Amid the Capitol riot, Facebook faced its own insurrection
Associated PressWASHINGTON — As supporters of Donald Trump stormed the U.S. Capitol on Jan. 6th, battling police and forcing lawmakers into hiding, an insurrection of a different kind was taking place inside the world’s largest social media company. At the same time, frustration inside Facebook erupted over what some saw as the company’s halting and inconsistent response to rising extremism in the U.S. “Haven’t we had enough time to figure out how to manage discourse without enabling violence?” one employee wrote on an internal message board at the height of the Jan. 6 turmoil. “As soon as the election was over, they turned them back off or they changed the settings back to what they were before, to prioritize growth over safety,” Haugen said in an interview with “60 Minutes.” An internal Facebook report following Jan. 6, previously reported by BuzzFeed, faulted the company for having a “piecemeal” approach to the rapid growth of “Stop the Steal” pages, related misinformation sources, and violent and inciteful comments. One employee who departed the company in 2020 left a long note charging that promising new tools, backed by strong research, were being constrained by Facebook for “fears of public and policy stakeholder responses”. Those results led the researcher, whose name was redacted by the whistleblower, to recommend safety measures running from removing content with known conspiracy references and disabling “top contributor” badges for misinformation commenters to lowering the threshold number of followers required before Facebook verifies a page administrator’s identity.