Big challenge to ensure consumer welfare with e-commerce, says Paswan
10 years, 5 months ago

Big challenge to ensure consumer welfare with e-commerce, says Paswan

Firstpost  

Paswan further said that though the government has largely not received complaints from e-commerce consumers, but the existing mechanism need to be strengthened to address their grievances. New Delhi: Amid rise in e-commerce activities in the country, Consumer Affairs Minister Ram Vilas Paswan today said there was need to strengthen consumer protection strategies for online consumers. E-commerce is also growing and E-commerce consumers should be no less protected when shopping online than when they buy from local store,” Paswan said at an event organised by Consumer Coordination Council. Consumer Affairs Secretary Keshav Desiraju also stressed on the need to re-visit consumer protection policies in the context of growing e-commerce activities.

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History of this topic

Govt unveils revamped e-Jagriti app and Jago Grahak Jago app to boost consumer protection
3 months ago

Govt unveils revamped e-Jagriti app and Jago Grahak Jago app to boost consumer protection

Live Mint  

New Delhi: The government on Tuesday launched the revamped Jagriti App to enhance consumer protection and promote digital access to justice. The app, along with the newly introduced ‘Jago Grahak Jago App’ and ‘Jagriti Dashboard,’ aims to equip consumers with tools to identify and address dark patterns on e-commerce platforms, ensuring fair practices and consumer rights protection, the ministry of …

Government rolls out new consumer protection AI tools
Trending News
3 months ago

Government rolls out new consumer protection AI tools

Live Mint  

New Delhi:Food and Consumer Affairs Minister Pralhad Joshi on Tuesday launched several initiatives to strengthen consumer protection, including artificial intelligence-enabled helpline and tools to detect deceptive marketing practices, while major e-commerce players pledged to enhance online shopping safety. Leading platforms, including Reliance Retail, Tata Sons and Zomato adopted a safety pledge as the government rolled out new consumer protection measures …

As tech evolves, so must our regulatory frameworks: Pralhad Joshi
3 months ago

As tech evolves, so must our regulatory frameworks: Pralhad Joshi

Hindustan Times  

New Delhi The Union government enacted an amended Consumer Protection Act in 2019 to deal with newer challenges in a digitised, technologically evolving marketplace where traditional consumer safeguards no longer apply. In an interview with Zia Haq on the occasion of National Consumers’ Day, Union food and consumer affairs minister Pralhad Joshi answers key questions on consumer rights. Edited excerpts: …

Ecomm cos must ensure transparency, trust, uphold consumer interest: Pralhad Joshi at Amazon event
3 months, 2 weeks ago

Ecomm cos must ensure transparency, trust, uphold consumer interest: Pralhad Joshi at Amazon event

Live Mint  

New Delhi, Dec 10 Minister for Consumer Affairs Pralhad Joshi on Tuesday asserted that e-commerce companies have a significant role to play in ensuring transparent, trustworthy, and safe shopping environment for all consumers. Speaking at Amazon smbhav Summit, Joshi outlined the government's all-out efforts to ensure that consumer rights are protected through slew of measures such as Consumer Protection Act, …

Now, consumer affairs ministry plans podcast to expose fraudulent practices
10 months, 2 weeks ago

Now, consumer affairs ministry plans podcast to expose fraudulent practices

Live Mint  

New Delhi: As part of the Union government’s drive to educate consumers about fraudulent practices, the consumer affairs ministry will launch a podcast that will help raise awareness about such malpractices, two people aware of the matter said. The key objective of the podcast is to reach out to every digitally literate consumer and educate them about their rights and …

DC Edit | E-com policy initiative welcome
1 year, 7 months ago

DC Edit | E-com policy initiative welcome

Deccan Chronicle  

The Union government’s decision to finalise the long overdue national e-commerce policy is a welcome move, which will guide one of the fast-growing sectors of the Indian economy. By offering huge discounts, the e-commerce sector has gradually transformed from a $14-billion market in 2014 to $70-billion in 2022 — a growth of five times affecting fortunes of hundreds of brick-and-mortar …

