4 years, 8 months ago

Technology could make justice delivery efficient and affordable

The covid-19 pandemic continues to challenge the way traditional services are delivered, including justice delivery. Efficient justice delivery will require the intervention of technology, and a three-tiered approach that stratifies dispute avoidance, dispute containment, and dispute resolution. The integration of technology could make the delivery of justice more affordable and convenient, and this is what ODR can help accomplish across the country. Vidhi’s paper also cites international examples of ODR being used as a tool for settling small-value claims; it places a spotlight on the online dispute resolution centre of New Mexico’s courts for debt and money-due cases at the district level in the US, the online mechanism for the settlement of money claim disputes in the UK, and also a civil administrative tribunal for small-value disputes in Canada. ODR could well be what binds instant adaptability with India’s larger goal of finding technology-driven solutions that help the common man secure timely, affordable and efficient justice delivery.

Live Mint

Discover Related