still offering too many remote consultations and need to strike a better balance for patients, NHS boss says Family doctors have not struck the right balance between in-person and online appointments, a top NHS official has admitted. Reporter Jacqui Wakefield also found the Operose Health practice she worked at hired physician associates rather than GPs. Analysis by Panorama found Operose, owned by US health giant Centene Corporation, employs 0.6 full-time GPs for every 2,000 registered patients, half the national average.