Empowering Consumers in E-Commerce: Unleashing Policy for Protection, Not Dilution - News18
1 year, 7 months ago

Empowering Consumers in E-Commerce: Unleashing Policy for Protection, Not Dilution - News18

News 18  

If the Consumer Protection Rules or the E-Commerce Policy are implemented strictly, they may have worrisome implications. In order to strengthen consumer protection, e-commerce companies have implemented rigorous measures to combat fraudulent activities and safeguard against counterfeit products. While the Parliamentary Standing Committee’s intention to address the potential negative impact of such pricing practices is commendable, restricting discounts and competitive …

Guidelines to curb 'deceptive' e-commerce marketing practices soon: Govt
1 year, 9 months ago

Guidelines to curb 'deceptive' e-commerce marketing practices soon: Govt

Firstpost  

The ministry will develop a comprehensive framework to protect consumers in collaboration with the Advertising Standards Council of India. The guidelines would be drafted within two months to curb deceptive or dark patterns that manipulate consumer choices, Union Consumer Affairs Secretary Rohit Kumar Singh said on June 13. The ministry on June 13 encouraged stakeholders, including e-commerce sites like Amazon, …

E-commerce-If it Ain’t Broke, Don’t Fix it
2 years ago

E-commerce-If it Ain’t Broke, Don’t Fix it

Hindustan Times  

Government is in the process of adopting the amendments to Consumer Protection Rules, 2020 with an intent to prevent unfair trade practices in e-commerce and protect consumer’s interests. Sellers need to provide product information in a symmetrical manner, and buyers need to be able to view the sellers’ offerings in a non-discriminatory / non-preferential manner. Consumer’s is best served if …

Big Tech and the need in India for ex-ante regulation
2 years, 3 months ago

Big Tech and the need in India for ex-ante regulation

The Hindu  

The Indian anti-trust body, the Competition Commission of India ’s move, in October, to impose a penalty of ₹1,337.76 crore on Google for abusing its dominant position in the android mobile device ecosystem, has forced us, once again, to rethink the market power of Big Tech companies. The EU’s Digital Market Act and “gatekeepers” who will enforce rules and regulations …

FDI policy on e-commerce: Online firms cannot win the game by blaming govt but by finding a way around regulations
3 years, 2 months ago

FDI policy on e-commerce: Online firms cannot win the game by blaming govt but by finding a way around regulations

Firstpost  

The reluctance of digital/technology companies to invest time and resources to navigate an uncertain regulatory landscape is more to be blamed than the FDI policy itself. The new Foreign Direct Investment policy prevents online marketplaces from holding any equity interest and control over inventories through related companies that sell on their platform to avoid vertical foreclosure and exclusivity. Even Competition …

Proposed e-commerce policy to be robust, balanced, says Piyush Goyal
3 years, 5 months ago

Proposed e-commerce policy to be robust, balanced, says Piyush Goyal

The Hindu  

Union minister Piyush Goyal on Sunday assured that every stakeholder's interest will be taken into consideration while framing the e-commerce policy which would be robust and in the interest of every Indian. Mr. Goyal, who heads Commerce and Industry as well as Consumer Affairs ministries, also said that he welcomes all the feedback on the draft e-commerce rules but comments …

Tweak draft e-com rules, says Nasscom
3 years, 8 months ago

Tweak draft e-com rules, says Nasscom

The Hindu  

Consumer consent for sharing information, limiting fallback liability to timely refund, and aligning some of the proposed amendments that are currently beyond the scope of the Consumer Protection Act 2019 with the objective of the Act, are some recommendations that National Association of Software and Services Companies has made on the draft e-commerce rules. In a statement, the industry body …

E-commerce rules: The pushback begins
3 years, 8 months ago

E-commerce rules: The pushback begins

Live Mint  

E-commerce companies and industry associations gave their recommendations to the government, calling for several changes to the proposed Consumer Protection Rules, 2020, on Wednesday, the last day to submit their feedback. By widening the definition, the government might be risking forcing even smaller sellers to comply with the proposed e-commerce rules, increasing the compliance burden and affecting their ease of …

