How are companies using AI agents? Here’s a look at five early users of the bots
2 months, 3 weeks ago

How are companies using AI agents? Here’s a look at five early users of the bots

Live Mint  

Artificial intelligence agents have emerged as one of the most exciting aspects of generative AI for business because they take chatbots to the next level, performing complex tasks without help from humans. “We’re using agents now to take that content, with all those variables, and figure out, ‘When’s the next time to do that switch and actually execute it?’" he said. To make it all happen, the San Jose, Calif.-based online marketplace created its own “agent framework" that can use several large language models in the background, said Nitzan Mekel-Bobrov, eBay’s chief AI officer. About 10,000 employees use the AI agent each week, said Jonathan Abrahamson, Deutsche Telekom’s Chief Product and Digital Officer. Cosentino: ‘Digital workforce’ solving customer issues The Spanish company Cosentino, which makes countertop surfaces and other stone materials for homes and buildings, has brought on a “digital workforce" of AI agents to fill the gaps in its customer service staff, said Rafael Domene, the company’s CIO.

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History of this topic

How AI Is redefining the future of marketing
1 day, 19 hours ago

How AI Is redefining the future of marketing

Hindustan Times  

The marketing world stands at the precipice of a revolution unlike any it has seen before. We now routinely deploy campaigns that reallocate budgets across channels by the hour, pause underperforming ad sets without human prompting, and generate new creatives based on emerging engagement patterns. They've developed new skills like prompt engineering to maximise generative AI's potential and cultivated algorithmic …

AI Weds E-commerce
4 days, 22 hours ago

AI Weds E-commerce

Live Law  

It is expected that AI would eventually replace every mode available in life. Section 67A of the IT Act further prescribes punishment for publishing or transmitting of material containing sexually explicit act, etc., in electronic form with imprisonment for a term which may extend to 5 years along with fine up to Rs. POCSO Act further envisages that using a …

Roles for AI agents, rethinking EV charging and ransomware threats
1 week ago

Roles for AI agents, rethinking EV charging and ransomware threats

Hindustan Times  

Days after I analysed the Agentic AI developments, Microsoft has made its biggest and most serious pitch yet. Major technology firms are rapidly adopting "agentic AI" – I’d say think of these as systems with human-like intelligence designed to work autonomously towards specific goals. A question I’ve repeatedly asked industry experts is — what happens to humans working the roles …

TCS, Infosys hop onto Adobe’s new platform to sell AI services to clients
1 week, 2 days ago

TCS, Infosys hop onto Adobe’s new platform to sell AI services to clients

Live Mint  

LAS VEGAS : India’s largest software services firms, which have lagged their global peer Accenture PLC in selling generative artificial intelligence -based services to clients, are piggybacking on software maker Adobe Inc's platform to win more clients incorporating AI into their businesses. “With agentic AI automation, we are seeing significant interest from companies to adopt TCS’ AI offerings, in which …

Adobe diversifies beyond its cash cow to sell AI to businesses
2 weeks, 1 day ago

Adobe diversifies beyond its cash cow to sell AI to businesses

Live Mint  

Las Vegas, USA: Adobe Inc has become the latest company to join the bandwagon to offer artificial intelligence services with its agentic AI platform as the technology firm diversifies beyond its core offering. Adobe has started selling its agentic AI platform to enterprises, counting technology integrator IBM, India’s flag carrier Air India in aviation, and the largest domestic private bank …

Businesses should be clear about what they’re deploying AI for
3 weeks, 1 day ago

Businesses should be clear about what they’re deploying AI for

Live Mint  

For decades, software companies thrived on the XaaS model; products were unbundled into separate, recurring subscriptions. OpenAI’s ChatGPT, once a breakthrough, is now one of many AI chatbots, with free alternatives emerging just months after each new iteration. The pivot—AI as an embedded layer: With declining pricing power with chatbots, firms are loading existing platforms and ecosystems with AI. For …

Cost of intelligence: Can AI sustain itself?
3 weeks, 2 days ago

Cost of intelligence: Can AI sustain itself?

