Government probe into massive Optus outage to investigate triple-0 access and public messaging
ABCThe federal government's inquiry into this month's massive Optus outage will home in on concerns Australians were unable to access the triple-0 emergency service, and whether government messaging during the incident was up to scratch. Key points: A 14-hour Optus outage, where customers couldn't access the internet or make phone calls, led to its CEO resigning A government review will look into the outage, particularly to if access to the triple-0 emergency line was hampered during the outage The inquiry will also investigate how effective government messaging was during the outage More than 10 million customers were confronted with no phone and internet access for up to 14 hours on November 8, with the telco blaming a software upgrade for bringing down the network. The saga led to the resignation of chief executive Kelly Bayer Rosmarin last week, who said it was "in the best interest of Optus moving forward" for a new boss to step in. "The recent Optus outage caused significant disruption to the lives of millions of Australians, impacted small businesses, and left many without the ability to contact emergency services," Ms Rowland said.
History of this topic
Optus admits 10 times more people affected by triple-0 failures than previously disclosed
ABC
Concerns about Optus mobile triple-0 calls emerged early in outage, FOI documents show
ABC
Optus facing pressure over failed triple-0 calls ahead of Senate inquiry into outage
ABC
Optus outage cuts mobile phone network, internet for millions in Australia
Al Jazeera
What caused Optus's nationwide outage, and how long was it down for? Here's what we know
ABC
Government to investigate Telstra triple-0 outage after emergency calls go unanswered
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