Union government’s new e-commerce rules target Amazon and Flipkart-Walmart
3 years, 8 months ago

Union government’s new e-commerce rules target Amazon and Flipkart-Walmart

The Hindu  

T he National Democratic Alliance government has decided to further tighten its regulation of e-commerce, taking on foreign giants such as Amazon and Flipkart-Walmart in particular, with implications for domestic organised retail majors such as Reliance. Specifically, the guidelines noted that 100 per cent FDI under the automatic route is permitted only in a marketplace model of e-commerce, where the …

Explained: Will proposed e-commerce rules do away with flash sales, boost Make In India?
3 years, 9 months ago

Explained: Will proposed e-commerce rules do away with flash sales, boost Make In India?

Firstpost  

Along the lines of the grievance officers that social media platforms are required to appoint an India, e-commerce platforms, too, will be mandated to create the roles of a chief compliance officer, nodal contact person, and resident grievance officer The e-commerce marketplace in India is already worth more than $80 billion this year and, by 2027, will have touched $200 …

EXPLAINED: Will Proposed Changes To E-Commerce Rules Do Away With Flash Sales, Boost Make In India?
3 years, 9 months ago

EXPLAINED: Will Proposed Changes To E-Commerce Rules Do Away With Flash Sales, Boost Make In India?

News 18  

The e-commerce marketplace in India is already worth more than $80 billion this year and, by 2027, will have touched $200 billion in value. But the amended rules say that such “no e-commerce entity shall organise a flash sale of goods or services offered on its platform” where such a sale is “organised by fraudulently intercepting the ordinary course of …

Policy creep: The Hindu Editorial on e-commerce and overregulation risks
3 years, 9 months ago

Policy creep: The Hindu Editorial on e-commerce and overregulation risks

The Hindu  

Barely 11 months after the Government notified the Consumer Protection Rules, 2020, the Department of Consumer Affairs has mooted a set of sweeping amendments, ostensibly “to protect the interests of consumers. Among them is a norm stipulating the appointment of a chief compliance officer, a nodal contact person for 24x7 coordination with law enforcement agencies, and another requiring e-commerce entities …

Explained: Government Proposes New E-commerce Rules, Here's What it Means for Consumers
3 years, 9 months ago

Explained: Government Proposes New E-commerce Rules, Here's What it Means for Consumers

News 18  

The central government on Monday proposed amendments to the Consumer Protection Rules, 2020 and sought public comments on banning “mis-selling” and fraudulent “flash sale” of goods and services on e-commerce platforms such as Flipkart and Amazon. The new draft rules have also proposed that every e-commerce entity which intends to operate in India must register itself with the Department for …

10 Important Factors An E-Commerce Entity Must Know To Deal With The Consumers In 2020
4 years, 2 months ago

10 Important Factors An E-Commerce Entity Must Know To Deal With The Consumers In 2020

Live Law  

As per ministry of communication, Govt. Who is an E-commerce entity under Consumer Protection Act, 2019 & Consumer Protection Rules, 2020? E-commerce entities where Consumer Protection Act, 2019 & Consumer Protection Rules, 2020 applies:- Marketplace e-commerce entity which provides an information technology platform on a digital or electronic network to facilitate transactions between buyers and sellers. Consumer Protection Act, 2019 …

Consumer Protection (E-commerce) Rules 2020: A Step In The Right Direction?
4 years, 7 months ago

Consumer Protection (E-commerce) Rules 2020: A Step In The Right Direction?

Live Law  

The e-commerce industry was already booming but the pandemic has impacted its growth significantly. The Consumer Protection Rules, 2020 complement the Act with regards to the protection of consumers from unfair trade practices and other practices of e-commerce platforms. However, many established and prominent companies already follow this mechanism but the idea behind this rule is to make a uniform …

Consumer Protection (E-Commerce) Rules Comes Into Force [Read Notification]
4 years, 8 months ago

Consumer Protection (E-Commerce) Rules Comes Into Force [Read Notification]