New Indian Express  

Artificial intelligence firms are grappling with significant financial challenges despite rapid growth. With projected losses of $5 billion in 2024 against revenues of $3.7 billion, the company is struggling to sustain the high costs of running advanced AI models while maintaining user accessibility. This highlights a broader issue in the AI industry: balancing innovation, scalability and profitability in a sector …

Mint AI Summit 2025: How enterprises are using AI
4 weeks, 1 day ago

Mint AI Summit 2025: How enterprises are using AI

Live Mint  

Artificial intelligence became a household topic of discussion after the launch of ChatGPT, the GenAI tool that could make content by adding a prompt, in November 2022. Dream Sports CIO Abhishek Ravi said that AI was a natural choice for his company, which has about 225 million Dream11 users, as plenty of data was generated. An expert from the banking …

Mint AI Summit 2025: How enterprises are using AI
4 weeks, 1 day ago

Mint AI Summit 2025: How enterprises are using AI

Live Mint  

Artificial intelligence became a household topic of discussion after the launch of ChatGPT, the GenAI tool that could make content by adding a prompt, in November 2022. Dream Sports CIO Abhishek Ravi said that AI was a natural choice for his company, which has about 225 million Dream11 users, as plenty of data was generated. An expert from the banking …

Fractal bets on agentic AI to drive revenue
1 month, 1 week ago

Fractal bets on agentic AI to drive revenue

Live Mint  

Fractal Analytics has two agentic AI projects in development, a first for the company, one of which has already started pulling in revenue, according to company co-founder Srikanth Velamakanni. Fractal’s shift towards agentic AI systems marks a shift in the company’s revenue generation strategy. Delivering insights Fractal’s deployed agentic AI project is called ‘Cogentiq’ and is an agentic AI platform …

AI agents want to take over marketing but humans must stay in charge
1 month, 2 weeks ago

AI agents want to take over marketing but humans must stay in charge

Live Mint  

Will artificial intelligence agents take over the marketing functions of an enterprise? For several years, the key thought that drove Pepsodent’s advertising campaigns was that they should always have some new news about the brand. “You guys are right," he said, “Let’s go back to focusing on the core positioning of the brand." To unearth an evocative insight for a …

AI agents are everywhere…and nowhere
1 month, 3 weeks ago

AI agents are everywhere…and nowhere

Live Mint  

MENLO PARK, Calif.—Artificial intelligence agents, the technology that can perform tasks on behalf of humans, are here. Twenty-nine percent of attendees at the summit said cybersecurity and data privacy is their primary concern around using AI agents. For OpenAI, it’s “too early" for the company to know exactly how customers are using its Operator AI agent, said Srinivas Narayanan, vice …

A Google GenAI expert weighs in on why companies are clamouring for AI agents
2 months, 1 week ago

A Google GenAI expert weighs in on why companies are clamouring for AI agents

Live Mint  

Google, doubling down on artificial intelligence to fuel revenue growth, is witnessing increased enterprise interest in agentic workflows, according to Oliver Parker, vice president of global Generative AI go-to-market at Google Cloud. Read this | AI and GenAI are transforming robotics: ABB robotics global head Google’s newly launched AgentSpace platform enables businesses to create AI-powered workflows that integrate seamlessly into …

How AI Agents Are Transforming Business: Insights from Kishandth Sivapalasundaram
2 months, 3 weeks ago

How AI Agents Are Transforming Business: Insights from Kishandth Sivapalasundaram

India Today  

By 2030, the artificial intelligence market is projected to reach $1.8 trillion, with AI agents leading the charge. With his extensive experience in implementing AI-driven solutions, including real-time translation systems and customer service agents, Sivapalasundaram provides a rare glimpse into the technical, business, and societal implications of AI agents. Sivapalasundaram highlights the technical foundations of UJET’s approach: Real-Time Processing: “We …

