In defence of British Airways – even after this weekend’s performance
The IndependentSign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. To continue the demotion theme: after decades of clinging on by my fingertips to “Silver” status in the British Airways Executive Club, I have finally been relegated to “Bronze” – losing all kinds of benefits, from lounge access to free seat selection. Fly anyone but British Airways and Lufthansa.” I find that a bizarre statement, presumably from someone who has never experienced the “Caribbean configuration” on Air France, for example. For almost 40 years, British Airways has had an annoying long-haul rival in the shape of Virgin Atlantic, keeping the “legacy” carrier honest and competitive. Urging passengers to switch to another airline, with Wizz Air to be “avoided at all costs”, strikes me as a bizarre conclusion from an organisation that champions consumer choice.
History of this topic
Wizz Air named worst UK airline for customer service in Which? survey
The Independent
Jet2 named best-rated airline in Europe
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