Live Law  

The Central Government has notified Consumer Protection Rules, 2020 to prevent unfair trade practices in e-commerce, direct selling and also to protect the interest and rights of consumers. Section 94 of the Consumer Protection Act 2019 empowers the Central Government to take measures to prevent unfair trade practices in e-commerce, direct selling and also to protect the. Section 94 of …

E-tailers must solve complaints, ease returns under new law
4 years, 8 months ago

E-tailers must solve complaints, ease returns under new law

Live Mint  

Online retailers must facilitate easy returns, address customer complaints and avoid discriminating against merchants on their platforms, according to proposed rules for e-commerce companies under India’s new consumer protection law. The e-commerce rules will apply to all electronic retailers offering goods and services to Indian consumers, whether registered in India or overseas, Union minister Ram Vilas Paswan said in a …

New Consumer Protection Act Comes Into Force; Know What Are Consumer Rights, Offences & Penalties On Violation
4 years, 8 months ago

New Consumer Protection Act Comes Into Force; Know What Are Consumer Rights, Offences & Penalties On Violation

ABP News  

The right to be protected against the marketing of goods, products or services which are hazardous to life and property The right to be informed about the quality, quantity, potency, purity, standard and price of goods, products or services, as the case may be, so as to protect the consumer against unfair trade practices; The right to be assured, wherever …

The Rights Of Consumers In The Digital Age: Advantages And Disadvantages Of E-Commerce
5 years, 2 months ago

The Rights Of Consumers In The Digital Age: Advantages And Disadvantages Of E-Commerce

Live Law  

E-commerce has seen immense growth in the recent past; the use of smartphones and readily available internet has completely transformed the way of purchasing today. Today a consumer not only make purchases online but also browse a wide range of goods, look for a specific product and also compare prices easily. Similar to a common consumer an e-commerce consumers right …

E-commerce guidelines to be mandatory under consumer protection law: Paswan
5 years, 6 months ago

E-commerce guidelines to be mandatory under consumer protection law: Paswan

Live Mint  

New Delhi: To protect consumer interest, the government on Tuesday said the guidelines drafted for e-commerce firms will be made mandatory under the new Consumer Protection Act and stringent action against violators will be taken by a regulatory authority. "The draft guidelines on e-commerce will be made part of the rules under the new consumer protection law. "Consumer Affairs Secretary …

Centre to frame rules within three months to implement Consumer Protection Act: Paswan
5 years, 7 months ago

Centre to frame rules within three months to implement Consumer Protection Act: Paswan

The Hindu  

The Centre will, within three months, frame rules and set up an authority to implement the newly enacted Consumer Protection Act, Food and Consumer Affairs Minister Ram Vilas Paswan said on August 13. Earlier this month, the Parliament approved ‘The Consumer Protection Bill 2019’, replacing the Consumer Protection Act, 1986. Highlighting the provisions of this law, Mr. Paswan termed the …

New Consumer Protection Bill must reflect the changing times
5 years, 9 months ago

New Consumer Protection Bill must reflect the changing times

Hindustan Times  

During the last days of his tenure as the union minister for consumer affairs in the previous Modi government, Ram Vilas Paswan had expressed regret that the much awaited Consumer Protection Bill, 2018, meant to replace the existing consumer protection law of 1986, could not be passed by both Houses of Parliament. The Bill, for example, does not address the …

Conference On Consumer Laws Conducted By DNLU On World Consumer Day
6 years ago

Conference On Consumer Laws Conducted By DNLU On World Consumer Day

Live Law  

To commemorate the World Consumer Day, which falls on March 15, the Dharmashastra National Law University conducted a conference-cum-workshop on Thematic Areas in Consumer Laws: Emerging Trends. Advocate Shyamlal Narayan Shrivastava stated that consumerist society is materialistic and due to increasing consumerism and globalization, there arises a need of the Consumer Protection Act. Dr. Pratima Narayan started with an introduction …

What draft e-commerce policy means for India’s retail sector
6 years, 7 months ago

What draft e-commerce policy means for India’s retail sector

Live Mint  

New Delhi: Just a day before her retirement on 31 July, commerce secretary Rita Teotia tabled the draft e-commerce policy before a panel headed by commerce and industry minister Suresh Prabhu. The draft e-commerce policy, which effectively seeks to regulate all aspects of online retail and recommends strict restrictions, including curbs on discounts, may impact not just e-commerce companies, but …