“AI or AI agents can help users increase efficiency by 10-15%”: Automation Anywhere co-founder Ankur Kothari
3 months ago

“AI or AI agents can help users increase efficiency by 10-15%”: Automation Anywhere co-founder Ankur Kothari

The Hindu  

Business automation landscape is undergoing a significant shift from RPA to multi-agentic AI systems that can operate autonomously. Automation Anywhere is capitalising on this trend by launching platforms like AI Agent Studio for enterprises to create custom AI Agents that can deliver results across various workflows, including finance, IT, HR, and customer service. Ankur Kothari : As the landscape of …

How scammers are using AI this holiday season to steal your money
3 months, 1 week ago

How scammers are using AI this holiday season to steal your money

Live Mint  

The holidays are a bonanza for scammers preying on people eager for deals. Visa said the number of charges on its credit-card network blocked for potential fraud on Black Friday and Cyber Monday surged 200% globally from last year. AI is also helping scammers generate more fake online ads and shopping sites that entice people to share credit-card information. AI …

What is an AI agent? The computer science of the next wave of AI tools
3 months, 2 weeks ago

What is an AI agent? The computer science of the next wave of AI tools

The Hindu  

Interacting with AI chatbots like ChatGPT can be fun and sometimes useful, but the next level of everyday AI goes beyond answering questions: AI agents carry out tasks for you. Making decisions, taking action When technology companies refer to AI agents, they aren’t talking about chatbots or large language models like ChatGPT. The AI agents that AI companies refer to …

The age of AI will yield a new customer who marketers must win over
3 months, 4 weeks ago

The age of AI will yield a new customer who marketers must win over

Live Mint  

Coinciding with ChatGPT celebrating its second birthday last week, I spoke at two conferences on the impact of GenAI on marketing: D-CODE 2024 by the Ad Club of India and Google, and another at an MMA knowledge session. GenAI is the best thing that could happen to a marketer, but only if she is willing to grasp it and leverage …

AI-powered innovations make selling easier and more profitable
4 months, 2 weeks ago

AI-powered innovations make selling easier and more profitable

Hindustan Times  

Sales teams are getting a high-tech upgrade that could mean better service for customers and bigger profits for businesses, according to recent studies. For example, AI sales agents are stepping in to handle repetitive tasks that used to take up a lot of time, like finding potential customers, reaching out to them, and setting up meetings. By automating these routine …

Amazon Dreams of AI Agents That Do the Shopping for You
5 months, 3 weeks ago

Amazon Dreams of AI Agents That Do the Shopping for You

Wired  

Amazon might not have ChatGPT, but it has a roadmap that includes developing even more advanced forms of artificial intelligence—including AI agents that are hell-bent on helping you buy stuff. We’re working on it, prototyping it, and when we think it’s good enough, we’ll release it in whatever form makes sense,” says Trishul Chilimbi, a VP and distinguished scientist at …

Businesses using AI without telling customers or employees, survey reveals, as government moves on 'mandatory' AI rules
6 months, 4 weeks ago

Businesses using AI without telling customers or employees, survey reveals, as government moves on 'mandatory' AI rules

ABC  

A third of businesses using artificial intelligence are not informing their employees or customers that they are doing so, a survey of business leaders using AI has revealed. It comes as the federal government proposes "mandatory" rules for high-risk AI, including a possible AI Act and prohibitions on technologies deemed too risky. Those business leaders said their companies were using …

AI-enabled SaaS on rise as 60% of companies shift towards AI Integration
7 months, 2 weeks ago

AI-enabled SaaS on rise as 60% of companies shift towards AI Integration

Live Mint  

The rise of artificial intelligence is transforming industries worldwide and reshaping the way we live, work, and interact. The latest report by global VC firm Bessemer Venture Partners revealed that nearly 60% of pure SaaS companies are shifting towards becoming AI-enabled SaaS providers. Artificial intelligence streamlines traditional software testing tasks like defining requirements, developing code, testing, and maintenance by offering …

