What to do about forgotten recurring direct debits or unauthorised transactions

Earlier this year, Erin Hannah Hill's husband Simon found a strange transaction in her bank account when they were reviewing her finances. "I think that story of Erin's, something's gone wrong there," Ms Filipich says "She's cancelled the membership, and they haven't cancelled the direct debit, but it does depend on the terms and conditions. Some services may have terms and conditions requiring payment via direct debit and if you still owe money you may need to negotiate an alternative payment method. "The systems are designed so that when you part with your money, it's easy for to keep coming," Ms Filipich says. Getting help for direct debits and unauthorised charges Erin and Simon are hoping to get their money back but they're still negotiating with the gym owner.