All you need know – The Consumers Protection Bill, 2018
6 years, 10 months ago

All you need know – The Consumers Protection Bill, 2018

Op India  

Consumer rights are essential in an open market scenario, as fraudulence in the shape of misleading With this idea in mind, the incumbent government has proposed a new bill, titled- Consumers Protection Bill, 2018. The rights of the consumer under this Bill- In total six rights have been mentioned in this bill, these include but not restricted to – The …

Consumer Protection Bill 2018: Stepping Up Efforts to Resolve Consumer Disputes
7 years, 2 months ago

Consumer Protection Bill 2018: Stepping Up Efforts to Resolve Consumer Disputes

Live Law  

The Consumer Protection Bill of 2018 aims to streamline the consumer dispute redressal process by establishing a Central Consumer Protection Authority. The Authority will have the power to investigate and take action against misleading advertisements, unfair contracts, and defective products and services. It will also have the authority to impose penalties, including fines and imprisonment, for violations of consumer rights. …

Highlights Of Consumer Protection Bill-2018 [Read Bill]
7 years, 2 months ago

Highlights Of Consumer Protection Bill-2018 [Read Bill]

Live Law  

Although the working of the consumer dispute redressal agencies under the Consumer Protection Act of 1986 has served the purpose of the legislation to a considerable extent, the disposal of cases has not been fast due to various constraints. The main features of the Bill are as follows: Central Consumer Protection Authority With a view to fill the institutional void …

Will the planned consumer protection law run amok with businesses and spoil the free-market spirit?
7 years, 4 months ago

Will the planned consumer protection law run amok with businesses and spoil the free-market spirit?

Firstpost  

Prime Minister Narender Modi has given dark hints of tough days ahead for marketing companies and in-house departments as well as to Authorities are a throwback to dictatorship regimes and envision powerful commissars strutting about wielding a stern stick. The extant consumer protection law is one with jurisdiction being carved out among district, state and national forums based on monetary …

Centre working on new consumer protection law to crackdown on misleading ads, promises Narendra Modi
7 years, 4 months ago

Centre working on new consumer protection law to crackdown on misleading ads, promises Narendra Modi

Firstpost  

The government is coming up with this new law, replacing the Consumer Protection Act 1986, which will incorporate the revised 2015 UN guidelines on consumer protection. New Delhi: Prime Minister Narendra Modi today said a new consumer protection law is on the anvil to crackdown on misleading ads and ensure that grievances are redressed in a time-bound and cost effective …

New Consumer Protection Bill gets cabinet nod
9 years, 7 months ago

New Consumer Protection Bill gets cabinet nod

Live Law  

The Cabinet yesterday approved a new Consumer Protection Bill, which seeks to replace the Consumer Protection Act, 1986, which has been amended thrice earlier- in 1991, 1993, 2002. The new Bill intends to set up a regulatory authority having the powers to recall products and initiate class action suit against defaulting companies, including e-tailers.“E-commerce has provided new. The new Bill …

Cabinet approves new Consumer Protection Bill that seeks to replace 29-year-old law
9 years, 7 months ago

Cabinet approves new Consumer Protection Bill that seeks to replace 29-year-old law

Firstpost  

The Cabinet on Wednesday approved a new Consumer Protection Bill 2015 that seeks to replace a 29-year-old law and proposes to set up a regulatory authority. New Delhi: The Cabinet on Wednesday approved a new Consumer Protection Bill 2015 that seeks to replace a 29-year-old law and proposes to set up a regulatory authority which will have powers to recall …

‘Consumer welfare a neglected area’
11 years, 10 months ago

‘Consumer welfare a neglected area’

The Hindu  

The concept of consumer protection by means of enacting laws through organisations designed to ensure the rights of consumers as well as fair trade competition and the free flow of truthful information in the marketplace is conspicuously missing in Krishna district. Pointing to the mushrooming push carts loaded with junk food along the main roads, he said the fact that …

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