Alibaba leans into AI to draw shoppers beyond China
8 months, 3 weeks ago

Alibaba leans into AI to draw shoppers beyond China

Live Mint  

SINGAPORE—China’s e-commerce juggernaut Alibaba Group is reigniting a yearslong effort to expand overseas as it seeks to offset a weakened grip on online retail at home. Alibaba’s family of generative AI models and new teams focused on AI applications are beginning to support the company’s drive to expand well beyond China, including by helping small sellers overcome language barriers and …

Financial industry grappling with AI's gifts and perils, executives say
9 months ago

Financial industry grappling with AI's gifts and perils, executives say

The Hindu  

The spread of artificial intelligence-based systems offers big opportunities for financial services firms, executives say, but asset managers also face higher stakes than other consumer-facing businesses because they manage sensitive information. For example, AI systems could be better than humans at explaining to clients why they arrived at recommendations like portfolio allocations or lending decisions, said Zack Kass, a former …

This Company Says Conversational AI Will Kill Apps and Websites
1 year, 1 month ago

This Company Says Conversational AI Will Kill Apps and Websites

Wired  

I might have inadvertently insulted Bret Taylor and Clay Bavor when I interviewed them about their new AI startup last week. “I don’t know if that’s a compliment or criticism or just a fact,” says Taylor, who left his job as co-CEO of Salesforce to start Sierra. And to tackle perhaps the most worrisome issue—hallucinations that might give customers wrong …

What is AI? Everything you need to know about artificial intelligence but were too afraid to ask
1 year, 9 months ago

What is AI? Everything you need to know about artificial intelligence but were too afraid to ask

CNN  

CNN — Business executives keep talking about it. It helps power everything from autocorrect features and Google Translate to facial recognition services, the last of which uses AI that, in Microsoft’s words, “mimics a human capability to recognize human faces.” AI can also be successful in developing techniques for solving a wide range of real world problems, such as adjusting …

AI is powering travel experience across the world: 10 examples
2 years ago

AI is powering travel experience across the world: 10 examples

Hindustan Times  

Artificial Intelligence has taken over the world with every industry trying to leverage its capabilities and improve their operational effectives. Here are 10 global travel companies embracing artificial intelligence efficiently Sabre Corporation It is an AI and machine learning solutions company for travel companies. Sabre Travel AI enables airlines and travel partners to access real-time customer insights, sends offers basis …

The importance of AI categories in eCommerce
2 years, 5 months ago

The importance of AI categories in eCommerce

India Today  

The question today is not whether, when, or even how to go digital, but rather how to stand out and differentiate in this vast digital economy. Aside from efficiency, AI is transforming eCommerce in a variety of ways, from improving customer service and meeting consumer demands to cost savings and gaining a competitive advantage. AI is extensively widely used in …

India’s AI market likely to see 20% growth over next five years: Report
2 years, 9 months ago

India’s AI market likely to see 20% growth over next five years: Report

Hindustan Times  

India’s artificial intelligence market is expected to witness a growth of 20% over the next five years, and the country is among the top three talent markets, producing 16% of the world’s AI talent pool, a joint study conducted by Microsoft and the Internet and Mobile Association of India has revealed. “Artificial intelligence is no longer a fringe technology for …

The Three Breakthroughs That Have Finally Unleashed AI on the World
10 years, 5 months ago

The Three Breakthroughs That Have Finally Unleashed AI on the World

Wired  

A few months ago I made the trek to the sylvan campus of the IBM research labs in Yorktown Heights, New York, to catch an early glimpse of the fast-arriving, long-overdue future of artificial intelligence. It no longer exists solely within a wall of cabinets but is spread across a cloud of open-standard servers that run several hundred “instances” of …

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